I was provided a convoluted contract and offered services to lower my tax bill. My bill was not lowered or positively impacted in any way however I continue to be harassed by this company and even threatened by collections for no services rendered. Do not use this harassing company. read more

We have use them used their services over the last three years and won't be using them again. Not because of bad service but because we now fall into the over 65 exemption. Wish we knew about these fine folks, earlier. Saved us money every year and the fees were well worth it. Highly recommend them to anyone that doesn't have the time and or skills to fight, for themselves, with property taxes. Think it was Dave Lieber that recommended them, in his Dallas paper column. As a final parting, they sent us a letter telling us why it did not make sense for them to handle any more appeals (Over 65) but also the same goes for others that might come calling. Thanks for the service and help!! Kenneth read more

RUN!! I used these guys a number of years back. I formally requested cancellation on two occasions with appropriate cancellation and notice. Cindy over the years at the office claims to have no record or receipt, nor knowledge of our many conversations. Despite me expressing this to her many times, including asking her to cease all communication with me and requesting a court notice to formalize our disagreement, I still receive frequent calls and communications. The dispute is over $124. I am not pursuing claims under the FDCPA and pursuing options with legal counsel for the harassment to be stopped. read more

I received a letter from the Tarrant Appraisal Review Board and was pleasantly surprised! Our Pre-Hearing Value was $693,215 and our new reduced Agreed Determination $573,000 a reduction in value of $120,215!!! According to the Tarrant County property Tax Estimator Calculator this will save us approximately $3,510.68 from our prior year! It might be too late to sign up for this year, but if you don't have a company to handle your annual property tax protest I highly recommend North Texas Property Tax Services (they work on contingency so you only pay if they they save you money). read more

Tremendously appreciative, ecstatic, and THANKFUL for Brandi Hanson and the entire team at North Texas Property Tax Services (NTPTS)!! They delivered two GIGANTIC WINS for my family and I which has resulted in an ample amount of savings. We purchased our home in Frisco for under a million and were taken back by county's appraisal of over $1.3M. Our fellow neighbor recommended Brandi and NTPTS to look into property tax protest, and especially with her delivering a HUGE WIN for their family a year prior. Multiple families on our block enlisted Brandi to spearhead our initial property tax protest, while a few decided to go about it on their own accord. We are ecstatic that we chose to continue with Brandi and her team as they have been incredibly responsive, professional, polite, and always provided us with 5-STAR Customer Service. Upon initial protest, Brandi delivered her 1st win for my family and I, and attained a reduction by more than half of the initial increase. Brandi advised that we have a tremendous opportunity to attain our original purchase price from '22 if we file for arbitration. Without hesitation, we filed our paperwork in late Summer '23 with NTPTS. Our hearing finally took place last month, and we were beyond thrilled to see the Brandi's email today with the amazing WIN and news of attaining our original purchase price. HUGE KUDOS to Brandi and everyone at NTPTS!! I will happily refer them to all my clients, friends, and family members! GOD BLESS! read more

They are a very professional company that are very successful in getting your property taxes lowered. I would highly recommend them.

Here is the deal. Pro: customer service was good and they seem very professional. Con: which applies to all of these tax protest services is that if you have a house that is capped because of homestead exemption you will end up paying the same property tax as if you had never hired them plus their fee. So your out of pocket will be more than if you never protested in the first place. This is because they can only work against the original appraised value. For example: Original appraised value is 200k, cap value is 100k, but their protest got the house to 150k. they will bill 25% you of the "theoretical reduction of 50k (200k-150k), but because the home was capped at 100k you still pay your original tax bill plus their fee for the theoretical tax reduction. the bottom line is that if you have a home that is capped by homestead exemption it is not work paying these firms to protest - it will cost you. However, if you dont have a home that is capped and they get you a reduction, then the savings can be real. Be careful. read more

NTPTS is a great company. They are dedicated to their clients and work to get the maximum reduction in value. Highly recommend!

I have been a client of NTPTS for several years, have had excellent results in terms of tax reductions and received prompt, professional service each and every year. Professional organization that you can trust. Would be happy to recommend to anyone in need of these services. read more

Very helpful in getting my property taxes lowered, great customer service. Will definitely continue to use them.

Very professional company and services. Cindy was great to work with and I appreciate their help.

