l just Loved Dr Jennifer, she's quick, through & efficient!, I go into the office & not hearing no,…read moreI leave & seems like I hear all the way to Canada, from TX! lol

Took great care Of my daughter and calmed her nerves. Great location for us. Thank you!read more

So far I have to chase down results, they are open limited hours and problem is not solvedread more

Walking into this location for the first time, I noticed that the building seemed in disrepair…read more That should've been a clue. After sitting in the lobby for 55 minutes, 45 minutes after my appointment time, I asked the receptionist what her estimate was for when I would be seen. She told me I still had two people in front of me and that typically it was at least an hour wait after the appointment time. Ridiculous. At that point, I immediately told her to cancel my appointment. I have better things to do with my time. I will find another ENT.

Dr Graham is the best!!! I brought my barely six year old to her because she was always sick. She…read morehad missed over 20 days of school and nothing was helping. Although the waiting room is always over crowded and ridiculous to the point of anger it is well worth it to have her as your doctor! Book for the first thing in the am if you go here to avoid long waits. She did adenoids and tonsil removal on our daughter scheduled instantly for days after our first visit. Our daughter missed almost 30 days last year and ZERO days this year!!! She is not snoring, sleeps better and health is a 180* turn around. She also helped us with a foreign object lost in our daughters ear that required her being put under and having it removed. We will trust her forever and recommend everyone we know to her! Note even with the many long angry waits I still have her 5 stars!

Very disappointed in this practice. I have always seen Dr. Lee when I needed assistance, and when…read morehe wasn't available the last time, I had to see Dr. Weibel. When I needed to make another appointment, I requested Dr. Lee. However, the practice would not allow me to go back to see Dr. Lee. I was told my records were transferred to Dr. Weibel (without my knowledge) when I saw him only once. It makes no sense to me for a practice to dictate which doctor a patient wants to see. I was told this was their office policy. I'll be moving my business to another doctor.

Great experience with this practice. Both locations (Prosper and plano) have been great. The…read moreperson who did my allergy testing clearly wasn't having a great day but the doctors are great and attentive.

I went here the first time about a year ago, I had had two seasonal allergies that turned into…read morereally bad head colds. He recommended taking allergy test to figure out what I was allergic to. I went through it and it turned out I was allergic to much more than I expected. We started out with antigens treatment that is based on exactly what you are allergic to. It can up to 6 months to notice the difference but I was fortunate and it started working already after a couple of weeks. I haven't even had a cold since then! The staff are always courteous and remind you ahead of time of your appointments. If you get allergy drops, you can either pick them up at the office or they can mail them to you. Dr Otto has very good bedside manners and is always very good at his job.

The office was clean, the staff was friendly, and the waiting time was minimal…read more I usually visit the office in Bedford, but I needed to be seen asap and they were able to promptly get me scheduled. I don't have any complaints about this office or staff, if you're looking for a quality ENT, this is the place to start.

Office Experience: Poorest organized office I've ever experienced. I like Dr. Haroun and feel…read moreconfident about his ability, his experience and his personal demeanor but the office is poorly organized, does not give call backs as promised and hold times on the phone are extended (30 minutes yesterday). Also the patient portal had my phone number incorrect so I could not log into it. Labcorp text me over the weekend with test results but the office says that don't have the results!!! Over the weekend, I read the results and I have staph and MERSA in my nose! This is Tuesday and I should have been on an antibiotic treatment two days ago but still waiting to hear from the medical staff. Hold time today was only about 9 minutes. They make up a lot of excuses but never bother to say that they are sorry about the inconvenience. Prior to this frustrating experience, I had to see the Dr. in Southlake not my usual Flower Mound location. No one shared that there are two locations in Southlake so on my way to Southlake, I called and was put on hold for an extended period or time. I finally just picked one of the two locations and happened to get the right one but was about 10 minutes late because I was just driving around and holding on the phone! After arriving at the office, there were other frustrated patients there. So, if you choose this clinic, you will receive good medical attention but be prepared to have patience with the poorly run front offices.

