They went above and beyond to help me get what I wanted I'm very happy with the way they worked and…read moreeven happier with the job they completed for me

Wow.. What a horrible experience. The owner went over what I am looking to do in my home and he…read moretook notes. He then tells me he will get back to me by end of day. No word from him. I stop in 3 days later, he then says "oh yeah, this is what you want," pointing to the notes he took 3 days prior. He then says ill make a call and get back to you in a few hours. No response at all. I stop in 2 days later and he tells me hes waiting to hear back. I will definitely call you in 2 hours or so. Over the course of the next week i stop there 3 times, but the store is closed without explanation. I finally stop in when they are open and the owner tells me he is with "important clients" and he will call me in a few hours. No call. When I stopped into his store today; he verbally attacked me because I let him know about the 4x prior he said he would call within hours, but i never heard from him over the course of several weeks. "Ive been doing this for 35 years, i don't owe you a thing," is what he shouted at me. I felt threatened and realized that this guy is not only unprofessional, but unreliable, unpredictable and by far the worst salesman i have ever attempted to work with in my life. And yes, i did go in there today, on the day he verbally attacked me to discuss a possible purchase. I am happy he showed what horrible owner he was so that I did not give him my business. Trust me, you are better elsewhere for all kitchen and remodeling needs.

We recently had our kitchen countertop installed and we couldn't be happier with the results. From…read morethe initial consultation to the final installation, the entire process was smooth, professional, and well-organized. We have received so many compliments from family and friends. and extremely happy with the final result and would highly recommend to anyone looking for quality installation , fair pricing, and outstanding customer service. Thank you for a job well done!

0Excellent company to deal with. Wonderful prices and the installers were just great. Highly…read morerecommend

My advice is to avoid The Basic Basement Company…read more First, the company's 800 square foot/$9,999 advertisement is just a gimmick to get in the door. While the salesman was nice enough, the mathematical jiu jitso performed rapidly to explain why that price was impossible for my 344 square foot unfinished basement space made it clear no one gets that price. As I debated hiring them, I received numerous, urgent emails and calls saying I had to decide by a random date. I should have known better. I'm normally not taken in by these high-pressure sales tactics, but I fell for it. And I very much regret it. Second, the basement that was supposed to be done in 90-days took five months. Again, this was a 344 square foot unfinished space that required framing, electrical and drywall. They did not paint or install flooring. I was told they don't do flooring. Five. Long. Months. Third, the drywall guys left my garage door open. In their defense, I opened it for them and it was on me to close it. While this wouldn't have been a big deal under a normal situation, it was a big deal because when they left (never letting me know as I was working in my home office in the front of the house) they also left the door between my family room and garage wide open. When I got off a call to check on them, my 7-month-old Golden Retriever walked out of the office with me and into the family room (not unusual) ... and then ran right out the door, down the driveway and onto the main road. It took me more than 15 minutes to find him (he's fast) and another 10 to get him back to the house. Fortunately, he was not hit by a car. I called immediately to raise a little hell about this and the next day when they returned ... no apology was offered AND they did it again! I learned my lesson, though, and crated my dog for the duration of the time The Basic Basement Co. workers were at my home. Fourth, they left my basement - both the smaller space they worked in as well as the larger 900 square foot unfinished space with storage and exercise equipment - covered in lots of drywall dust. At no point in the drywall process did they cover the door to the separate, 344-sq.-ft. space that was being worked on. Everything I own down there is covered in an inch or more of dust. I'll be cleaning up for months. Also, the room itself was left a mess. The concrete floor was covered in dust and clumps of spackle. The door and door knob (both sides!) were also covered in spackle. And the last two bags of trash from their work sat in my driveway from early December until the middle of February. They also never consulted with me when decisions needed to be made during the project - the biggest one being that they decided on their own to create four different ceiling heights in this 344 sq.ft. space. I knew there would be two levels because some duct work runs through the middle of the room. But the third as created because they said that was the only way to connect the wall to the ceiling in one corner and the forth height variation was created because a single television cable wire ran across one section. They don't touch even low-voltage wires. But they never let me know this. I could have (and ultimately did) have the wire moved by a separate contractor. Instead, they had to make a second trip a week or so later to tear out some of these various ceiling heights and make it a bit more even. There were countless other issues too minor to detail individually. But the "basic" take away is I feel I paid a little too much, it took a little too long, the ability of their workers to be thoughtful and respectful of being in my home was non-existent, and the clean-up was unacceptable for what I paid. Workers showed up in some cases dressed like they were homeless (it's construction and I don't expect suits and ties, but no uniforms and literally looking bedraggled). Honestly, there were mornings when I opened my door and I wasn't 100% comfortable letting them in. I have a family to think about. They also snuck out like cats without a word and clearly weren't concerned with making sure the pieces of the project they were responsible for aligned with what I wanted or asked for. What I will say is the drywall work itself was decent (there were issues there, but nothing extreme in terms of quality) and the look of the space is good. But another contractor could have done it in less than one fifth the time and probably for a little less money. Also, I want to compliment Gail in their office. She was a genuinely respectful, responsive and helpful person to work with. I think she does the best she can with a pretty challenging organization whose workers made plain they are underpaid, overworked and not happy to be in my home or anyone else's. Stay away from Basic Basement.

