Carrectly Auto Care provided an excellent experience from start to finish. The team was…read moreprofessional, responsive, and easy to communicate with throughout the entire process. They were very transparent with pricing, delivered exactly as promised, and paid great attention to detail. The quality of service truly stands out, and it's clear they care about customer satisfaction. If you're looking for a reliable and trustworthy auto care provider, Carrectly Auto Care is definitely a great choice.

I really wanted this place to work out because the idea of pickup and drop-off service is great,…read moreand their reviews looked solid. Unfortunately, after giving them multiple chances, the experience has been consistently disappointing. Each time I placed an order, they would call me back, recognize me by name, but never seemed to have my information or quote in front of them. I had to repeat what work I wanted done, review my paperwork again, and go through the same conversation each time. They also tried to talk me out of certain parts I requested, saying they weren't a good investment, but when I agreed to go with their suggestion, they said they'd call back in a couple of hours... and never did. This has happened three times now. At this point, it feels like they pick and choose which customers they want to deal with and which jobs are worth their time. For the customer, it ends up being a frustrating waste of time and energy. If you value clear communication, follow-through, and respect for your time, I would look elsewhere.

I would give DPM Auto Pros zero stars if I could…read more I contacted David to detail my car's interior and address some staining issues. We aligned on the priorities as follows: 1. Fix the staining on the driver-side door 2. Fix staining on the back seat interior 3. Complete general interior detailing David started with the lowest-priority item first, which I was initially fine with because he said he needed to get paint/dye to address the staining. I was actually encouraged that we were making progress and agreed to prepay for those materials, which turned out to be a big mistake. For the past month, I have tried repeatedly to get in touch with David and DPM Auto Pros, with no success. I have been completely ignored. There has been no follow-up, no proactive communication, and no effort to complete the priority work we discussed and that I prepaid for. It has now been over a month since I paid for the materials, and I still have no resolution. At this point, it is both frustrating and disappointing. Writing this review means accepting that I likely lost $200 to a company that does not intend to finish the work it agreed to do. Unfortunately, because I paid through Venmo, I have very little recourse beyond sharing my experience publicly. I am now looking for an alternative detailing company to do the work I asked (and paid) David and DPM to do in the first place. I would strongly recommend that others be cautious before working with David and this company and will update this review with the next good detailing company I find so that anyone reading this doesn't have the bad luck of working with David and DPM Auto Pros.

I chose DPM Auto for a full front PPF installation because of David. He was knowledgeable, easy to…read morework with, and took the time to explain the process. The beginning of the experience was excellent--quick communication, easy scheduling, and I felt confident I had chosen the right shop. Unfortunately, everything went downhill after I dropped off my car. I dropped it off on a Tuesday with a promised completion date of Friday. Friday came and went with no updates. After multiple calls and texts on my end, I finally heard back on Sunday and was told it would be ready the following Tuesday. I was also offered a complimentary interior detail for the inconvenience, but that never happened. When I finally received my car, there were numerous bubbles under the PPF. I was told to give it a few days for the installation solution to evaporate before reaching back out. I did exactly that, but weeks later many of the bubbles are still there (see photos). David initially responded and told me to bring the car back about two weeks after the install for an inspection. Since then, I've received no response despite multiple calls and texts. It's now been four weeks, and I've essentially been ghosted with no opportunity to have the issues corrected. To make matters worse, the warranty requires annual inspections. If the shop can't schedule a follow-up inspection that was supposed to happen two weeks after installation, I have little confidence they'll be there to support the warranty in the future. The experience started with great customer service but ended with poor communication, missed commitments, and an installation that still has visible defects. Based on my experience, I cannot recommend DPM Auto.

They did an excellent job, we're great at communicating, picked up the car and brought it back…read moresparkling clean. Thank you!

Amazing job on my leather interior. Seats look brand new and feel soft and conditioned. Super…read moreprofessional and thorough.

The team did a awesome job using some state of the art ceramics. The ceramic coat on the paint…read morecreates a deep lustrous shine. I have had black cars before and none had the deep gloss of my GV60 with Gtechniq Crystal Serum. The finish repels water and dirt. Super easy to clean and then dry with a leaf blower. Like RainX, the coating on the windows sheds water with little need for wipers. What I was very pleasantly surprised by is how effective the ceramic tinting of windows and windshield turned out. It is not just hype. This stuff really blocks the heat. If you hate getting into a hot car in the summer, this is your solution. I was suspicious of putting it on the windshield, but the ceramic tint does not impair visibility in any way and blocks the infrared as advertised. To comply with Chicago regulations I did 50% on the front windows. Once again blocks the heat but not the view along with sufficient privacy when viewed from the exterior. Not cheap, but a worthy investment on an expensive vehicle. I highly recommend.

I was looking forward to being impressed after reading some reviews. I just had 2 cars done…read more(inside and out) at their Glenview spot. The first car they did not do the touch ups they said and the engine bay was left all oily. I had to wait while the fixed/addressed this. We talked about this should have been addressed before I got there. I was hesitant to leave the second car but thought they would take extra care after the issues with the 1st car. I was wrong. I picked up the second car and saw lots of missed spots and I had to again wait until they finished. Overall, very disappointed with the poor or lack of quality control and lack of detail orientation and passion to do the job right especially considering the price i paid. I will never go back, ever.

