Was a faithful customer to this office for about 4 years. I would always purchase my contacts and…read moreglasses from them. Then on my latest pair of glasses I bought around 2015, I gave them my insurance info paid what they said I owed, and was on my way. I called them 2 years later to set up my exam for more contacts and glasses, they called me back saying, they would not take me back in, unless I paid an old balance of over $200 from apparently 2015 where something didn't go through with insurance. And they said they "lost my paperwork and forgot to call me back". And they would not take me back in unless I paid the total amount from over 2 years ago. (Which in those 2 years I never received any bill over this) And when I told them how disappointed I was with their lack of organization, the receptionist quickly said, "We will forget your balance, you find new eye doctor now". And she hung up on me. 4 months later I get a bill from collections..... Wouldn't recommend these guys to my worst enemy.

I will never return to this place. I had Dr. Schartman and he was less than helpful. I wanted to…read moreknow about the drug he would be using to inject into my eye. He dismissively said that he did not have the time to talk me into the shot. Then he said get the shot or go blind. He then stormed out of the room. One of their supervisors came into the room and allowed me to question her. He then came back in to give me the shot. Again very dismissive. I saw him for maybe 5 minutes total. I ended up in the emergency room with a BP of 259/159. It took more than 6 hours to get it back to a reasonable reading. The fact that this is one of the side effects of this drug I had to look up on my own.

I never worry about my visits here because everybody treats me like family when I'm there! All the…read moreworkers are so sweet and have a sense of humor which makes visits more bearable. Highly recommend this place!

Very professional and courteous service. I've been a client for many years and intend to remain so…read morefor many years to come.

Called for an appointment. Took all my info and I gave insurance info. Week before the…read moreappointment I was called back and informed they don't accept my insurance that I'll have to pay $280 out of pocket up front. Operator I spoke to very hard to understand. Strong language barrier! Thanks for making me rearrange my schedule.

Can't say enough good things about the customer service. The ladies at the desk were extremely…read moreflexible in scheduling my Daughter. In fact she was late for appointment due to a flash flood blocking the road. These girls found a way to fit her in an hour later than her original appointment. Great Job! Thank you

while I'm sure the drs are very good this review was for what I can assume was one of the three…read morelittle pigs at the front Dec of Cleveland eye associate. She has an attitude from the second I walked in. Tve blonde was nice but the curly haired pig with glasses was not