Was a faithful customer to this office for about 4 years. I would always purchase my contacts and…read moreglasses from them. Then on my latest pair of glasses I bought around 2015, I gave them my insurance info paid what they said I owed, and was on my way. I called them 2 years later to set up my exam for more contacts and glasses, they called me back saying, they would not take me back in, unless I paid an old balance of over $200 from apparently 2015 where something didn't go through with insurance. And they said they "lost my paperwork and forgot to call me back". And they would not take me back in unless I paid the total amount from over 2 years ago. (Which in those 2 years I never received any bill over this) And when I told them how disappointed I was with their lack of organization, the receptionist quickly said, "We will forget your balance, you find new eye doctor now". And she hung up on me. 4 months later I get a bill from collections..... Wouldn't recommend these guys to my worst enemy.

I will never return to this place. I had Dr. Schartman and he was less than helpful. I wanted to…read moreknow about the drug he would be using to inject into my eye. He dismissively said that he did not have the time to talk me into the shot. Then he said get the shot or go blind. He then stormed out of the room. One of their supervisors came into the room and allowed me to question her. He then came back in to give me the shot. Again very dismissive. I saw him for maybe 5 minutes total. I ended up in the emergency room with a BP of 259/159. It took more than 6 hours to get it back to a reasonable reading. The fact that this is one of the side effects of this drug I had to look up on my own.

I never worry about my visits here because everybody treats me like family when I'm there! All the…read moreworkers are so sweet and have a sense of humor which makes visits more bearable. Highly recommend this place!

Extremely surprised at the positive reviews. It's possible my experience is not the norm, but it…read morewas very stressful. Was not able to schedule a flow up. The doctor would not answer any questions. The person who helped me select frames was not polite and acted like I was stupid when I asked basic questions about pricing and my insurance. Receptionist was rude on the phone. They also took a 5 day vacation for Labor Day? Will absolutely being making the switch back to my family optometrist and make the hour long drive as it was clearly worth it. Hoping this is not a normal experience. I have never left a negative review at any doctors office before in my life. The experience was that bad.

While I really do like Dr. Dowd and his staff at the office, the care I receive from the doctor as…read morewell as the convenience of location, I can only give 2 stars. After eye exams are complete, you are required to make payment before you leave. I questioned why it would not go through my insurance, and was told I only have a co-pay. Flash forward two weeks later, I received my insurance claim showing what they covered and how much I owe out of pocket. A difference of $105!!! Huge difference!! I call the office to question that and was referred to another number for billing questions. I was told they had not yet received the payment from my insurance and I could call back in a week or so if I didn't get my reimbursement. A second call to billing 3 weeks later, I was told they have not received the insurance payment and to call back in August (a month and a half down the road, my insurance sent them a check 5/26). I questioned why the office made me pay all upfront without sending to insurance and was told that some office staff don't know how to collect. So easy to take the money from the rip, yet a long and winded process to get my money back! My advice is if you want a good eye doctor, go see Dr. Dowd but DO NOT pay all upfront or you'll be in hounding them for a refund.

Can't say enough good things about the customer service. The ladies at the desk were extremely…read moreflexible in scheduling my Daughter. In fact she was late for appointment due to a flash flood blocking the road. These girls found a way to fit her in an hour later than her original appointment. Great Job! Thank you

From the owner: Greater Cleveland Eye Associates - SouthLand is the local eye doctor to see for all of your eye…read morecare needs in Middleburg Hts., OH. As your local Middleburg Hts. optometrist, Greater Cleveland Eye Associates - SouthLand can help diagnose, treat, and detect subtle changes in your eyes year over year. Come visit our offices at 6801 Pearl Rd Middleburg Hts., OH 44130 and let us help you see and look your best. Our doctors are here to provide the professional eye care near you. Call today to schedule an appointment for your annual eye exam.