Believe the reviews you read. The doctors are ALWAYS late…read morefor appointments, even when you arrive early...but God forbid YOU arrive late (even if you call ahead to notify them of the situation). The office staff is rude and will not work with you beyond a 15-minute window...completely unreasonable and unyielding. The doctors, despite always being late, have always been very friendly and nice...wish I could say the same about their staff because the office is causing the doctors to consistently lose patients...we will NEVER take our son to their Rockwall location again.

I booked a month in advance, I got to their office 30 early (per their request) to fill out…read morepaperwork. Then I waited patiently for an HOUR and a HALF to be called in. Then at the Doctor office I waited again for 15 minutes and the doctor still didn't come in. That is when I lost my patience and left the practice. This is pathetic service.

Update - 6/10/2026, 9:46 AM…read more Amber followed up with me again and called in an oral antibiotic, which was my preferred treatment option. I am hopeful that once the infection begins to clear, the pain and discomfort will also improve. I am grateful that she took the time to listen to my concerns, follow up, and help address this issue. Small acts of care and communication can make a significant difference in a patient's experience, especially when they are in pain. Because of this follow-up and willingness to help, I have updated my rating from 2 stars to 3 stars. ------------------------------------------------- At 9:17 AM on 6/10/2026, I received a follow-up call from Amber regarding my appointment. During our conversation, I shared the same concerns I had previously expressed--that I had not yet experienced any relief from the gel that was placed in my ear canal during my visit. Amber was professional and explained that relief may take anywhere from 24 to 48 hours. My review is intended to be honest, transparent, and reflective of my real-life experience.I have only been back in Dallas for three weeks and am still getting established with healthcare providers in the area. Like any patient, I came seeking help, relief, and guidance. My sincere hope is to be happy, healed, and thriving, and I look forward to feeling better soon. ----------------------------------------------- I want to start by saying that Amber was very professional and helpful. She worked with me to get an appointment scheduled for the very next day, which I truly appreciated. The medical assistant who checked me in was also kind, professional, and even offered me Tylenol because she could see that I was in pain. Unfortunately, my experience after seeing the doctor left me feeling disappointed. I came in with a swollen ear canal and severe throbbing pain. The doctor asked a few questions, applied some gel in my ear, and the visit felt very quick. I left feeling much the same as I did when I arrived, with little understanding of the treatment plan and no immediate relief from my symptoms. My appointment was at 1:15 PM, and as I write this at 5:26 PM, I am still experiencing significant pain. My blood pressure was elevated during the visit, which is unusual for me, but I believe it was due to the level of discomfort I was experiencing. I chose this provider because of the excellent reviews, so I was hopeful that I would receive more relief and guidance. At this point, I feel discouraged and uncertain about whether I should return for my follow-up appointment or seek care from another provider. I also feel that the $84 visit did not provide the value or relief I was expecting. I appreciate the professionalism of the staff, but I hope future patients with acute pain receive a more thorough evaluation, clearer communication, and a treatment plan that helps address their symptoms more effectively. One additional consideration for patients is that there is no courtesy parking available in parking lot 3.

Everyone there was amazing…read more The doctor was efficient, effective, precise, and expedient. I was in so much pain from impacted wax and accidentally yelled the f word at one point during the procedure. AMBER the front desk lady, came in the room immediately out of nowhere, held my hand and was extremely reassuring. I squeezed the heck out of her hand and she was a rock for me, truly above and beyond bedside manner. Everyone was sweet and understanding towards me also, ZERO judgment just acceptance, patience, and understanding. I HIGHLY recommend this place!

Great doctor!! Clean office. Always leave here knowing I'm going to feel better soon!…read morebest ENT I've ever been to!!