This is the best carwash I found yet. The price is higher than others, but it is worth it. When…read moreit's good it's good, nothing else to say. For the owner or manager: let me give you a couple of recommendations: - your cloth leaves dust from themselves. I found it behind the steering wheel and on the screen. This is not old dust, this is from the cloth I am pretty sure; - pay more attention to the visors. Otherwise, it's very very good. Still 5 stars. Thank you!

I used to love this place--my first visit was great. Paid $60 for a mini detail and the car looked…read morespotless. But each visit since has been worse. They started charging extra for things that were previously included, and last week was the final straw. I was quoted a 6-hour wait, then upsold a $100 "mini detail plus." When I stuck with the $60 option, they told me it "would be clean but wouldn't be super clean." That's not acceptable from a car wash. My car was ready in 30 minutes, parked outside unlocked, with water spots and a still-dirty interior. Inconsistent pricing, poor results, and dismissive service. I won't be back.

Excellent service! My car looks amazing and the staff was very friendly and accommodating. Thank…read moreyou!

Fast and clean place! First time here was recommend by a friend definitely coming back.read more

Was in the area one morning so I decided to look for a car wash. This one is tucked in the corner…read morenear Johnnie's, which is where I was going to pick up an order to prepare for New Years Eve--convenient! I gave them a call; I could see the waiting room was empty but there didn't seem to be instructions to enter your car, the car doors were closed, nor was there a place to pull in, so I thought perhaps it was appointments only. The guy who answered sounded exasperated when I asked if it was appointments or drop in, and said he had a lot of cars. Ok.... well, that didn't answer my question, but I get it. You don't want to answer the phone and/or wash my car, so I'll go elsewhere. Someone else drove up, seeming equally confused, and drove off after a minute or so. Just before I left I saw a third car pull up and the guy went inside and I think he left behind me, too, without service. So I'm not sure how this place works and I'm not sure they're all that friendly to customers given my experience when I was seeking service.

The first time in forever where getting my car detailed was painless throughout the whole process…read more Everything was simple from getting a quote, to scheduling, to dropping off my car, and a bonus ride from Stefan back to my house! The 5 star rating comes from this detailer going above and beyond and the extreme attention to detail before I even brought my car in to the moment I drove it out. I came to get a ceramic coating on 2021 vehicle that was less than a week old. Stefan removed all the scratches from the Toyota "dealership car wash". It's crazy how my car looks newer after a week than the day I bought it! The ceramic coating makes the black paint look very deep and brings out more detail the metallic flake in the paint has. After my detail & ceramic coating I spent a while looking my car up and down from every single angle trying to find a single imperfection. There wasn't a single one... As a car enthusiast I've had 100's of details but this is the first where I haven't notice a spot that was glossed over. Every single inch received the full treatment. I'll be coming back for regular maintenance in the winter and definitely referring people to come check this place out.

Update: I want to update my original review because the manager handled the situation very…read moreprofessionally. They invited me back to have my car rewashed, and this time the cleaning was done thoroughly. I was very happy with the result. Bad experiences can happen, but what really matters is how a business responds. I truly appreciate that the manager took my feedback seriously and made things right. My second experience was excellent, and I appreciate their commitment to customer satisfaction.

Decent but fairly standard $17 upgraded carwash. Was glad the dryer did manage to get most of the…read morewater off so there weren't a ton of spots to clean off the exterior.

Brought my Ford Escape to Chuck's, with a bunch of front end damage, and received a lower price…read morequote to fix it from Chris. Had the work done, and the quality was very good, fast work, and everything was straightforward.

I just had the best service from Chris at Chuck's Auto Body in Glenview…read more The are very service oriented and courteous, have exceptional mechanics, and very fairly priced. There is no better place to go if you need auto body work on your car. I highly recommend Chuck's. HOPE

Final touch always gets my body repair work done with perfection, on time, and at the price quoted.read more

Dropped of a door shell and a hood for painting, I also supplied Mike with a quart of paint. All he…read morehad to do was to use my paint, prep and spray. I took all the responsibility for color matching. I also removed hardware from the hood and door, including handle, mirror, etc. Mike looked at the job and gave me a quote, in which I agreed without question. The job did not turn out well, painting of the door was not complete, a top section was not painted due to a partially removed molding which they did not remove. Hood had bad edges in which the paint was flaking, final sanding and polishing of the hood was horrible, you could see all the sanding marks. I brought the door and hood back and Mike and he agreed to redo it. I thought that all was good at this time, this all changed when I picked up the parts the following week. Mike removed the trim on the door as he should have done it the first time, but he did not reinstall it as he should, claiming that he is not a "restoration shop" and he does not like to take in business with people that watch YouTube. He then continued with a total melt down and I left the shop feeling confused. I never forced him to take this simple job, I did not tell him how much I wanted to pay and I did not expect to be yelled at by a lunatic when I returned to pick up my parts. So, if you are looking for a professional paint shop and expect to be treated fairly, this is not the place for you. In my opinion, maybe after 40 years of painting, Mike just inhaled way too much paint fumes. I can go on, but you get the picture...