Called for an appointment. Took all my info and I gave insurance info. Week before the…read moreappointment I was called back and informed they don't accept my insurance that I'll have to pay $280 out of pocket up front. Operator I spoke to very hard to understand. Strong language barrier! Thanks for making me rearrange my schedule.

Extremely surprised at the positive reviews. It's possible my experience is not the norm, but it…read morewas very stressful. Was not able to schedule a flow up. The doctor would not answer any questions. The person who helped me select frames was not polite and acted like I was stupid when I asked basic questions about pricing and my insurance. Receptionist was rude on the phone. They also took a 5 day vacation for Labor Day? Will absolutely being making the switch back to my family optometrist and make the hour long drive as it was clearly worth it. Hoping this is not a normal experience. I have never left a negative review at any doctors office before in my life. The experience was that bad.

I am a retired Er Nurse with 30 year history of advanced diabetes. No Doctor anywhere gives a more…read morethrough eye exam. His entire staff are very professional yet warm and friendly. Some other UH offices need to use their office as role model

I received an eye exam from Dr. Dowd a few weeks ago. I told him I would be ordering my glasses…read morefrom Zenni Optical because I could not afford the roughly $400 for glasses he was charging, as I am currently unemployed and searching for a job. I told him I generally have a difficult time getting the 'right' prescription after the first eye exam and always end up having to go back to get my prescription adjusted. This means 'I end up having to pay for glasses twice, so that is why I am going to someone good this time.' He warned me not to let someone else make the glasses because they are not quality manufacturers. He gave me a prescription for bifocals which he recommended, but also gave me the option of a single vision prescription and said I could get away with a single vision prescription for probably another year or so. Before I left his office, once he had already had my single vision prescription on his computer screen, he said 'I am going to tweak this a little' and went in and changed my single vision prescription. I ordered my glasses from Zenni Optical and found the prescription was not quite right. This is generally my experience: I get an initial prescription, have Zenni make them, they come back a little off, I go back to the doctor to get a re-check, I get a different prescription, I re-send that new prescription, and the second prescription is usually right on. Most eye exams cost somewhere between $50-$100; I paid $150 for Dr. Doud because I was under the impression that he was better than the corporate chains. When I went in for my re-check he initially thought I just needed my glasses adjusted. I told him I needed my eyes re-checked and he said 'Oh, okay, in here,' directing me to his examination room. He asked me what the problem was and I told him that my eyes feel a little stressed with the glasses and one eye just didn't feel quite right, so I need my prescription adjusted so I can have Zenni make me another pair. At that, he said "Well that's your problem right there, you didn't get your glasses from me. You are on your own.Immediately, he was noticeably angry and abrasive. I kept my composure and I said, 'well can you re-check my eyes' as I always have a hard time telling which slide is better as he flips through the slides and asks '1 or 2 etc.' He said "You did not buy your glasses here, so no." I said "but the prescription might not be right.' he responded, 'I stand by my prescription.' I said "Well, can you at least give me the initial prescription you gave me before you tweaked it before I left so I can try that prescription?;' he didn't remember tweaking my glasses. I keenly remembered him going back into his computer and adjusting my prescription right before I left and expressed that to him. He still didn't remember and tried to fight me on it a little, telling me it must be the progressive lenses that was the initial prescription I was thinking of and that the tweaked prescription was the single vision prescription. I told him no, that he had both prescriptions already listed on his computer, one for the progressive and one for the single vision, and then went in and adjusted the single vision. He couldn't remember doing that so I asked him to check if he still had the initial single vision prescription listed. He checked and did not have it and told me there was nothing he could do. Again, I asked him if he could re-check my eyes to see if the prescription is the same. He told me 'No, I don't make any money off of you because you don't buy your glasses here.' 'I'm sick of people coming in here and getting a prescription and then thinking the can just go on the internet and get glasses.' Right off the bat he was quite abrasive with me, but he was getting quite mad at this point. I said I told him I paid quite a bit ($150) for the eye exam and it is generally understood that a patient can come back and get their eyes rechecked if they think their prescription need to be adjusted.' He told me, "Well you didn't buy glasses here.' I don't make any money off the eye exam, that just covers my administrative costs.' "This is a cut throat business and I am having an increasingly hard time staying in business.' He went on and ranted about that for a bit. I told him 'Doctor, I have been completely polite and tried to talk to you and you are just getting all mad and being nasty to me, its not right.' He said, 'Well, I am sorry if I offended you...'; and went on to complain some more about people buying glasses online and how that is hurting his money.' Throughout this whole time he was quite nasty with me and I kept speaking calmly to him. I said, well I won't be coming back here, Dr. Dowd. He responded by saying, "I don't want you to come back here, I don't make any money off you.' This is almost exactly the way the conversation took place. I really make an effort in my everyday life not to raise my voice or get nasty with people, its just a spiritual conviction of mine.

