To those that have been fortunate to see Dr. Hall you are blessed. His staff are all extremely…read morekind, friendly and especially proficient in there job skills. Jo by far his assistant has been my angel for all her help as a technician and some one who listens. For all those complainers I suggest you go elsewhere if you do not appreciate the fractured health care system we exist in. They by far are the best. I know as I have worked medically for 50 years and everyone can start being more patient and understanding and lose your negative opinions.

Absolutely horrible experience, dont come here if you can help it! First, the receptionist is…read morecompletely rude, curt, and hardly even looked at me when I came in. She seemed really annoyed that I even came in, and I had to wait for like 10 minutes before she even looked up and asked if I had an appointment. The assistant however, was really nice and she explained everything that she was doing and made me feel comfortable. I cant say anything about the regular doctor, because there was an older doctor who was on call. O.M.G he didnt even look at the information that my optometrist had given him (I was referred), he didnt believe me when I told him what happened and my injury. Instead, he made several racist statements, and said that I was wrong in what had happened to me. DO NOT come here if you can help it. The receptionist needs to learn what professionalism means, and the on call doctor (that I had), made me feel so uncomfortable and terrible about myself. I left not even knowing if my eye injury was all better, and NEVER coming here again. The only hindsight was the assistant, she seriously needs a raise.

My visit began after so many social media adda for free consultation ... "LASIK starting at $495.00…read moreper eye" staff nice ... office nice Assessment conversation directly went to RLE at 8880$ fo the pair ... I have near sightedness and only wanted to discuss this ... on the final financial discussion was told lasik does not fix nearsightedness .. wrong? also canada health https://recalls-rappels.canada.ca/en/alert-recall/know-risks-replacing-healthy-natural-eye-lens-intraocular-eye-lens-vision-correction I have many questions and feel I'm being oversold Hope they still pay the $2 donation for this review

Flexible Finance Option --…read more Beware you're signing up for a credit card!!! All I was told was 12months no interest. Update: finance department called me back. And I wish I could attach the recording of the call to show you how disrespectful the person was. I was just out of words and I asked him repeatedly to just listen for a second and he just continued to talk over me? How can I answer your question if you don't let me speak? We can pull out the video cameras and it will show the application was made before the contract was shown to me. He made it seem like I was stupid. But these days there's lots of lenders who make these financing options available without a credit card. There was no mention of a credit card at all when we were sitting in that office. I only found out after another eye centre said "it looks like you applied for the credit card" Honestly I'm just glad the other people who followed up were open to listen and ready to find the next step, instead of screaming at me. I came specifically here because of a recommendation from a good friend, but I will not recommend this place at all.

My first experience was over the phone and Mr. Boris was great. He provided the answer to my…read morequestions and helped book my 1st eye exam with Dr. Grace Ng. My eye exam was interactive and lively unlike previous eye exams I have had. Dr. Ng was friendly yet professional. She consistently made sure I am comfortable and provided information that was helpful to my visit. I learned about this optometrist because my young nieces also see Dr. Ng and I can see why. Kids would love her. After my appt, Mr. Boris helped adjusted my glasses and while I was waiting I noticed other regular clients and patients. They are all happy to be there and are on first name basis. It is so nice to see such an upbeat yet professional team.

I have been going to Dr. Ng and Boris for all my family members' eye glass needs. During the…read morepandemic, I was hoping to have my rigid gas permeable (RGP) lenses polished but Boris told me that the company doing so was not accepting any such business for fear of COVID. A few months ago I asked Boris about it again and he told me that he now had the equipment to do the work. So I brought my two pairs of rigid gas permeable (RGP) lenses to Boris to have them polished. After the polish, the lenses felt like new again. I had worn one pair for over 6 years and the second pair for over 1 year and both new feel like new, so comfortable Boris is probably one of the very few people in Vancouver who has the qualification and experience to do the polishing job and he also recently acquired the necessary equipment. I realized RGP lens users are minority nowadays but if you ever need your trustworthy but old RGP lens polished, this is the place to go.

My partner broke thier only pair of glasses, so we stopped in here to see their process/ timing…read moreetc. Its quite small in here, but we appreciated that they let you take glasses outside to try them on maskless. The staff member who helpd us was great, super knowledgeable with their recommendations. They do direct billing to insurance companies, and they have a nice selection. My partner ordered glasses and had them fitted and is very pleased. I will be ordering from them myself soon, we both have high prescriptions so we don't get the 2 for X$ deals because we need thin lenses, but none the less walking away paying $375 instead of the 600-700 at lenscrafters? amazing!

