Went to this location to open an account and invest in CDs. Teller said, "Next!" I went up and told her what I wanted to do. No "HELLO!", no smile, nothing. She just started typing and clicking her mouse: type, type, type, type, click, click, type, type, click, click, click, type, type, type, type, click, click, type, type, click, click, click, type, type, type, type, click, click, type, type, click, click, click. I wondered what she was doing, as she hadn't asked my name or for a driver's license or anything - what could she be typing? So I stood there waiting, and waiting and waiting, and waiting. FINALLY, she looks at me with the most stone-faced expressionless look I've ever seen and said, "We can have someone meet with you at 2 pm if you want to come back." (I was there in the morning.) Can you imagine if Walmart or Target ran their business that way?: You're at the checkout with your cart of items and the cashier says, "Can you please go and put all those things back on the shelves and come back later to buy them?" Sorry. You've already lost this potential customer. I took my business to a different nearby credit union where I was treated like an old friend even though it was the first time I'd been in there. What a difference! Blaze blew it. read more

So far, I've used this branch in-person twice since opening my account nearly a year ago. Each visit has been pleasant and efficient. One visit was to simply deposit a check when I had other errands in the area. The other, more recent, visit was to open an IRA account before filing my 2021 Federal taxes. For opening the IRA, I made an appointment online and went the following day to meet with a representative, Scarlette Lao, who was so pleasant, personable and helpful. I felt like I was well-attended to and that I and my business there was appreciated. I left there feeling like I had a new friend! read more

I loved it when it was Spire - No love for Blaze. For some reason Roseville seems to be different too -- not as accommodating for both Spire/Blaze. Now all of them are like Roseville. I deposited checks through the bank ATM -- outside at night -- the message says 10 business days before you can use the cash(Woodbury). A person on the phone said it's better to come into the bank to deposit a check. I did and they said 5 business days -- I have perfect credit and never overdrawn and all checks cleared for the past 5 years. I also have a CC through them -- difficult to pay!! - I pay varying amounts each month. When I paid at 8 pm on due date they said after 6 pm will be credited the next day! A $25 charge will be added for late payments!!! Does this bank use the Pony Express still! Now the interface doesn't allow you to pay by sending a bank payment through my checking account at Blaze for the Blaze CC! All other banks, at least the many banks I have had before and even CC accounts outside the bank, allow you to pay online. Not Blaze. I found a section where it says I can pay bills (incl my CC) and the account they had listed was not my checking -- I could change to another account if I added it there but again 5 business days! Clearly Blaze doesn't think anyone works days and your life revolves around them and their hours! read more

the woman at the teller could not speak clear English. I could not understand what she was saying then insinuated that I was being mean because I told her I could not understand her English after she attempted to shout at me instead of speaking clearly. I was not throwing a fit just could not understand. I did not have time to go in to replace my card so I could not get lunch on my lunch break. when I spoke to a manager she gaslit me and told me that everyone could do their job. but she could not enunciate and I took a massive loss for the day missing anotber important appointment. going somewhere else read more

I love my credit union. The new building is beautiful. The interior is bright and inviting. With comfortable seating if you need to wait. The new ATM scans checks so no need to fill out and keep envelopes. I have always been treated with respect and care. From the time I opened my first account as a 23 year old to now. Let's just say it's been a while. Not once have I ever felt looked down on. Even when it turned out I was asking a silly question, or I had made a mistake. They always help me to get the most out of my money. This branch with the new drive thru is even more convenient then the one that was just up the block. read more

I'm not a big fan of this credit union. I had gotten a new account and the nice thing about having a new account with Spire is that you receive a debit/check card the day you open an account and you get $100 automatically from Spire. But beware, people, there is a catch to having that $100 stipend. You have to have so many transactions, direct deposits, and so forth just to keep that $100 stipend. If you somehow don't meet those requirements, Spire will take that $100 back. I only opened a Spire account because that's where my husband and I had gotten our home loan and it would be easier to just dump in money to the account so Spire can withdraw the money towards our home loan. Also, another thing is, when I received my debit/check card, it didn't even work! I only used the card so I can meet the requirements and not have Spire pull the $100 stipend out of my account but my card kept rejecting at places because it was supposedly an expired card. I have to now call or go to Spire to fix this problem. And their customer service phone lines aren't available on weekends like other banks so this means I can't even call Spire to have them fix this problem. Not just that, you have to ALSO open a savings account with them to just have a checking account. I also tried to transfer money online from my Spire account to my husband's Spire account and had difficulty doing so. The website asks for so many different identifications just to transfer money (which I understand) but it was actually quite difficult to do an in-house money transfer online. I have my major account with US Bank and will continue to use US Bank as my home bank. But I will keep my checking AND savings at Spire just because I need it for my home loan. Spire is not the place to go if you intend to open a checking or savings account. read more

I went to spire credit union in Roseville today. A young lady named Maddie helped out and was spectacular. I had an issue about forgetting a bill and took care of the over draft. She was also super friendly and when I asked about setting up an account for my daughter. She mentioned that they were having a promotion that I didn't even know about. That got her an extra $100 just by saying I referred her. This place I clean fast and no need to ever fill out those annoying deposit slips they handle all that for you! Love spire both here and Woodbury but these guys are the best read more

Terrible long wait for the teller then a first day banker, followed by an hour long wait. Banker was reluctant to change an incorrect address when I was applying. That was shocking. We will see fit I keep them, read more