we there for a little over a year. Maintenance answers every call extremely promptly. The are…read morevery kind helpful and do whatever they can. The grounds are kept up very nice lovely pool lots and lots of green. period and it seems like nice people live in the complex convenient location.

Shana Heighton é uma verdadeira doce. O serviço foi incrível; Ela é uma pessoa tão animada, com uma…read moresimpatia contagiante. Os apartamentos são ótimos, e ela se esforçou para atender às nossas necessidades. Obrigado!!

I live here! Love it! The buildings are new, the staff keeps things well-maintained and beautiful…read moreall year long. It is an apartment complex that does not have amenities such as a gym, pool, grills, etc. It is aimed at the working professional. The managers treat everyone like family which makes this place unique. They are courteous, professional, yet fun and VERY prompt with requests and suggestions. Note: because of the buildings being very new and privately owned, they are more expensive. However, you do get 9 foot ceilings, lots of room, in-house washers/dryers, central air, and the buildings are all energy efficient (our monthly electric bill hasn't passed $80 and we blast the AC almost all day everyday).

I moved to Madison Place almost 2 years ago after a divorce. I looked at most of the other…read moreapartment complex's in the area before selecting Madison. The alternative apartments were either: a) reasonable rent, generic with white walls, white carpeting, walled off Kitchenettes with old appliances b) high rent, well equipped with modern designs, fitness rooms (extra fees), tennis courts and outdoor pools Madison Place features apartments with a modern, open design. The kitchen faces out to the living area and has granite counter tops, new appliances and track lighting. Washer and dryer are tucked away nicely behind a sliding door. A bonus feature is the large storage closet directly across the hall from the apartment. It totally beats having to go to a storage cage in some creepy basement like most places. It's the kind of place where a successful professional would want to live. Madison purposefully lacks the outdoor amenities like a pool and tennis courts in favor of charging less for rent. I am always able to park close to my building with plenty of spots for company. In addition to the great design and reasonable rent, the office team, Jen and Mark, are incredibly good-natured, responsive and customer service oriented. I always leave the office with my questions answered and a smile on my face. Anytime I receive packages during the work day, I find them right outside the door of my second floor apartment. I could easily pick them up at the office, but having the staff bring them right to my place is a welcome luxury. Lastly, the couple times where I needed minor repairs, the maintenance guy, Eddie, completed the work the same day. Parking lots are well cleared during the snow. Essentially, if you want an upscale apartment for a generic apartment rent, with customer service oriented office / maintenance staff, I highly recommend MP in Shrewsbury.

The apartment itself is nice and comfortable and full of light and my neighbors are nice and I love…read morethat there is such diversity and it makes me happy to see all the kids outside playing and all the people walking their dogs, but there are multiple things that do not work for me. This apartment complex is for you if you are fine with: - poisons being sprayed all over the common green space areas where children play and people and dogs walk; - "landscapers" mercilessly mutilating what could be beautiful trees and flowering shrubs into small lumps; - the super loud sound of leaf blowers; - alarms going off for months without maintenance doing anything about it and them acting like you are the problem for asking them to fix the alarm and make the horrendous noise stop; - maintenance not communicating about the work they did, nor seeking clarification with you about the work that needs to be done, nor when they will be in your apartment doing the work, and then maintenance accusing you of being disrespectful for requesting clear communication; - automatic toxic room "fresheners" in the fitness rooms (I had so been looking forward to using them but did not want to breathe the toxins); - crazy loud HVAC units constantly blasting noise making you feel like you are in a non-stop giant engine room in your own home; - ridiculously bright light pollution that is hard to block out at night and visually assaults you when you look out your windows or open your door; there is no reason for such a multitude of super bright, white lights and it is a waste of electricity. When I moved in, there were several things broken in my apartment and things that still needed to be cleaned. Over the first month, maintenance was responsive and did the repairs and cleaning (like the ceiling fan that I could not reach to clean was caked in thick dirt and dust and grease, and the bathroom fan did not work because the painters sprayed the bumpy ceiling paint spray all over it), but they left all the dirt and debris for me to clean up. I never had that experience before where maintenance workers expected me to clean up their mess. It would be useful for them to have a checklist to go through before a tenant moves in to make sure that everything is working and clean. Other than that, the location is good. Visually the aesthetics of the buildings are okay. There is plenty of parking. I like that there are many trees around and I can go for long walks in the neighborhood. I like that they plant flowers at different locations there. The price is expensive but bearable.

to whom it may concern all your maintaince workers ar very good @ what they do. they come in a…read moretimley manner resolve the problem.Robert is great & all trhe rest of your maintance people are great also. also the office staff are very helpful & appriceative to us thank you for everything you for us. Thank you . The Bakers @4112

I've lived at the Heights going on five years now, there are issues however I don't believe those…read moreissue fall only on management, the office, maintenance, I am disgusted with the laziness of the residents of throwing garbage outside of the dumpster, creating the infestation of rodents, the ignorance of not taking proper care of your animals poop when you are the one who brought them out, or distruction of property, disrespect from residents children, or how about the fact that someone torched the gym that was just built last year. residents should care more and respect more the area they live in. I feel if the heights put cameras up, a lot of these issues would be resolved a lot quicker. I've had a lot of luck with the maintenance team specifically Marty everytime I need something done he is there to fix it day or night, The Heights couldn't ask for better Manager on their team. 5 Marty.

