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    North Star Holistic Animal

    3.9 (11 reviews)

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    Colorado State University Veterinary Teaching Hospital - Lupo struggling to breathe and hold himself up at the same time.

    Colorado State University Veterinary Teaching Hospital

    (121 reviews)

    I cannot express how deeply disappointed and heartbroken I am over my experience at CSU Veterinary…read moreTeaching Hospital. I brought my dog, Lupo, there during a medical emergency while we were traveling from North Carolina, and what followed was one of the most traumatic experiences of my life. We were already in a state of panic, far from home, trying to make the best decisions we could. Despite that, there was a profound lack of communication, compassion, and transparency throughout his care. We were never offered the option to stay in any rooms, just to rest for a little. Being 45 minutes away while our dog was critically ill created unnecessary distance during the most important moments of his life. The most devastating part is that we were only contacted when things had already taken a severe turn, and that call was not a supportive update, but a frantic, high-pressure conversation where I felt like I was being almost yelled at that he needed to be euthanized immediately. There was no sense of guidance, no compassion just urgency without support. We were not called earlier as he declined, and we were not given a real opportunity to come and be with him in time. Because of this, I lost the chance to have any meaningful final moments with my dog. By the time we were involved, he had been intubated. That was not what I wanted unless it was absolutely necessary as a life-saving measure, and it ultimately robbed me of being able to hold him, comfort him, or say goodbye in a way that had any meaning. That is something I will carry with me forever. When we last saw him, he was placed all the way at the bottom of a cage. It felt impersonal and distressing given how critical his condition was. There was no sense that comfort or dignity in his final moments was being prioritized. To make matters worse, a necropsy (autopsy) was performed without our explicit consent. This was incredibly upsetting and felt like a violation during an already devastating time. The lack of clear communication and consent around something so significant is completely unacceptable. After his passing, the handling of his remains and the lack of communication continued to cause harm. Because of delays and inability to reach anyone, his body was not released to the memorial service we had chosen in time for us to receive his ashes before our flight home. We were forced to extend our stay, rebook flights, and incur additional expenses... all while grieving the loss of our baby. I understand this is a teaching hospital and that not every case has a positive outcome. But communication, compassion, and respect for both the patient and their family should never be optional. At no point did I feel supported, informed, or prioritized as his owner. Lupo was my world. He deserved better. And no family should have to go through what we experienced here. There was no compassion in here. There was only a severe urgency to give us a large bill.

    When I questioned the billing charges, the staff became noticeably rude and dismissive instead of…read moreproviding clarification. I was told that CSU operates under a "seven‑day open billing consent," meaning my bill could actually increase even after I had already paid and left the facility. This was never explained to me beforehand, and being informed of it only after raising concerns felt both unprofessional and intentionally misleading. The idea that additional charges could be added for up to seven days after my visit caused significant stress and made me feel taken advantage of during an already urgent and emotional situation. I will be submitting a formal complaint with DORA regarding lack of transparency, inconsistent medical information, questionable billing practices, and delayed release of medical records and x‑rays. I will be requesting that this complaint be reviewed by Client Services, the Hospital Administrator, and the Service Chief overseeing my kitten's care.

    Martell Equine & Large Animal Medicine

    Martell Equine & Large Animal Medicine

    (2 reviews)

    This vet came to do a basic float. I asked for a quote and he said $300 plus trip charge. The bill…read morewas $490 with an $85 trip charge from Loveland. The float was a disaster. My mare has had annual floats without incident since she was 2 (she's 17 now) and there is now a HUGE bone protruding out of her lower jaw. Martell refused to fill a script for Banamine and refused to return to assess her. He basically ghosted us and I'm forced to either put her down (she's a registered Percheron) or have surgery to repair it. He is the WORST vet. My horse was nervous from the moment he stepped into the pasture. I am filing a complaint with DORA since it's been since June 23rd and he is still not responding. The impacted molar or broken tooth is still the same and thankfully not yet abcessed but the clock is ticking.

    Dr Scott Martell is THE VERY BEST vet I have ever met. He came out on a late Saturday night to take…read morecare of our bloating calf Ethel. Turns out it was much worse than just bloating. She had swallowed a piece of tree trunk. Dr Martell was so persistent and would not give up on her. On Sunday he was out in the pasture with his 2 assistants doing a ruminectomy as a Hail Mary attempt to save her life After finally pulling the stuff out of her and having her trying to die on us twice in the squeeze chute, she made it and now 2 weeks later she is on the mend. I recommend you call and use Dr Martell for any large animal (dont know if he cares for smaller pets). He is just amazing. Holistic. Caring. A wonderful Vet.

    North Star Holistic Animal - animalholistic - Updated August 2026

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