I have been a loyal client of Legacy Family Dental since 2018. From 2018 to 2025, I have been…read moretreated by seven different dentists, none of whom owned the practice, and a countless number of hygienists. I kept returning due to their convenient location and friendly employees. However, after what's occurred this year, I do not intend to return.
In May 2020, Dr. Jordan seated a 3-tooth bridge on my upper front teeth. Since then, it's been nothing but problems: In July 2021, the bridge had to be recemented. In September 2022, it chipped. In December 2023, it was repaired again, but broke off again a few days later. Then, in February 2025, it chipped once more. And just recently, on April 2, 2025, a large portion of the bridge broke off -- so badly that it's now unrepairable.
After the February fracture, another dentist at Legacy Family Dental cemented the broken piece to an adjacent tooth. It wasn't ideal and sometimes painful, but it was better than having a visible gap. Still, that temporary fix only lasted a few weeks.
To make matters worse, I was told by the Legacy Family receptionist that my insurance wouldn't cover a replacement since it's been less than 7 years -- and that I'd need to pay around $3,300 out of pocket. For a bridge that began failing just over a year after placement, and has now completely broken within five years, that did not sit well with me.
During my second-to-last visit, Dr. Ash (another new dentist) told me the failure was a result of an "operator error." She recommended a better-quality 4-tooth bridge and offered to only charge for the additional tooth. However, a few minutes later, Dr Ash informed me that her proposal had been rejected by the owner of the practice, Dr Justin Pierson. Approximately 15 minutes later, Dr. Ash returned and said, "I don't take no for an answer," and presented me with a new estimate to repair the bridge for $3,000, which made me even more upset. That response told me the practice was backtracking and ultimately avoiding any financial responsibility, even after admitting the bridge work was performed improperly.
At my last, and likely, final visit, Dr. Pierson agreed to see me on a Saturday. During the appointment, he asked me to explain my dental history. We discussed my 2 previous implants and told me my implants should have lasted 40 years. He attributed its failure after only 10 years, along with the premature breakage of my bridge, to teeth grinding. He criticised the dentist, Dr Jordan, who performed the bridge work, and, more recently, the dentist, Dr Hirsch, who attempted to repair the bridge by suggesting that dentists recently out of school or under 10 years of experience perform the procedure differently than a more seasoned dentist, like himself. I was shocked to hear him throw the dentists he had hired under the bus.
Throughout my visit, he continued to emphasize that the issue was with me, not "operator error" as stated by Dr Ash. When I asked, "Why didn't Dr. Jordan repair the bridge after the initial issue?" He didn't know why and failed to take any responsibility for his dentist's operator error, or offer to cover any of the costs for the new bridge. Rather, he presented me with a higher estimate for $3400 to 'properly' create and install a new bridge, performed by him. As I mentioned, I had been quoted estimates of approximately $3300 initially, $3000 by Dr Ash, and $3400 by Dr Pierson.
Having been a business owner, I understand that mistakes occur, and at times, the owner needs to take responsibility for the error and do the right thing for the customer. Instead, Dr Pierson chose to brag about his abilities, throw his previous hires under the bus, and blame me, a loyal client of 7 years, for the bridge failure - a failure that should have been properly repaired after the first incident.
