I just had my cat Mocha Spayed there and it was some of the best service and care giving of so many…read moreanimals I've ever seen. It was a great experience and their prices are very good.

Dr. Simmons has taken care of three of our family dogs over the past 30 years, and I couldn't ask…read morefor a more trusted veterinarian. Both Dr. Simmons and Dr. Terry are kind, patient, and incredibly knowledgeable. They genuinely care about the animals and their well-being. They've supported me through everything from routine visits to more difficult times, always with empathy and honesty. I am very grateful for the care they've provided. Their dedication to those who cannot speak for themselves is truly admirable. Debbie was wonderful and always went the extra mile--she will always be missed.

In response to M.L. of Mississauga…read more According to your comment, you were a client of Heartland Pet hospital for around ten years? you either really liked the services that you received or ...? I have been to many vets and a few emergency clinics in my 40+ years of pet ownership and I could repeat your comments regarding a few of them (and a most chiropractors). The difference is that i moved on and found service that suited my needs. I have known the principal vet at this clinic for almost 20 years, and have seen her grow from working for other clinics to a Professor at U of G, I can ensure you that she has your pets needs first and if you had talked to her directly you likely would have resolved the issue. Ive just booked our next visit to see her with my 11 year old best friend, Good luck and may you find the vet that you need.

we have been seeing Rona for couple of years now and are very happy with her care, knowledge and…read moretime to explain everything. I am very happy that I found her when I needed help treating Giardia of my 4 month old puppy and antibiotics were not helping.

Honestly sucks to leave this review but I was so disappointed in our consultation. I was hoping…read moreRona would assess my cat, physically, visually, and ask questions about him but hardly looking at him she started pushing drugs and procedures on a relatively healthy cat. Not something I expected from a so-called 'hoslitic' vet. I ended up buying something i didnt need to buy and felt scammed by the end of it. Maybe i caught her on a bad day, obviously others have had better experiences, but i felt i wasted a lot of money, my time and traumatized my cat and a vet tech who took my cat out of the room without asking- they had to do blood tests of course- but, another part of why i went to Rona is because they were one of the few places allowing humans in the appointments. There was no way i was leaving my cat alone with a vet. I've had him since birth and he is more a child to me than an 'animal' i have to feed a couple times a day. Anyways, good luck! I hope others have a better experience, but, beware, i guess.

This is possibly the best place you can take your cat/dog. I've gone here for years and they have…read morerescued all my fur babies. Recently they treated my cat for wet FIP and my other cat for Dental and they're both living healthy and happy. Service is impeccable and the staff is very friendly and courteous. This is the one vet I find that doesn't try to upsell you on a thousand different things - they care about you and your pet. Highly recommended!!

I've lived in Brampton my whole life but moved to Toronto a few years ago. I've always struggled to…read morefind a reliable AND affordable Veterinarian no matter where I go. I have committed to the idea that reliability and affordability cannot coexist when considering Vets. I have bounced all over the city, taking my dogs to a number of Vets and then remained at the Vet at Queen and Chinguacousy for many many years until a few years ago. A family member had referred me to McQueen Animal Hospital and I have to say that I am constantly blown away at the amount of care, attention and compassion I get, from the moment I enter the clinic, visit with the Vet and then pay and leave. I would have easily paid for the same services at McQueen Animal Hospital as all of the expensive Vets in the city because of the special care my pets get at McQueen; however I am floored at how much more affordable they are over ALL other Vet clinics that I've taken my dogs to over the past 30 years. They have been extremely accommodating and the staff and Vets are all genuinely interested in seeing the best health and quality of life for my pets. They treat both my pet and me with the utmost respect and priority and once I'm done and have to pay the Vet bill, I don't feel like I've broken the bank. If you want top quality service, with an extremely friendly and caring staff and pet bills that don't put you in the poor house, then you need to check them out. I was convinced after my first visit but ever visit since then, I've been floored at how they can still continue to outdo themselves (hence my reason to share my experience with the masses!) I will NEVER go anywhere else now and despite moving to downtown Toronto, I will still make the trek back to Brampton so my fur baby can see the best of the best!!!