I've been a patient of Dr. Zanoudakis for something like 8 or 10 years now. I am more than…read moresatisfied with his practice. He and the rest of the staff are professionals who treat me with courtesy and respect. I will continue to trust my optical needs to Dr. Z!

Most knowledgable and caring doctors and staff. I wouldn't trust my eyes to anyone else!read more

Eye exam. Appointment on time. Wonderful people and Dr. I'm staying with them for long time…read more Thank u Albert

For years, I have been a customer of Distinctive Eyewear and chose their services over any other…read moreeye specialist due to their high standards for eye care as well as their customer care. The staff at Distinctive are professional, efficient and provide helpful information as well as educational information with each visit. In the past, I have visited both Dr. Mentessi and Dr. Orehek and both take time to explain each part of the exam process and share results carefully, always with time for any questions that I might have. I love the selection of frames and the team at Distinctive Eyewear lets me know that I am important, as they walk me through the entire process from my exam to choosing frames, lenses and adjustments at time of pick-up. Each time I visit Distinctive, I leave knowing that my eye care is in excellent hands. I am thrilled to have them in our community!

The staff, Dr. Z And Dr Soto are kind and helpful. And I love the new interior remodel.read more

I have been coming to this practice since 1988, before it was in this current location and well…read morebefore the current staff. Yesterday my husband and I had appointments with Dr. Zivkovic for the first time. She was very thorough, friendly and welcoming. It was a pleasant experience. The entire staff is very efficient and friendly. We highly recommend this practice.

This is a great place for specialized vision therapy in my case after two TBIs in 5 months. Dr…read moreAngelina Cerny is world class, compassionate but direct. She tells you what you need to hear not what you want to hear. She picked up the pieces after UH missed a severe vision deficit after TBI#1. She and her team of therapists also stepped in when I was not getting appropriate vision therapy at CCF. I highly recommend Dr Cerny and all the therapists. I also saw the work they do with kids while I was there, and they were patient and encouraging. This is the place to go for Vision Therapy in Cleveland area

Most thorough eye exam I've ever had. The optometrist was fantastic. I felt like she truly cared…read moreabout the issues I've been having. She informed me of why it was happening, and for the first time in years, I am super happy with the lenses I received.

if you can get the eye dr. to call you back that would be a plus, the front desk knew I had been…read morecalling for awhile. I would not recommend them at all for customer care. Even a one rating is too good.

I have to say I was amazed and I am so happy! Best eye exam I've ever had. What a difference from…read moreWalMart, Sam's Club and Costco. Very thorough. I wear contacts for distance. Because of what this Doctor did for me I never have to wear reading glasses again. I can see long distance and up close again without reading glasses. Stop waisting your time at big box stores. I highly recommend!

This place sucks the doctor disappears for long periods of time making us wait for him and then he…read moreis so pushy with his sales pitch. I just wanted contacts and I didn't think he was going to let me leave without buying glasses too.