I should have known. I had a bad sales experience which was replaced by a different sales person…read moreafter the owner got involved who was great. The experience lead me to move ahead with the project. The Sheetrock day laborers they sent did a poor job. The framing people did a poor job and failed inspection. Job was riddled with complaints and issues. Completed job I'm left with nail pops in the Sheetrock, a door that doesn't close due to alignment, tons of access ports along the walls and ceiling due to left behind electric. Unreimbursed damage from their contractors. Hi-hat lighting that isn't flush with the ceiling. Electric also failed inspection. Cookie cutter jobs with little to no customization once work starts and you see opportunities for change. The owner steps in for disputes and is horrible to deal with. Go elsewhere.

Wow. Great guys. Such a positive attitude. I needed a fireplace grate and he found one in his…read moreused grate pIke. Not trying to up sell but just taking care of what I need. When the chimney needs work I am calling these guys. Excellent!

We had a difficult situation with a buyer for our house who wanted a complete, overpriced, overhaul…read moreof our fireplaces. I sought the help of Mitch to ask if there was a more reasonable estimate. He was reassuring, pleasant, and provided an immediate assessment at the house. His honesty and feedback was much appreciated. We were very thankful for his help in negotiating this issue. We would recommend his business over any other fireplace store in the area.

The lady at the gate checking me in was great very pleased. Angel and the yard crew loaded me fast…read more Angel also explained when I asked him about the rules and routine was very good at giving me the instructions and rules. As for the waiting time over 2 hours. Other than that, the yard employees were great, Angel the yard manager excellent, and the lady in the booth at the yard also good.

Went to MSI after my kitchen cabinet vendor referred me to. We went to look out for kitchen…read morebacksplash . They had good range of colors and patterns . Looked a good showroom from inside . Service could really help. We were there for many minutes but didn't get any help. Many employees were walking around but no one asked us for any help. We were then told , we cannot order stuff and only the contractor can order , which is fine . What we ordered was not what we got . They messed up the order and gave a different product when we picked it up. I heard there are no returns but exchanges . Wierd policies . 3 stars . Hope they better the service and customer engagement !

Quite often people complain to businesses when the don't get the service they expected, but not…read moreoften enough do businesses receive good feedback when businesses have employees that exceed our expectations and make us keep coming back as customers. Joey Hendershot helped my family in such a big way. My mom is 77 and needed to have her porch repaired immediately. All I can say is THANK GOD for Hamilton Building Supply and Hamilton Building Supply should join me in THANKING GOD for Joey Hendershot. It is employees such as Joey that are so courteous, knowledgeable, helpful and professional, that keep customers coming back. For me to be posting this message all the way from California should let you know how grateful I am about the service Joey provided for my New Jersey family members. Thanks Again

They do not stand behind their product. They charge $175.00 for a repair estimate then never come…read moreback. Several calls to them and no response. I have integrity doors which I paid $11,000 for and the hardware is total junk. Keeps breaking can't lock the door anymore. I will never purchase anything from them again. Very disappointed!!!

Got a quote for sealcoating my driveway and agreed to the price and scheduled a date and they never…read moreshowed up. I called again and scheduled another date and again they never showed or called.

They only take cash but wouldn't come out and tell me that. He lied and said I could pay by a…read morecheck. I should have read the reviews here first. After I asked to be placed on their schedule for seal coating and they took my address, they ghosted me. Waste of time.

Don't not use. They attempted to add a "lockout" to a garage we had which didn't have access to…read morethe house. They were more concerned with attempting to up-charge me then helping. Canceled them and solved the problem myself in 5 minutes. It only cost me $7.81 to grab a lock from Home Depot rather than dealing with these crooks.

Spoke to several places before contacting BK Locksmith. It was refreshing to have the owner, Bob…read morereturn my call. I was looking to have a commercial push bar replaced. His quote was very fair and I told him to order it and let me know when he's ready to install. He picked up the replacement bar the next day and the install was smooth. He was early to appointment and very professional, neat and extremely knowledgeable. He answered all of my questions and I will be using BK Locksmith for all my needs. I would highly recommend!