Fabulous service would highly recommend if you are looking to fight your property tax increase. They do all the leg work for you

They did Manage to lower my taxes, not as much as I wanted, but you don't always get what you want. I doubt if I would have done this myself if I would have had a better outcome. They followed my case all the way to arbitration and seemed passionate about what they were doing. Their fee structure seems reasonable and fair and there were no surprises. I liked that they were very accessible by both phone and Email, and were patient and took time to answer all my questions and concerns. read more

This organization represents individuals to help them get their property tax reduced. I have been a customer for 5-6 years. One year they were successful, but that was several years ago. They have not been able to get a lower assessment on my house during the decline in home prices in Dallas. I get information from their competitors that shows my assessed value per square food is higher than my neighbors. Further, 79% of tax protests are successful if the individual uses representation such as this, so I am curious why North Texas Property Tax Services has not been able to do a better job. I have notified them that if they don't come through this year I am going to switch to someone else. read more

I hired NTPTS this year and was greatly disappointed. There was an approximately 2000 square foot additional square footage added to my property this last year by Collin County due to an aerial photo. Needless to say, this was incorrect and I provided all the drawings to NTPTS to protest. I also called on a regular basis to follow up and received no return call backs. The reduction I received was the standard "bulk" reduction that the CCAD gives to reduce their work load but my rep did not talk about the important discrepancy of 2000 square feet. Needless to say, I will drop NTPTS and use another company in the future. I highly recommend that you DO NOT USE NTPTS as your tax representative. Their game is only bulk discounts with multiple accounts. read more

Six months ago, I executed agreements with this company to appeal the property tax assessments on my home and on a house jointly owned by my sister-in-law. Several months later, I received a notification from NTPTS that they were unsuccessful in getting a reassessment on the jointly owned property. I received no communication regarding my home. Two weeks ago, I sent them an email saying that I had not been informed of the status of the appeal on my home, and that since the appeal period had surely expired, I expected them to at least let me know that they did not win an appeal. I have still received no response from them. As far as I know, they never even bothered to file the appeal. There are plenty of reputable property tax appeal companies out there. Use one of them - not NTPTS. read more

North Texas Property Tax Services is an excellent company to represent you at the appraisal districts for your county. They do research on the area in which you live, get comps for your neighborhood to compare your property with others. If they cannot get you a reduction on property tax, you will not receive any fee for their work. Excellent team of agents to work with. read more

We utilized their services for an appeal on the 1st year we've owned our home. Our taxes went up by $2k, or over nearly 40%. This company is very impressive over the phone, explaining that we had much room for taking our bill down, we were the top house in our neighborhood. Sadly they were only able to get around $300 knocked off, almost 1/2 of which we had to pay to them. Was truly expecting more. I provided photos, neighbor's home is rated different condition as ours but are the same, I figured they had plenty to argue but either the county wasn't budging or they didn't work as hard on it as I had hoped they would. VERY DISAPPOINTED. read more

Very good service! Helped me get a reduction almost every year I used them. They even came out to my house and took pictures to help my case. Highly recommend them. read more

Don't waste your time or money. They were only able to get the token reduction that the appraisal district will give any one that shows up to appeal. They did basically no leg work or home work on comparable homes in my neighborhood. When I sold my property, the property sold for LESS than what DCAD had it appraised for. Seems that with a little effort NTXPTS could have gotten a fair representation of the property value. The new owners where certainly able to do that............The company is impressive over the phone but it is all lip service. read more

Don't waste your time on these guys. I dealt with Will Wiggins. It all started out like all courtships..great interactions, returning emails, providing information, sounding all matter-of-fact, etc. I had recently gotten an appraisal done for 330K, and county had proposed my appraised value to be 353K. I proposed to Will many times that I would love to send him the appraisal, which was done just a month prior to county's notice, so I knew it had some legs. Will, in all his smartness and supposed knowledge of the taxation universe/process politely declined...stating, "appraisals have nothing to do with appraised values" and NTPTS has been doing it for a long time and can likely argue for even lower value. Well, 2 months go by..and not a word, until I start leaving messages/emails getting concerned. Will finally emailed me stating that the county rejected their "expert" analysis proposal for 343K and county's original number was going to stand (may I remind you it was 353K)! And he sent a eloquently written letter stating their failure and his disappointment. Needless to say I was upset..so I started digging for more ways on my own AND point-blank asked Will - What else could we do? Could we provide the appraisal that I was sitting on? etc. Will reluctantly took my idea with multiple caveats (why it's impossible for appraisals to be used for tax purposes as one is done for bank's refi purpose, and another for tax..blah blah). And guess what - right after I sent the appraisal, he emailed it to the county, and within 2 hours, his response came back "..they have also agreed to consider the appraisal for 2015!"..and he called it HIS VICTORY! He insisted that he worked hard..and hard..but LOST..and all he really submitted was comps that you can get from any third-rate realtor for FREE...And he then had the audacity to send me the full BILL for his services stating he worked really HARD and scared me by citing collection notice, etc. When I finally put the fear of GOD in him by saying I will go to BBB and write bad review on Yelp, I was nice enough to offer him 50% of his fee. He agreed in August..but no invoice came. Until today - I get a past due notice for full FEE. How unethical of these guys..I did all the work, follow-up, and my evidence got the valuation lowered....and he still had the guts to send me a FULL FEE past-due notice. In short...don't waste your time!!! read more

We enlisted this business to help us get a reduction in our property taxes. As far as we can tell, they did NOTHING on our case and achieved a whopping $9,000 reduction in assessed value (1%). We received no communication from them unless pressed, even though our hearing was several months ago, according to the DCAD website. Don't waste your time with them. Far better businesses out there that will provide quality service. read more