J&M Renovations is here on our campus completing some work and one of their employees was…read moregentlemanly enough to help me with some packages that needed to be taken to our chapel office. What a kind gesture and tremendous help outside of his responsibilities! Sometimes it is the little things that mean the most. Thank you J&M!

So, I am in sales and working with suppliers, SERVICE is as important, if not MORE important than…read morethe materials. This is especially true when there is an issue or delay. I am a customer of Silver Creek and have been for about 18 months now. It's a great place, and I've taken several folks there to buy direct. Mostly, I'll have a contractor pick up for me, or I'll buy some bags cause it's easy (Bulk is way cheaper if you need a lot!) ... They will even tell you that! They are big on doing the RIGHT thing for their customers. They take a long-term attitude to doing good business. So, today is the first time I've scheduled them for a delivery. Let's just say there was an account/paperwork 'SNAFU', and when I did not hear from them by ~12:30 I thought I better call, as they close @ 1:00. Glad I did. They had set up another account, and it had an error in the number and e-mail. Bummer. It was close to closing time.... They could have said "sorry about that, we'll call on Monday". But here's the deal. They didn't. Irma worked to recall a driver and Josh stepped up to manage the process. When I let them know that I had scheduled a crew to come out Sunday early to spread the dirt, they jumped into action. The made things happen fast. This is a testament to how they handle service and support. I was a bit disappointed at first, cause the contractor I am using wanted/needed the extra work. It's the holidays, and $$$ is tight for everyone. But they solved that ASAP. Silver Creek Materials for the Win! Also; many thanks to Senor' Sigala of Sigla's Trucking for a PRO DELIVERY! Thank you to the quick action of Josh, Irma, the driver & loader, and the entire Silver Creek Crew. They pulled this off ASAP! If you've never looked at everything they do, and what they sell, it's a treat. Well, to me anyway. It's a cool place to go visit if you care about your yard/lawn, landscaping, or if you are a gardener. Especially if you are a gardener! They are the place to go. I can tell you that with certainty. They are the biggest/best in DFW, and they have what I believe is the absolute best soil for gardening. Bella Flora. Pro Tip: If you visit them in person, when leaving, take the time to go into Fort Worth on Jacksboro Highway (199) into Fort Worth, take a right on University and a left on White Settlement. About 2 miles down on the right is Angelo's BBQ. Order a "Lean, sliced all the way with cheddar cheese' and enjoy some world class BBQ. Thank you to the team @ Silver Creek!

I used to get Lava Sand at Silver Creek, but just got several bags. It's not even usable -- white…read morepowder mildew -- giant clots that cannot be broke up. What happened to the Lava Sand. These bags are labeled Lava Sand, but clearly not the same product as before. It's misleading. I have to go buy dirt/sand elsewhere as these are not usable. I drove over an hour each way because I liked the products previously.

Nice spot full of succulents and cacti. This seems to be their specialty. It is all packed…read moreinto a small area, so there is some jungle roaming discovery to do in this area, as you have to trudge through some thick areas with very small trails to find some of the items your looking for. Staff is super nice and helpful. We've been here a few times, always looking for more Desert Rose plants, this trip they had a lot, some blooming, but the cost has gotten crazy. Inside the main building they sale a lot of Mexican style pots and tiles and other lawn deco. All are very bright and vibrant colored.

This is a huge nursery. They sell a lot of plants but also they have so many pots and Mexican…read morepotteries. I do think those potteries are overpriced but I enjoyed looking around the store. I went there to look for marigolds for Día de muertos. I knew it was the end of the season for the flower here but was hoping they would have some left. I looked around but couldn't find so I asked the lady there if they had one by chance. The lady didn't even look at me and just said "we don't have it if you don't see it"... I mean, I am asking because I see too many plants and maybe I am not looking the right section ? What kind of customer service is that? I left quickly after. There is another big nursery just down the street and there everyone was so nice and I felt more welcoming. And I was able to find the flower there!

Right down the street from our house. Staff was amazing and super knowledgeable especially Alex!…read more Very inexpensive and beautiful plants

Plants are grown right here so they are acclimated to our weather unlike high volume stores that…read morebring in plants from out of state. they have the best customer service when you need advice on suitable varieties, plant care and landscaping. They have the best plants! Skip the big box store and shop local.

The customer service far out shines any other lawn service I think I have ever used! Highly…read morerecommend these guys!!

We had Frank come out and give us a quote on adding gutter guards to our existing gutters. The…read morequote seemed reasonable & online reviews looked good, so we had them do the job. His crew got out in two days & finished the job in just over 3 hrs. They cleaned & flushed out the gutters.

Frank Phillips Seamless Gutters just completed exterior painting the entire house including doors,…read morereplacing quite a bit of wood and installing seamless gutters with leaf guards. Frank was easy to work with and he followed through with all requests. His prices were fair. The crew were very conscientious workers and did excellent work. I had absolutely no complaints. It changed the look of my house tremendously and I was very pleased with the outcome. I highly recommend this company.

Ruth is the lady to get help she is awesome on giving you advice on stone…read more The guys who help load and placed in my SUV were very careful.

Would give 0 stars if possible. They seem to have great selection but BUYER BEWARE when you get a…read morequote. It will change continuously and make no sense. Staff clearly does not receive customer service training or direction on how to communicate clearly and set expectations for pricing, delivery, extra costs ($25 for the bags the rocks come in). I had a large landscaping order 3 tons+ of rocks but guess that is of no value to this company. Perhaps they're only interested in commercial business? Either way, the owner and managers should consider customer experience and how easily it would be to fix frustration and bad reviews by following their own quote " am owner of Big Tex Stone(Mike Hillman). I started this company to meet the needs of homeowners and landscape professionals. This is not just a job for my team and I but a passion. We truly love to make house beautiful." If this is passion I recommend focusing it on customer service. Post a pricing menu clearly with details like cost of product, packaging like the bag, delivery (by mileage), and provide written quotes. Staff appropriately and train your team how to handle the front desk and phones. The person I worked with watched me write down all his quotes and never offered to write it up himself. Then when I called to place the order a surly young woman answered who proceeded to give four different prices for the same amount moving from my original quote of $650 to $768, no wait $781, no wait $801.. it was ridiculous. When I asked to speak with the guy who first helped me he said he watched me write down the numbers but they were wrong. Wow - way to lie to and dismiss the customer while dodging responsibility completely. Big Tex -Your literally selling dirt and rocks and frankly, at comparable costs to other businesses. This isn't rocket science - simple math was beyond them and instead of solving the issue escalated it by being rude, dismissive, and careless. I was happy to give my business to Whiz Q Stone and would avoid this place at all costs.

I had a great experience working with Sarah. She designed a beautiful plan for my front flower…read morebeds and was very professional. Sarah is a delightful person to work with and is open to your input and suggestions but offers a lot of great ideas you wouldn't even think of. She knows a lot about what plants work in Texas heat and soil. Her expertise is top notch. I recommend her highly.