We've got a mixed review for Graham's Flooring and Design:…read more We wanted to get a couple different bids on materials and labor for replacing the slick vinyl floor at our new home in Loveland, Colorado. In addition to Peak flooring and Lumber Liquidators, Graham's is right here in town, as well. Lumber Liquidators has a bad reputation in both California and at this Loveland Colorado store, so they were eliminated from our list. Graham's was a tough one because we kept showing up at their door on days when they were closed for special events. While waiting for Graham's to have people in attendance we went to Peak Flooring and brought a big sample piece from the flooring we had left behind in California. Kristy spent a long time showing us various sample pieces and even encouraged us to take the samples home to see how they looked in our environment. Then an estimator came by and took measurements and then we finally found time to get to Graham's to get a competing offer. We brought our sample from California and showed it to the woman minding the store. The woman said she just worked the front office, but she had a phenomenal eye for the products and the color of our sample from California. She said she had just the right thing and went to the warehouse while we browsed the samples in their showroom. When the woman came back (sorry, I can't remember her name) she showed us a sample that she said was a new line that the salesmen hadn't had time to build the display for. It wasn't the same as the sample we had brought in, but it was a lot closer than anything in the offerings from Peak flooring and, although I would have preferred engineered hardwood, the vinyl hybrid was still better looking than the samples in our home and had a better warranty and durability specifications. We were sold! We scheduled a visit from their estimator and we were happy we were persistent about visiting Grahams -- third time's a charm! Kim showed up and took measurements around the house while chatting with us about Loveland and Colorado and how it's different from California. She promised to get us great pricing on the flooring and labor and left us feeling pretty good about our choices for the flooring and installation company. We ironed out installation dates and materials costs via email and Kim was able to get us great pricing even though the Colorado warehouse was out of stock for the new line of flooring planks. It was a bit strange when the two installers (Rocky and Israel) and the foreman (Eddie) showed up bright and early on installation day. Kim didn't show up with them because she had been booked at another estimation appointment down in Denver and, for some reason, they weren't willing to start without her. When she showed up 90 minutes later, the installation team discussed a few things with her and she told me she had forgotten to check for the need for underlayment in the bedrooms where the carpets were going to be replaced by flooring. She quoted a decent price for the additional material but, with the installers ready to go and materials already on site, I really didn't have much of a choice but to agree and proceed. Needless to say, that was a bit uncomfortable. With that, Rocky and Israel set about removing carpet while Eddy disappeared for a few hours, returning later with the particle board to be used as underlayment. Kim also disappeared, but we hadn't expected her to get involved in the labor anyway. The job took longer than expected, particularly with the extra requirement to cut and lay out the particle board. We also discovered some scratched boards mid-way through the installation efforts, and replacing those boards required removal of several adjoining planks. We were glad they did it, though, because we knew we wouldn't be able to 'un-see' those scratches if the problem wasn't corrected. After that, Israel continued installing our flooring while Rocky disappeared -- apparently he got a call and was diverted to a house in a nearby neighborhood where he started the demolition process for their flooring job. The job had been scheduled for three days with the hopes of completing it in two; the guys came back for a fourth day to finalize the installation and add the finishing touches -- putting the baseboards back on and adding a special nose-board at the top of the stairs. All in all, the guys did a great job and we are just ecstatic about the results. We do feel the job could have been completed in 2.5 to 3 days if everyone had showed up on time and stayed on-site to contribute, but the delays didn't cost us any extra so we're really only complaining about the extra time that we had to endure the reverberating noise of hammers pounding throughout the house. It seems like Graham's Flooring is so popular that they're a little over-booked, but we love the flooring and the results!

Great experience start to finish! Regina helped me choose the perfect kind of carpet for my…read morebasement after listening to my needs and design ideas. She never rushed me and even ordered some samples to be sent so I could try them out in different lighting and traffic patterns. We got updates from her immediately when we made our decisions and when it was on backorder, she was apologetic and still prompt. She made sure we fully understood what the installation process would look like before, during, and after. The installers were very professional and respectful of our space and walked us through each room when they were finished to make sure we were satisfied with the work. Regina just followed up with me to make sure everything was perfect. Graham's has great word-of-mouth so I'm glad I checked them out even though we're all the way in North Denver- there was a very small trip fee to come from Loveland that was absolutely worth it for such a great experience!

