Wells Fargo No Fairview Ave Roseville, MN…read more One star is too many. Currently....drive up closed. My wife is in a wheelchair and going into the lobby is quite difficult. OK, so I call to find out when they plan on opening the drive up. Automated bs and then... 'no one is available to answer your call right now'. Last month we stopped to use the cash machine which of course had no cash. This whole outfit is about as UNcustomer friendly as it gets. I guess when they pay .00001% to keep your money, they just aren't making enough to have employees, answer a phone or have cash on hand. Time to move these accounts to a real bank.

It is convenient, for the most part. For some reason they don't like to cash checks here and always…read morewant them deposited, but they won't tell you why. It's super bizarre. Besides that, the drive thru usually takes about 12 minutes on average to speak to the bank teller. Another 15 minutes until you're able to leave. There's nothing "special" about this location to rave about. It is just your average, typical Wells Fargo.

Called Trustone customer service for assistance with one of my cards. The rep "Luisa" was very rude.read more

I have never belonged to a credit union before, but I am so glad to be a member with TruStone. I am…read morealways greeted upon arrival and feel like I belong. My daughter had a lot of change I had been collecting for her and instead of opening just a savings account, Corbin was able to help me open a CD so she can continue to earn money on it as well. I was able to refinance my car, get a checking account for myself and even opened a savings account for my daughters fundraisers we did through dance. I highly recommend this branch. Lisa, Adriana, Andy, Becky, Moises, and Corbin have been so helpful answering any need I have. Thank you!

.When you become a Genisys member, you become part of the family…read more Where else can you go, that with one phone call you can get a loan. The rates are better than a regular bank that only looks at you as a number. Most of the time when you walk in they know your name. I have been a member for over ten years now and I love it

A fairly new build which is within close proximity to my home. I absolutely adore the single lane…read moredrive through and have never experienced wait times. In fact, I can usually drive right up and get what I need. That was the case (again) today! I used the drive through to obtain a cashier's check which I learned was easier to process inside but when I mentioned I had my dog with me, the banker was able to accommodate me as is which deserves all the 5 stars. Additionally, there is normally a $10 service fee for this transaction which she waived (double yay). Anytime you use the drive through, the banker will be on TV just like you will be to them. It's high tech and efficient. I was able to get what I needed. My banker was professional, courteous and genuine. She even gave my dog a bone when our transaction was finalized. I will for sure be back! Thank you U.S Bank!

Tried to go in to get lock box emptied. Sat for 2 hours with my 92 year old mother. I have never…read morebeen so insulted in my life. They ignored us for hours and finally came up to tell us we couldn't do what we came there for. Can't go back until mid-August. Disappointed and very unhappy!

Love the coin counter!…read more Staff is friendly and helpful and knowledgeable. Teller set me up with a higher interest savings account. I've been with US Bank since 1988! td

Horrible experience. Was told I would qualify for a loan if I completed certain steps. Completed…read moreall steps and after 2 months of waiting was informed I would never have qualified based on those steps. Attempted to speak to a manager. No reponse. Attempted to file a complaint with USBank. Spent over an hour being transferred and told there was no ability to file a complaint. Have banked with USBank for over 20 years. Will be switching banks.

I opened a checking and savings account with this bank in early May after my 87-year-old mother,…read morewho has been a customer for over 15 years, highly recommended them. Unfortunately, my experience has been nothing like hers. It is now almost July, and I still have not received my account information or my debit or credit cards despite having to call customer service at least five or six times. No customer should have to repeatedly chase down basic account materials after opening new accounts. What finally prompted me to write this review was my interaction with a customer service representative named Penny. From the start of the call, she repeatedly interrupted me while I was trying to explain why I was calling. She even argued with me about my mailing address, despite the fact that many eastern Twin Cities suburbs use "Saint Paul" in their mailing address. As I explained that I was understandably frustrated after nearly two months of trying to resolve this issue, I felt that her tone became increasingly dismissive and condescending. Rather than listening, she repeatedly told me to "calm down," said things like "Oh, you poor thing," and spoke to me in a way that felt patronizing instead of professional. I was also placed on hold for nearly 20 minutes just to retrieve my account number. After the call ended, she called me back and left a voicemail that I found highly inappropriate and unprofessional. At that point, I had completely lost confidence in the level of customer service I was receiving. I will admit that after weeks of frustration and what I felt was disrespectful treatment, I became upset at the end of the call. However, that frustration was the result of nearly two months of unresolved issues and an interaction that I believe could have been handled much more professionally. I chose this bank because of my mother's excellent experience over the past 15 years. Sadly, mine has been the exact opposite. I hope management reviews this situation, listens to the recorded calls and voicemail, and takes steps to improve how customers are treated. No one should have to fight just to receive their account information and basic respect.