It will be 5 years next month and I can't say how sad I am to see this once comfortable and safe…read morecommunity become what it is today . The Heights is an absolutely huge complex and from what I hear it has been around for a long time and has gone through several transitions The newest and current property management is Bridge Property Management.. I honestly feel they are doing the best they can do it is in fact the residents who create an undesirable community.The maintenance team is always on the ball they handle any issue big or small usually in the same day and if it can't be done we at least get an email to fill us in . The folks at the leasing office are great always responsive and polite Special shout out to Ruperto De La Cruz-Cicero .. Ruperto is an amazing young man who handles each and every concern with professionalism and grace the community is lucky to have him

Pros: Neighborhood, Holden, school system, safe area, nice landscaping and Catherine, the leasing…read morespecialist. Cons: Weak management, dated apartments, trash compactor breaks often, animal waste everywhere. Halstead has potential to be "great " however, the apartments are dated. Cabinets in kitchen and bathrooms faded, scratches, never touched up or aligned since when it first opened up as the Reserve. Porches have lots of storage/trash even though it's prohibited. Most apartments still have the original rugs! The rugs are sparse and dirty. The replacement rugs are cheap and show wear within a year. There is paint splashes everywhere the counter, cabinets, floor and rug from when the painters come in after a tenant leaves. If you happen to bump into the wall, your clothes will also be covered in paint from the numerous coats on them over the years. You can't have your own ceiling fan they make you rent one from them for $15 a month which is totally insane. These are these fans are antiquated. In terms of management, The manager, Malik, is weak. He doesn't seem to enforce policies mentioned in the lease. He appears "unphased" by anything so you feel as though he doesn't care. For instance, during a snowstorm an email goes out when you need to move your car by and the time they're going to plow. What happens is many don't move their car and the plowing is difficult for the company. This leaves piles of snow in spaces that should be used for parking. If you're going to put out a memo that your car will be towed then tow the car after the first instance, people will move their cars then!! Catherine the leasing specialist, however, is friendly and so pleasant to work with. Unfortunately, tenants and anyone who walks through the property does not pick up pet waste. There was poop everywhere even right next to the place where you deposit the waste. The poop situation is concerning there. The hall rugs need replacing, the doors need repainting where you come in and go out of the building. Halstead lacks upkeep inside and within the building itself. The screens are thread bare. I heard that if a dishwasher, washing machine needs replacing that they pull one form storage. The management company refuses to buy any new appliances!! Don't be fooled by the "outside". If they took some money and fixed up the inside of the apartments to look as nice as the outside it might be worth the price of the rent. They do the bare minimum, actually not even the bare minimum when new tenants are coming in. The management team didn't even do a walkthrough before I moved in. I would suggest that the management team go and walk the grounds regularly. Take note at who's got junk and trash on their porches. Walk through empty units and have a maintenance department or an outside company come in and redo the cabinets the floors, the rugs, make it look nice for what they're charging. They raise the rent each year by at least $100 yet, nothing has changed in the unit. The price should actually be less for the lack of any maintenance other than what the tenant does. Lots of pot smoking going on in the parking lot and on the grounds for a non-smoking complex. There are lots of brand new complexes going up in the area to compete. For a one bedroom starting around $2400 and nothing included, unless you're set on living in Holden, you should keep shopping.

I had one of the best experiences living at The Reserve on Salisbury. This was my first big move…read morein my life and career coming from Alabama. From the moment I called and spoke to Kate, I knew this would be, at the very least, an interaction I would not likely forget. She was beyond professional, patient and answered every question I had including, "Where's the nearest hospital to the complex?" - a question I've since learned isn't often asked. Upon viewing the complex and meeting the staff, I instantly felt at home. I didn't just need a place to live, I wanted this place to call home. I lived in a one bedroom, one bath for the first year, but quickly outgrew it. I was able to easily move into a two bedroom, two bath on site and had no intentions on moving anytime soon. As luck would have it, I got a promotion to the Big Apple, and had to leave my beautiful apartment behind. If you're looking for an attentive staff, look no further than The Reserve on Salisbury. Krissy, the Property Manager, Kate, the leasing agent, and Dave and Shaun from maintenance are truly some of the best people I've had the pleasure of experiencing while living in an apartment community. I couldn't have asked for better people to know on site. They would always greet me, helped me if I needed anything and were always communicative. I find that so important in a community. The surrounding areas are quiet with plenty of areas to walk around, the grounds are kept beautifully, the neighbors I've encountered are kind... Take a look at this property. You won't regret it! I do not share the same experience as the other poster on here. I hate that they did not have the experience I did because this place and these people are truly wonderful. :) - Mathieu.