This doctor is a whole scam! If I could give 0 stars I would! We booked an appointment with very…read moredetailed information just for my husband to get there and they tell him it's nothing they can help him with. Did not offer a discount, a refund, not even some kind words knowing the fact he did not do anything but write my husband a lab paper which we were told he wouldn't have to pay and when he got there they told him he did. When in fact we had just paid them 300$ to do NOTHING!! My husband even offered the doctor to take a more detailed look into what was going on and he said no he didn't need to. Worst doctor ever, he is not here to help at all! To save you time and money DO NOT SUPPORT THIS BUSINESS THEY ONLY WANT YOUR MONEY THEY ARE NOT HERE TO HELP!! FIND SOMEBODY ELSE PLEASE! Hints: the 2.9 review on google

I had the worst experience of any dr office I've been to. First we were told the wrong appointment…read moretime and then waited over an hour to go back for a hearing test. We scheduled an appointment in advance. I spoke to the office manager who was useless. Basically told me we were in line behind other people. So ridiculous. I took off to make this appointment. I couldn't believe how careless and useless these people were. Worst experience ever. Don't go!!

He is always in a rush. My husband had testing done and Iloabachie never did a follow up. It's been…read moreover a month and husband does not have what he needs. We have called 10-15 times leaving messages. When Iloabachie did call back, almost a month after testing, he kept telling hubby that he had a discussion with him that he did not have. Then made excuses for being in surgery and the holidays. Just a horrible doctor. Do not go to him if you want follow through care.

My personal experience was this was the worst first-time visit I have ever had. I made an…read moreappointment with Gottlieb as I could not get into my normal doctor for a clogged ear, and his reviews seemed decent. I filled out the usual new patient paperwork and then was called back into see Gottlieb. When he saw my chart and inquired about a procedure I had done with a colleague of his in the industry, and I did not have glowing things to say about said colleague and my procedure, Gottlieb proceeded to chastise me for even showing up to see him for a simple ear cleaning. This Gottlieb guy felt he was so unworthy of being selected by me, a new patient, to choose him for a procedure cleaning when I could have just "gone to his idol instead," who, I may add, did a surgery on me that did not go well, was a complete failure, and made my condition worse, so why would I choose to go back to said provider that made my condition worse, or ever see him again? Read the room, dude. Were you really that clueless?? Apparently so. I have never in all my years of going to ear doctors (over 40 years) seen a man feel so inferior to his colleague at the sheer mention of his idol's name and then have the nerve to chastise a new patient for "choosing him" instead of just going back to this other colleague of his that he idolizes and feels a massive inferiority ego complex being mentioned in the same industry against. Total unprofessionalism; if he is that ego-sensitive to the sheer mention of his idol's name and anything negative mentioned about a patient's experience with said idol of his, which the patient has every right to say, as I did, he should not be dealing with patients in any form if he is that sensitive to a differing viewpoint that challenges his view. It's none of his business why a patient chooses to go to another provider, the reasons are many, and he shouldn't have questioned me for choosing him over another competitor of his. Honesty, It's none of his business, it is a choice who a patient chooses for medical care. I did not bring this conversation up initially and had no plans to even talk about it. He prodded me for information when he saw the other guy's name mentioned on the form and wanted details when I told him I was not fond of his idol colleague. This entire conversation was instigated and started by Gottlieb almost immediately after he came into the room to see me. This is the most unprofessional first visit I have ever had with any medical provider. I told my regular ENT about this interaction, and he was shocked at this kind of treatment and agreed that it was very unprofessional and bizarre. Terrible experience. There are plenty of ENT providers to choose from in the DFW area to help you with your needs; in my opinion you would obviously want to choose someone else who actually cares about you, the patient, wants your business, wants to help you, and won't judge you instantly and question you for even choosing to use their services or question you if your view on something or someone is different than theirs. Go anywhere else. I wish I hadn't seen this provider.

Dr. Gottlieb and his office staff are just phenomenal! I,…read morepersonally, don't like doctors who are over-coddling and sugar coat their responses and conversations. I want a real doctor who is responsible and genuine and that's him and his office! Dr. Gottlieb could easily read that right off the back and was just fantastic when it came to responding to me. Honest, to the point but I 100% felt and received top notch care. I had four other friends go to him for the deviated septum surgery and they couldn't stop raving about his work. I'm just now recovering and it has been such a healthy for the most part easy recovery. My face is looking great and not a lot of bruising! Surgery lasted an hour and that surgicare staff was just as amazing. Very rarely do I review doctors office but this was worth it!