The online phone banking information is always a random mess . You will be asked to press 1 or 6…read moreto check your balance. If it instructs you to hit 6 you're screwed, you won't be-able to check your balance and their promise of 24 hour help is a bald faced lie . I have a disability that doesn't allow me to work effectively on a computer for on line banking . So it's just a big F you disabled patron , no help for you this weekend.

Went to this location to open an account and invest in CDs. Teller said, "Next!" I went up and…read moretold her what I wanted to do. No "HELLO!", no smile, nothing. She just started typing and clicking her mouse: type, type, type, type, click, click, type, type, click, click, click, type, type, type, type, click, click, type, type, click, click, click, type, type, type, type, click, click, type, type, click, click, click. I wondered what she was doing, as she hadn't asked my name or for a driver's license or anything - what could she be typing? So I stood there waiting, and waiting and waiting, and waiting. FINALLY, she looks at me with the most stone-faced expressionless look I've ever seen and said, "We can have someone meet with you at 2 pm if you want to come back." (I was there in the morning.) Can you imagine if Walmart or Target ran their business that way?: You're at the checkout with your cart of items and the cashier says, "Can you please go and put all those things back on the shelves and come back later to buy them?" Sorry. You've already lost this potential customer. I took my business to a different nearby credit union where I was treated like an old friend even though it was the first time I'd been in there. What a difference! Blaze blew it.

So far, I've used this branch in-person twice since opening my account nearly a year ago. Each…read morevisit has been pleasant and efficient. One visit was to simply deposit a check when I had other errands in the area. The other, more recent, visit was to open an IRA account before filing my 2021 Federal taxes. For opening the IRA, I made an appointment online and went the following day to meet with a representative, Scarlette Lao, who was so pleasant, personable and helpful. I felt like I was well-attended to and that I and my business there was appreciated. I left there feeling like I had a new friend!

I have moved all my accounts here. I even refinanced my house through them to escape the big banks,…read morealthough I'm disappointed to say that three months later they sold it off to Wells Fargo! But Affinity still services the mortgage, so I get to deal with their cheerful staff when I need something. I'm self-employed, and they worked with me to make the refi go as smoothly as it could. They also have an awesome car buying agreement with a number of local dealers. Walk in to the dealership, tell them you're an Affinity Plus customer, and they will give you a great price without haggling. I went in with a specific number in mind for the car I and features I wanted, and the credit union price was actually less than I'd been shooting for! I don't live near one of their offices but they have a good network of free ATMs and there's always the mailbox and online service. They are NON PROFIT so their aim is to get the best deal for their customers, not their shareholders and executives, and it feels like it when you walk in.

Don't be part of the corporate bank kleptocracy. Put your money where you are a member: the credit…read moreunion! Low/no fees, super-competitive loan rates, free ATMs, staff that WANT to help you...How nice to actually like the place where you do your banking!

Have a banking issue with online WF and they couldn't help me but could see the issue. Recommend…read moregoing to the local branch....I dreaded going there since there in house bankers are typically not very helpful. Response was we have nothing to do with WF online banking. I explain Ned the situation and you've answered questions before about online banking. I asked is WF branches and WF online 2 separate companies.....NO. Well I walked out again disappointed and back on the back home with WF Online. Take your banking needs elsewhere and avoid WF........I know I'm going too

Absolutely horrendous. I cannot believe I still bank with Wells Fargo. I'm always sitting on hold,…read moreor waiting for someone to help me. You would think that a national bank would have their stuff figured out by now... closing my account immediately.