They were amazing they listened to my concerns and were very gentle with my Oliver who is high…read moreanxiety with bad arthritis they also aided me to get Oliver's pain medication at a very reasonable price I will be using them from now on it's a bit of a drive but totally worth it

We have been taking our pets to North hill for years, even when we moved over 100km away we still…read moredrove back.

I can't say enough about Dr. Henderson and Lorena who came to our home last week for our elderly…read morecat. Maggie was 20+ years old. I had called on the Sunday and had an immediate phone call response to my email. Our appointment was arranged right away. The kindness shown to our old girl and to us was amazing. We were given as much time as we needed with her. Everything that was going to be done was explained to us in detail. The followup and support has been wonderful. We can't thank them enough for making this difficult time bearable. Andrea Russell

Recently I had to make the difficult decision to euthanize my senior dog and I cannot say enough…read moreenough about how wonderful all of the staff at the Caledonian Vaughan veternarian clinic were. From the moment I called and spoke with Antonetta I knew I had called the right place. She was able to process me quickly and compassionately and returned my calls promptly. She was amazing as well as the lovely vet and the tech that came to my home. These two wonderful ladies were so dignified and true professionals. They explained the entire procedure and helped reassure me that I was making the right decision. They were gentle and respectful with my pet and family and their very presence made a sad situation so much more bearable.

Dr Dean retired and the new crew is very polite, but I didnt like their approach, always trying to…read moresell more than necessary services and products. My dog had a pink eye with some discharge and I went to the the vet to be able to get the medicine, but than the vet started to offer other things: - Two exames for the eyes, one costing 300 and the other one, 60 for each eye. - Tablets for ticks. I said no, I have it already. - Diet plan. I wanted only the drops for his eyes, that was it! When I went to pay for the consultation and get the medicine, they had included also an "oil" for his eyes and some wet pads for pets - these two things are more expensive than the simple eye drops my dog needed. I just paid 250+ dollars to get out of there, and I just wanted a 14 dollars eye drops. Well, I felt very disappointed and I already miss Doc Dean, she never offered me any unnecessary service or treatment. I hope she is enjoying her retirement. I am considering looking for a new vet for my dog as it looks like the vet is so eager to make lots of money on added and unnecessary services and products not required or requested.

Another trusted visit. Our little guy had been under the weather for a few days and the staff were…read morequite attentive and thorough in their assessment and treatment plan for my dog. They genuinely care as I received follow up calls and text messages to see how things were going etc. Dr. Dean was outstanding and I am pleased that her replacement; Dr. Campoli has been equally outstanding.

Dr. Rebecca threw desiree out of the clinic less than 24 hours before work was supposed to…read morecommence. She is unfair with her cut of the grooming as she took 40% which is ridiculouS when your doing everything yourself. Clinic environment is toxic and unhealth. Dr. Rebecca barks orders and yet cant seem to do anything herself except collect money.

From the owner: Wellness and preventative care Emergency care…read moreVaccines and deworming Spays and neuters Fecal testing Bloodwork and disease testing X-rays Dental cleanings and surgery Dental x-rays Soft tissue surgery Ultrasound Specialist referrals

The care my cats have always received at the Napa Valley Animal Hospital has always been great…read more Receptionists are always friendly. Dr. M. Khakh (aka Dr. MD) has always been very knowledgeable and caring during all exams. I am not sure what people are complaining about here. Is it the prices? I have had to deal with many veterinarians over the years and Napa Valley Animal Hospital has pricing that is set similar to standard pricing. Yes, sometimes a visit can become expensive if there is physical exam, lab work, antibiotics, etc, but it depends on the nature of the visit. I have found Napa Valley Animal to be really good in service and care.

