Find It First, Then Wait First things first: do not trust…read moreyour GPS. Enter the address and it will drop you in a residential neighborhood with no imaging center in sight. The correct location is on the west side of American Fork Hospital. Save yourself the confusion and look it up before you go. Once you find it, the facility is clean and the staff is nice. The space looks a little dated and could use some love, but nothing that affects the quality of care. Now for the part that will test your patience. I was called back immediately after arriving, which was a good sign. I changed into the gown, was walked to the area outside the MRI room, and then waited over 40 minutes before actually going in. Sitting in a hospital gown in a hallway for the better part of an hour is not a great experience. Go in with the right expectation and a fully charged phone for the wait.

Since the first of the year it is nearly impossible to talk to a live person when trying to get…read moreinformation about medications, results or even make an appointment. The Cardiology department is nonexistent at certain locations now and when you finally get put on hold to talk to someone it takes an eternity it seems like to have someone pick up. Quality of patient service has diminished considerably. Starting to look else where for providers. One final comment. Not everyone one has internet or is tech savvy enough to go through all the hoops to use online communications

When in person, they're great. They answer your questions and really care about your overall health…read moreand mental wellbeing. However, they are pretty bad with their reception of calls and their response to medical questions. I had an issue that was ongoing and very scary for me. It was due to a birth control and I wanted answers about what I needed to do and if a different birth control would be better. The phone reception is awful and takes forever to get a hold of anyone. Then I was told several times my doctor or a nurse was going to call me back and I never got a call. This kind of back and forth went on for a week (after I was already experience this issue for 2 weeks). I don't like being treated like I don't matter and like my medical questions are just going to get pushed to the side. I really thought this would be my gyno for years to come but I may rethink that now.

It saddens me to have to leave this review - I was placed on…read morethe nexplannon. Everything went great until the first time it needed to be replaced. The incision was made too large for the replacement which caused an infection and the nexplannon to slip out. After this incident I still continued with my care through them. I had it placed in my other arm. It comes time to get it replaced again beginning March of this year. When replacing it they had informed me the one being replaced had migrated a bit. After the replacement I noticed you can see the nexplannon bulging through the skin (too close to the surface) with an ache ive never experienced. I called with my concern and after 3 calls back my answer was that this is normal and to take ibuprofen and Tylenol. I knew this wasnt right as this is now my 4th time having it placed. I work in healthcare myself and had one of our Nurse Practitioners take a look. She stated to make an appointment ASAP and get it out. I will not return to legacy as I have felt unheard and pushed to the side. I have made an appointment with Dr. Jensen in Salt Lake City to take over my care. Legacy please do better.

Worst customer service and on time appointments. My daughter had an appointment scheduled at 4:15…read moreso they asked us to be there at 3:45. After checking in we waited. And we waited. And the sign says if you haven't been called back in 15 minutes visit the front desk. So we did. And then another 15 minutes goes by so I visit the front desk and still no results. No one got up to figure out why we weren't being seen. We waited over 2 hours to from the appointment time to when she was actually taken back. Ridiculous. The technician was the only kind person, who apologized for the "train wreck" as he called it and said that my daughter was never registered correctly. Bizarre that we were so fallen through the cracks for 2 hours!!!!

Delivered my 3rd baby back in September here, and I was very pleased with the care we've received…read more I heard some strange things about this Hospital. But please let me reassure you to not always believe what you hear and read online etc. I had a low risk pregnancy, and birth. So my baby didn't need a NICU stay. Which is something this hospital doesn't offer. So if you need a nicu or picu unit for the birth of your child. I would recommend delivering somewhere else. The staff was amazing. All the nurses were so attentive in Labor & Delivery. Everything was honestly as it should be. I also had to take our newborn to the Lab downstairs for a couple heal pricks and it was easy to find, in and out within a couple mins. I also really liked the little cafe they had downstairs. They made me French toast before being admitted and it was delicious.

This review is for the lab. I had a time sensitive specimen and arrived within the hours the lab is…read moresupposed to be open, but it was already closed. I guess I'll never know the results now - thanks random unreliable lab technician. If someone from AF Surgical Associates is viewing this, I arrived at the lab at 2:45pm on 2/19/16.

Labor and delivery unit- Nurses Pam and Steffanie were beyond amazing. So kind, so helpful and such…read morebeautiful hearted women. Made my labor experience worth remembering. Pam even came to see my baby and I in the mom/baby unit to send us love and made my day. Such a sweetheart!! Mom/baby unit- nurses Elise and Alexa were the most amazing nurses I've ever experienced. Most amazing human beings ever. I'm so glad and grateful to have them taking care of my baby and I. Much love and blessings to those beautiful ladies I definitely recommend going there for labor and delivery and have them on your team! I hope they all get the recognition they truly deserve and earned

Incredible care! Kind professional staff and personable. First time I had an Iv that didn't hurt…read more Great nursing staff. Amazing orthopedic Dr Ritchie. His kindness put me at ease. I feel thankful for their care and I am glad they are close to home. They treated my husband with respect which I appreciate. He is my support and they kept him informed.