I solicited three quotes to tear out carpet, engineered wood and tile flooring and replace it with…read moreluxury vinyl plank. Shawn's price quote was in the middle but he convinced us they would be best to do our job. They had the material we selected and installed in less than two weeks. I can't express how great Preston, Peak's installer, was in doing this in under two days. He had to move furniture, kitchen appliances, tear up tile and he did it all cleaning as he went, leaving our house spotless and the results beautiful. I highly recommend Peak Flooring as professionals with very competitive pricing.

They did a great job installing carpet on the stairs in my house. Fast, efficient and the stairs…read morelook wonderful. Affordable for such a small job.

I was told Andy would be on site to supervise my tile installation. He never showed up so I reached…read moreout to him to come and see the finished work because I had concerns. Apparently it was not a priority to him because I never heard back from him. The day and a half job was squeezed into one day and was clearly rushed. Very disappointing.

Our floors were absolutely awful and all scratched up over the years. We hired JT Flooring and they…read moresanded everything down put in a filler and stained it in the span of 3 days!!!! The guy working on our floors was so nice and did the job perfectly! it was so worth the price! i highly recommend!

Ben does excellent work! Our oak hardwood floors had turned orange over time and needed to be…read morerefinished. Ben quoted a reasonable price to do the job. He performed the work while we took a vacation. We came home to beautiful light oak flooring. Ben used a water based coating that won't yellow. We couldn't be happier!

JBC Flooring refinished my oak floors last year and Ben did a great job making them look new again…read more They are oak and had yellowed so much since they were installed 37 years ago! He used weather oak stain and they look so good. I have referred Ben to many friends and will contin to refer him.

Just had Steamway come and do my duct cleaning. The guys were professional and clean and had nice…read morepersonalities to boot. Amazing the things that came out of my ductwork. Feel so good to have that chore done. I highly recommend.

Very dissatisfied. The tile they put in in our kitchen a little over 4 years ago are coming up. 2…read morehave broken. Several move/lift up when stepped on. The grout between the tiles is lifting up in areas. Only a matter of time before more break. The tile was expensive porcelain tile. Steamway had laid out large wooden panels covering the floor in the kitchen, before the tile was laid down.

I recently had some flood damage and had carpet and tile replaced ! Carol was awesome at helping…read morepick out the right colors and style of both. Installation was spot on and well done with everything done when said it was going to be ! Craig R

We used this business to order tile, carpet, and LVP for our lower level finishing. We needed to…read moreorder additional tile for the bathroom shower. They placed an order but when the time arrived it was not a match even though they had the original order information. They refused to credit this incorrect order. I would never recommend this business!

I owned a business for 30+ years and I strived to make customer satisfaction my number one goal for…read moresuccess. Unfortunately I did not get that here. In fact misquoted quotes were given, inaccurate measurements were taken and forgotten necessary supplies were not included. I cannot give this business anything but one star. Fortunately I have other business choices. I recommend you shop around for a better qualified store to do your business

Lydia and her team are absolutely wonderful to work with. They provided excellent advice and…read moresuggestions. We didn't realize it would be such a challenge for us to review and narrow down our options. But they walked us through every step and were patient throughout our deliberations. Their installer - Tim - is a master craftsman and his work was impeccable. So happy with the process and result! Highly recommend.

We recently remodeled a bathroom in our house and BC Granite helped us pick out a countertop that…read morewe love! Tammy helped us pick out the slab from their remnant selection, and AJ helped measure and perform the install - without any adjustments necessary. Their team at their shop is courteous and helpful, and they provide a clear and competitively priced quote up front, with no hidden fees or extra charges. Top-notch work and extremely reasonable pricing - as a homeowner, you can't ask for much more. We highly recommend BC Granite!

Using BC Granite and Marble to create and install quartz countertops for my kitchen and three…read morebathroom vanities was one of the best decisions I've made. AJ took time with me to measure all the areas for a template and then created perfectly fitting Countertops with beautiful yet affordable quartz that he helped me choose based on my wants and my budget. It was beautiful and exactly as he described. The men who installed them were professional, kind and considerate, but above all they took time and used care to demolish what was there before and then install the new Countertops. Because my condo was listed for sale, I had a pretty tight deadline. AJ was able to promise AND deliver by the deadline, which no other Stone company in the area was able to offer. On top of all that, their price was fair and competitive. I like that it is a family business and everyone I dealt with was friendly and provided excellent customer service. I recommend BC Granite and Marble wholeheartedly for their product, quality of installation and integrity of the company(AJ).