After 21 years and 6 cats, I have nothing but the highest praise for DDAC, its vets, and its…read moresupport staff. Everyone there has always displayed the highest degree of professionalism and competence. They've seen my feline friends through sickness and health, as well as the sadness of end-of-life. I've always been impressed with their focus on the animals, and how they continuously search for new ways to help them. They have always taken care to explain things to me and answer my questions. I've found them all to be unfailingly kind and considerate. More importantly, all of my cats have trusted them (none of them enjoyed visiting the vet, of course, but were never fearful of any of the staff). They have my highest recommendation.

First impressions make me not want to return here. I was not added onto any account for Dex's first…read moreappointment, was not asked my name or given any pleasantries. They focused way too much on my boyfriend and only engaged once I became outwardly upset. Then they added me onto my boyfriend's account with OUR dog and HIS cats because HE asked them to do so. I'm truly upset with how I was treated as a women in this clinic. If they only wanted my boyfriend to bring him into the vets, they've done a great job! Update: we had to go in to finish the booster shot and their temp vet tried to put a muzzle on my dog without my permission which was not cool or okay at all then asked if I would like to wait to make an appointment where my boyfriend could attend. I have let my boyfriend know everything which happened on the visit from the pushy attitude, condescending questions, to still having his late fathers card on file (which has been requested to be removed multiple times now) and we are not happy here anymore. Tip: have your employees greet the owner before their pet. Remember who has say in this relationship... because I am treated as an afterthought at this vet only to serve them and my dog.

Customer service was not good. They would not provide a rough estimate cost of the provided…read moreservices (e.g. basic vaccines like DHPP) over the phone. There was no follow-up. It doesn't make me think this is a good vet to go if I don't know the rough estimate of the cost.

This is my first puppy, and obviously I bombard the Vet with lots of questions during each visit. I…read morehave to say that all the staff members have been pretty patient with me, and when they made a mistake with billing, they called back to apologize and followed up with a refund. I know it's tough to operate a business during the pandemic, but this clinic has made it very safe and I really don't mind talking to someone over the phone to ensure that physical distancing measures are practiced. It has only been a few months, but I'm glad we received their services.

This animal clinic was amazing! They accommodated a late day, last minute request to see a sick dog…read morethat stopped eating and drinking. The receptionist was friendly and professional. The waiting area is large and clean. Dr. Danielle Day was very gentle, caring and knowledgeable. She was able to find a solution quickly. Your pet would be in good hands here. There's plenty of parking in a lot next to the clinic.

My dog was recently diagnosed with heart disease by Dr. Danielle Day - a devastating moment for any…read morepet owner. Unfortunately, I found the level of empathy and care from the vet to be severely lacking. I expected a basic level of compassion and communication during such a critical time. instead was told that I was rude and that she will not see my dog nor will she let any other vet at the clinic treat my dog and to take my dog and go elsewhere. So very unprofessional and uncouth was the treatment and attitude. I would not recommend Dr. Day or the clinic to anyone and god forbid if she repeats such unprofessional behavior with any other pet owner.

Amazing vet! Dr Z is the best! So caring, passionate, knowledgeable... My dog and I are both lucky…read moreto have found her. The place seems fairly well organized as well and they do try to help you get an appointment if it's something urgent

I would give this place zero stars if I could. These are the biggest crooks on the lake shore. DO…read moreNOT TAKE YOUR PET HERE! They have no clue what they are doing and will happily charge you a 98$ consultation fee for literally nothing. I brought my cat here twice for the same exact problem (blood in his urine and difficulty peeing). They were not able to effectively diagnose or treat the issue and were just happy to charge me the 98$ consulting fee each time. The place is a total rip off and their vets are extremely rude and unprofessional. Take your pet to the veterinary emergency hospital of west Toronto. Better rates, better service. Their vets actually know what they are doing. https://vehwt.ca/