Have done work with this company for 20+ years. Always awesome, accomodating, and of high value…read more Owned 2 different businesses and run my work past them for a long time. Grateful and pleased. pam Brain Training of New England Deaf/Blind Project of Latin America

From the owner: Digital color, banners, posters, brochures, stationary, rack cards, business forms, photocopying,…read moreinvitations, note cards, menus

Jon and Sue are an amazing team. We had some priceless art from our parents and they helped us…read morereproduce these images so we have them for generations to come. They have all the technology and expertise to capture any picture and create a framed masterpiece for customers. Check them out! Thank you so much, the Lane's of Essex

Professional and personalized service with great attention to detail. The job was finished in a…read moretimely manner.

I reached out to Heather to help me with my 4-year-old's Valentines this year, and she was so kind,…read morequick, and helpful. I'm glad to support a woman-owned business in town, and I'll definitely be sending more business her way in the future. Thanks, Kim Smith

A print shop owned and operated by a local artist, with delivery and great customer service? Yes,…read moreplease!

My son is in the United States Coast Guard and was stationed here in Portsmouth for his first duty…read morestation in January 2020. He has needed to ship several things home to California in the past year. We have also needed to ship things home while there visiting. Nothing but kindness and attention to detail here. They go above and beyond. A+ 100% all the way. Thank you for all the help with our precious items.

I went to FedEx to get a small memorial card printed for a funeral, which is just two days from…read morenow. Jeff was so helpful in getting the cards printed. I was nervous that we wouldn't have the cards in time for the funeral but Jeff emailed me a proof within about an hour of receiving the initial design. We decided to go back to FedEx to look at the proof in-person and it was perfect. He offered to print them on the spot so we wouldn't have to come back tomorrow. It's been a stressful week of planning and Jeff made this so easy for us.

I dropped off a booklet on November 5th that I wanted copied and spiral bound. When I discussed the…read moreproject with staff, I clearly defined my time frame and was assured it would be done. This was to be part of a Christmas gift for a special aunt who lives out of state. I explained, in detail, that I would need to ship this gift prior to my own travel for the holidays. 3 weeks went by with no update, so I stopped in to inquire about progress, as I was in the area. I was told they hadn't even started it yet and asked what would be the "latest date" I would accept for completion. I mean, I thought 3 weeks was long. Regardless, we agreed that December 13th would be the latest that I could still get this to my aunt in time for Christmas. I watched her write the date on the order. She said, "It will probably be earlier" and assured me it would be done. On December 10th, I stopped in to pick up an order from EverPresent (a service they host) and again inquired about the progress of my order. The manager with whom I interacted was surprisingly rude and told me they were "prioritizing orders for Christmas." I explained that I had dropped off the order at the beginning of November and that my order was a Christmas gift. Instead of any apologies for the delay, or common courtesy, she's rooted around on the counter, found my order and said, "It's been scanned." When I asked when I could expect it to be completed she said she wasn't the one working on it and then flipped it up and said, "Do you want it back?" Honestly shocked by her behavior, I left and awaited the deadline. Instead of a call or any update, I received an email on December 17th stating that the project "was finally done." SIX WEEKS. I didn't see this email until after 5pm on Friday. They doubled the price of what was discussed. They're closed on the weekends and I was traveling on Sunday for Christmas. Needless to say, my aunt didn't get her gift. When I picked up my order I was told that they "had orders they had to fill for the government" that took priority and that "the printer went down on the day they went to print my order." I don't know how this place stays in business. Horrible experience. Unacceptable.

I worked with Southport for a couple weeks to print a black-and-white image They charged me $40 for…read morefile prep, and printed it in color instead of black-and-white, which made it blurry and a shades of lavender and then told me it was my fault, because the quality of the image was so poor I later went to another printing facility, who charged me far less for a much better quality product to my specifications using the same image.

Elite Printing group has been awesome to work with! Their communication and customer service is…read morespot on, I could not believe how quick they got back to me. I now get a better product, with a better price faster than I was getting before using them. Any small to medium to large business must give them a try.

I was referred to elite Elite Printing Group by one of our major mortgage lenders here in Virginia…read more I needed some business cards and one in the same style. Drew work quickly to provide me four different proofs, which all were outstanding. Within 24 hours we had developed exactly what I needed. The prices were phenomenal and included free shipping. I'd highly recommend elite printing for any or all your print needs.

Wandering around Portsmouth after lunch, my friend and I wandered into this store because she loves…read moreall things print-related. Me, not so much unless I'm in need of something, but I tagged along. So glad I did! This is a cute little store with lots of things to catch the eye. Not just the obvious--print services, cards, stationery, etc.--but also things like recyclable bags and other gifty items. I walked out of there with a small size (there was a large variety of bags for different uses) Baggu reclyclable bag I can fold up and pop into my purse for use when I need it. Handy for carrying leftovers from restaurants, quick trips to CVS/Walgreens or other places where you just want a couple of things. In fact it would have been handy for my trip to Gus & Ruby! Next time......

If Gus & Ruby Letterpress' high-quality products could be paired with high-quality customer…read moreservice, they would be great. Unfortunately, their poor customer service makes working with Gus & Ruby Letterpress frustrating and disappointing. We worked with Gus & Ruby Letterpress to create an invitation suite and day-of stationery for a formal wedding in Boston. It started out great with an initial meeting in the store. We looked through samples, felt the quality of the paper, and left with exciting ideas for the invitations. Little did we know this would be our last in person meeting, and that even reaching a live person on the phone would be extremely difficult as we moved forward. After our first meeting we submitted ideas and details for the first draft of the wedding suite. Then we waited 14 business days for a first proof. The proof was completely off the mark. The designers at Gus & Ruby Letterpress did not seem to read what we had asked for. For example, one envelope liner option contained fall-colored abstract daisies for a spring formal wedding. We tried to convey our ideas as clearly as possible but the communication channel from us, to our salesperson, to the design team, played out like a game of telephone with a tin can and a string. The message did not get through. After several weeks of revisions, we eventually arrived at a beautiful invitation suite that fit our vision. If communication had been better, we would have reached the final product a lot sooner. During this whole process we never felt like we were a priority, a valued customer, and we often felt dismissed. We continued to work with Gus & Ruby Letterpress for our day-of stationery because there was not time to search out a new stationer and because their products are high-quality. However, it was frustrating to only communicate through email. Our concerns never seemed to be acknowledged by our salesperson. No human ever answered the phone at Gus & Ruby Letterpress. Our overall experience with Gus & Ruby Letterpress fell far short of what we expected from a high-end, custom stationer. I cannot recommend them.