I used to go to the traditional optician where you pay upwards of $1,000 for frames/lenses. I was…read moreskeptical that a chain of much less costly frames would offer the same quality and knowledge in both product and customer service. I was WRONG. The day I went to the Main Street location for an exam was very busy with about 10+ customers. Staff were swamped and perhaps feeling the pressure of needing to attend to everyone without making them wait too long. I didn't wait too long and felt confident in the optician who did the examination. The person who helped me with frames did not rush me, was focused on what I needed despite all of the other customers milling around and was super friendly, helpful and efficient. Main Street can have a bad rep of being a bit snobby, but this was the friendliest shop I've ever been to on Main aside from Red Cat. It was actually disarming how friendly and unpretentious they were. The Manager was also so helpful, professional and very knowledgeable and I could tell he was totally on top of things and knew how to operate the business with the technical knowledge for the type of business it is. It felt like he actually cared about his staff, customers and how well this location performed. Superb job in a very challenging time when staff are hard to find, retain and keep happy. I'll admit that I originally went to another location where the staff looked through a big manual to answer my questions and I left not ordering anything because I didn't feel confident in what they were telling me. I totally recommend the Main Street location.

Good experience here to get Myopia control glasses. Plaza is bustling and there is a STarbucks…read morenext door. Plenty of customers and I think they are closed on Sunday.

DO NOT SEE THIS CLINIC FOR Vision therapy it is not evidenced based. Most of what these so called…read moreDrs do here is also way out of your scope about concussion therapy!!!!! As for eye exercises Most patients can tolerate 5-15 minutes but this company will bill one hour sessions and say you need over 25 -50sessions. This is an abuse of ICBC funds!!! Most patients feel nauseated and sick after 15 minutes but are booked for an hour. Often they sit around with warm towels on their eyes for the rest of the session. I heard this directly from My own patients. This is a Money making company. I have met with actual medical doctors or neuropthamologists not pseudo drs like these Optometrist's are and they say what this company offers is self serving not evidenced based. ICBC needs to be aware! Shame on this company!!!!!!! Stay in your lanes. When u talk about concussion therapy hand eye coordination visual perception brain therapy. THAT IS NOT IN YOUR SCOPE!!!!! I will be reporting them to ICBC.

My daughter & I have been patients of Dr Mithani for about 30 years & he is the kindest most…read moregenerous & caring doctor one could have...he goes out of his way to help his patients...we are very grateful...he is the best!!!

This guys great. I heard of him through a co worker of mine. He diagnosed her with some crazy eye…read moreissue and he was able to pick up on it. We've been seeing him for several years now. He was able to help my daughter with her eye issues. She's definitely improved since she's been under his care.

The location is convenient and the staff is nice…read more That's about all this place has going for it, though. I have continuously declining vision that concerns me, and I felt it was brushed off when I raised concerns. I came to this location in October solely to check how my eyes have changed, hopefully find an explanation as to why they are changing so fast, and to order new contacts. As already stated, I did not find out if there is a problem with my eyes. The only thing I have gotten from this place so far that I needed was a new prescription. Because of their hours, I have not yet been able to pick the contacts. Their hours are not friendly for people who work normal hours - they are only open until 5pm on weekdays, for very short hours on Saturdays (and no doctors then), and it's not even an option on Sundays. By now, I am sure my prescription is different since my eyes are getting worse fast, but I can't afford the crazy price of another eye exam or contacts. Had I known the hours of this place were so inconvenient, I would have went elsewhere.

Booked an appointment and arrived about 10 minutes early and was told when I arrived that the…read moredoctor wasn't in for another 2 hours. They seemed to have no record of my appointment. I was supposed to go back after the 2 hours but thought better of it. Previously they seemed to have missed placed or never ordered my contacts and it took about a month to finally get them. I have decided that I won't be going back. The doctor was good but the admin is poor.

I realize that the retinal physicians are generally the ones who receive Yelp reviews, but in this…read morecase I would like to talk about the staff. I received exceptional care from 2 employees today. Because my morning had been stressful, I arrived at the office having forgotten to remove my contact lenses. The receptionist kindly helped me resolve this problem and also provided me with a face mask. But what happened following my consultation with the doctor was truly amazing. Because my eyes were dilated and my vision seriously impaired, I could not use my phone to call an Uber and I really needed a ride because it was snowing. An assistant named Alberto leapt to my assistance, offering to book a pick-up on my behalf. When he accessed the app on my phone, we discovered my credit card information needed updating. He helped me through this process in private and then input my request for a ride. When the driver was on the way, which took only a couple of minutes, he offered to accompany me down on the elevator and out onto the street so that he could ensure the car arrived and I actually got into it. We stood on the street corner in the snow (him shivering without a jacket), his fingers flying on the screen to indicate to the driver our exact location. Bingo, the car arrived within seconds and he helped me into the rear seat. I couldn't escape the feeling that I must have come across as a seriously foolish and inept old woman. But I don't believe Alberto thought that at all. He is simply a very kind man, dedicated to doing his best for all the patients, and happy to go out of his way to help a senior overcome some obstacles. This experience restored my faith in the milk of human kindness.

This is a very busy office. Arrive early and plan to stay a while. The assistants that work here…read moreare very efficient in booking appointments, putting drops to prep you, and using the machine. You will feel like a cog in the wheel and you only get minimal time to see the doctor so get your questions ready. Ask to have copies of all labs sent back to your GP and Eye Specialist to further discuss your course of treatment. They only deal with Retinas here.