I normally never leave negative reviews, but the fact that I still think about this experience…read moreyears later made me feel it was important to share--especially if it might help another pet or pet owner. We took our dog, a 3-year-old Labrador, to this vet a few times in 2022 because it was close to home. He had started having seizures, which was absolutely terrifying for us as first-time dog owners and first-time owners of a dog with seizures. Unfortunately, the veterinarian we saw (I believe his name was Dr. M.D.) was very dismissive and not comforting at all during an extremely stressful time. My memory is a bit vague now, but I clearly remember being extremely distraught during a phone conversation where euthanasia was mentioned as a possibility. That conversation still bothers me to this day. Thankfully, that never happened, and looking back, I truly don't understand why it was even brought up in the way it was. On top of that, this clinic felt like a major money grab. We were required to pay every single month just for a written prescription (literally a piece of paper) in order to refill our dog's seizure medication--on top of paying for the medication itself. I understand paying for medication, of course, but charging repeatedly for the prescription itself felt excessive. Our current vet does not do this, which really highlighted how unreasonable it felt in hindsight. We have since switched to a different veterinarian and are extremely happy. The difference in care, compassion, and professionalism has been night and day. Overall, our experience here was very disappointing--unempathetic staff, poor communication, and unnecessary costs during an already emotional and difficult time. I truly hope this review helps someone else make an informed decision for their pet.

Very profesional service and kindness to explain to us clearly how to take the best care for our…read morefurry pets like members of our family! Thank you for your respect and understanding! We are happy how all your kind personel always smiling and helpful with the best advice clearly explained! Wonderful service all the time we visit you, and I have a feeling that even our pets become better under your care! Kind regards to all of you!

We lost our beloved dog Neo due to seizures that began after taking Simparica Trio, which was…read moreprescribed by this clinic. Neo would have turned five next week. During the treatment period, I raised concerns several times that the medication seemed to be affecting him poorly. Unfortunately, these concerns were not taken seriously. After the last dose, he began having seizures. At no point were we clearly informed about the potential neurological side effects of this medication or advised about warning signs to watch for. We are devastated. Neo was deeply loved, and we spent years caring for him through sleepless nights, significant emotional strain, and substantial medical costs. I am sharing this in the hope that the clinic will remind its veterinarians and technicians to carefully discuss the potential side effects of medications like this and to listen closely when owners report concerns. If this message helps prevent another family from going through the same loss, Neo's story will have mattered.

We went for a dental cleaning for our dog and the doctor performed dental surgery without our…read moreconsent and came back with a bill of $750 over the quoted rate approximately $1000 . After talking to him about it, he went on a whole rant on how he didn't over charged us. We went to another doctor after the "cleaning-surgery" and the doctor at the other clinic was shocked that they performed surgery, as she needed time to heal and was not needed. Dr.Kia should have his license revoked Very unpleasant experience and unprofessional doctor AVOID!

We had brought our dog to his "usual vet" - Major Mackenzie Animal Hospital, because he had broke…read morehis dew claw on ONE paw. We asked the doctor what he thinks is best and if we should just remove his nail? Or what else can you do? He explained to us we would continue to have this problem with him breaking his nails so we should just remove the entire digit on the one paw and then the other paw we will just remove the nail and within 7-10 days he'll be fine again. He told us that the surgery was NOT a big deal and he could do it right now. He gave us no other options, he just insisted that the surgery is the best way to proceed. This was at 6pm in the evening on Jan 2nd. This was the beginning of an ongoing nightmare. Unfortunately I cannot post the entire essay I had wrote on Facebook due to Googles character limit. But after seeing a few other vets we found out this surgery is HIGHLY NOT recommended ever. Another vet even said after his 23 years experience he has NEVER recommended amputating the front dew claws. It's dangerous and a nightmare if it becomes infected. This was a photo taken this morning. This is still ongoing. His paw looks a million times better than what it did, it was black and green and crusty and disgusting, and the oder was unbelievably foul. DO NOT let your pets be put through unnecessary surgeries GET A SECOND OPINION. We certainly have learned our lesson.

Needed to get my dogs sorted for air travel. These guys were amazing. Talked through the process…read moreand completed everything on time. So happy. Thanks all

I have been taking my dog here for 3 years now. Always such friendly exceptional customer service…read moreuntil today April 24, 2021. I lt was like the devil entered the building I called to ask if there was anything over the counter to give my Morkie for his itching bum because of some diarrhea he had the day before. I couldn't believe the way ELENA was speaking to me. I was mortified. What a horrible person she was to speak to someone who pays for her job. I'm disgusted!!! yelling at me about my dog has ringworm and this worm. I told her you know when you have diarrhea and sometimes your bum burns well thats what is happing with my dog. She was going off on how they can't give me a prescription unless they see my dog. I didn't ask for a prescription I asked if there was anything over the counter. I deserve an apology and if I don't get one I'm outta there. Horrible person!!!!