Horrible staff to deal with, changes surgery dates and scheduling personel gets very rude when you…read morehave issues with dates being chnaged, stay away!

In the past, I've had great experiences with Dr. Eby, a brilliant and skilled opthalmologist…read more However, during my last two visits I have been very unsatisfied with the person doing the eye exams for her. The entire process felt rushed, and rote. The assistant seemed bored and only half present, which makes me wonder how thorough and accurate she was. I also felt a bit rushed when I asked about a laser procedure that would help improve my vision after having had cataract surgery on my right eye last year. I left not really understanding much of anything, and questioning what I need or don't need. I should've asked more questions, but, again, I felt rushed. I do give 5 stars to whoever took the photos of my eyes prior to the exam. She was bright, kind, and more than happy to explain things. When there are such large numbers of patients being seen on a daily basis, maybe it's inevitable that we begin to feel like moving parts on a conveyor belt of an assembly line. It might be time to look for a smaller practice.

VERY difficult to get an appt within a reasonable time frame. My wife informed staff there of her…read morework schedule the first contact with them. They cancelled the appt via letter that we got two days before the appt and rescheduled to a day my wife had informed them was a day she worked. They said they called but could not leave a message on our phone ("the phone just rang and rang"). They did not attempt to call again. When my wife was reasonably upset about this and their inability to accomodate her schedule until July (we had hoped to have her surgery done before a long-awaited trip with our grandaughter who we haven't seen in over a year due to COVID) the woman became haughty, officious, passive aggressively rude. We then got a message that they would not see my wife at all because my wife "would not like us". This made us reasonably angry and when I called there was no resolution and the woman was completely unable to deal effectively with people who are reasonably upset about such things. There was a snarky quality about her refusal to reschedule at all, and a refusal to let me talk to whoever supervises her, knowing that they are only one of less than a handful of offices that do this procedure in a huge region. I also don't understand how a very highly paid professional can take a Friday off at the last minute when he or she has a day fully scheduled unless it was a personal emergency. In my profession that was never tolerated. There was no indication that this was an emergency situation. I can practically hear the office staff's snarky and deriding comments about this review...

We have gone here for many years and been seen by Dr. Hanley and Dr. Hummel. We have always been…read moretreated well and the staff is respectful and very friendly, always ready to help. I would recommend them to family and friends.

Dr. Potthoff is an excellent ophthalmologist and has a terrific personality too. I've recommended…read morehim to friends, who also agree!

Highly recommend Dr.Potthoff! Extremely knowledgeable, thorough and concerned. Explains things very…read morewell. Support staff all very professional, friendly and helpful. Surgery was a breeze and a total success. Even his website is great and we learned a lot reading the posted articles. So glad he was recommended to us and highly recommend to anyone needing evaluation or cataract surgery.

Dr. Thuente is wonderful, caring and extremely knowledgeable. His speciality is children and…read moreclearly I am not a child. I was referred to him several years ago by the U of M Peds head docter at that time. He saw me the same day as the referral. I did have to wait 20 minutes but it was the same day I asked for the referral and they were working me in because of the issue I had. He has continued to treat me with kindness and expertise. The staff are professional and helpful. A smile and a kind word goes a long way. Many patients are scared, anxious and therefore short tempered so consider the mood you were in and the attitude you presented. I give high ratings to this clinic and the staff. Dr. Thuente is a gifted surgeon and caring doctor.

I am impressed with Dr. Von Kulajta and her intake assistant. Both took the time to answer my…read morequestions and I didn't feel like a sheep being run through a maze. I am also very impressed with Jeremy in their optical department. likewise, he takes the time to work with me. Skip Natzmer

A lovely, clean facility, helpful staff, and great medical care. Dr. Craven has been a great…read morephysician and she has made a big difference in treating all the the new ailments that have crept up this past year!