Our little sheltie had an encounter with a porcupine. I called Tommy at Chinook veterinarian…read moreservice recommended by Bogdan kennels. I had already removed the barbs, Tommie the vet talked to me for approximately 10 minutes to make sure Gucci was not in distress and told me what to do and what to watch for in the next couple days I was very impressed with her concern and service.

From the owner: When your furry companion is feeling worse for the wear, bring them into Chinook Pet Clinic…read more Located in Lethbridge, we offer caring veterinary services. For more information, call us today.

I'm so disappointed that this once-excellent private clinic has been taken over by a corporate…read morechain. I was shocked to be charged $130 for a 15-minute ear cleaning by a technician--especially when the exact same procedure costs only $44 at a private clinic in the next province where I live. The technician was kind and did a fine job, but the pricing feels excessive and out of touch. Honestly, I'm probably most frustrated with myself for not checking whether this clinic--my dog's longtime vet--had been bought out by one of those profit-driven corporate groups. Really disheartening to see such a great place change like this. --Kate

If I could give this veterinarian hospital zero stars I would…read more We had been taking our dog there loyally for many years. About a year ago she began having eye issues and was brought in MULTIPLE times over the course of a year and we were told the same thing every time... she has allergies and the allergies are causing her to scratch her eye and we we're sent home with allergy meds. A month or so ago my girlfriend had such a negative experience calling in to make an appointment that she was in tears, and we made the decision to go to the Fort Mcleod Veterinary Hospital instead. In our dogs FIRST appointment at Fort McLeod, where they actually do their job, we were informed that our dog has Glaucoma. Which deteriorates the eye very quickly if not treated. If Green Acres had not been completely incompetent and actually done an eye exam on our dog she could have been on eye drops for the past year, instead of having surgery to have her eye REMOVED next week. This situation is completely despicable on the part of Green Acres and if this is how they treat longtime clients it terrifies me how disturbingly brutal they would treat a new patient. I would never recommend ANYONE to bring their pets there. INCOMPETENCE AT ITS HIGHEST DEGREE.

Amazing service!! They were so helpful and managed to get us a last minute appointment. Everyone…read morewas very gentle with our new cat. He got a thorough check up and some follow up care recommendations. I highly recommend making this your new go-to vet

From the owner: At Park Pet Hospital our mission is to deliver the highest quality of medical, surgical and nursing…read morecare for all dogs, cats and pocket pets in a professional, compassionate and respectful environment.

Such compassionate, thorough staff! Helped us through a terrible time, making end of life decisions…read morefor our beloved dog of many years. Wouldn't go anywhere else!

1) When I transferred from another vet, they sent all documentation to Highland. It was not until I…read morehad the reminder on our youngest pet that vaccinations etc on my other 2 had not been done. I called to inquire when they were due. Instead of looking in the system, which I presumed would have been updated with the information, I was told to call Ranch Docs. I advised the staff of the transfer of information and to check the files. My older pets were good on vaccinations until 2024, however, their Bordetella was due in 2022. I was not advised, no notices nothing. 2) When I was notified by your staff of my youngest pet's required services, there appeared to be a miscommunication. I was hoping for an appointment later / last week in July, staff continued to offer current appointments, finally frustrated I stated after July 17th..... which was July 25th. That was cancelled by Highland due to unavailability and rescheduled to the 27th. I continued to receive email notifications that the appointment needed to be made. I contacted the office, was told that it was a computer program, and would continue to receive these messages until the appointment was completed. I officially requested that I receive only one notification, and that the program must have an option to respect the client's request. This is a business problem, not a client problem. If the program is flawed, then it is the business' obligation to ensure client's requests are respected. If the client fails to attend the appointment or give adequate notice of failure to attend, then the Clinic has an option to charge a fee. Even Dentists, other professional health care programs have this fail safe. 3) At the appointment on the 27th, the staff tech, came into the room. We chatted, and we spoke about the Flea Tick Lice. In specifics the Bravecto. I asked how much per dose..... the staff checked the computer said $60 each. I mentioned wow, the last time was $90. Are you sure? That means $120 for each pet for coverage for 6 months (every 3 months). I was not challenged, corrected etc. I was dubious but figured maybe prices had dropped. Told the tech please ensure I have 2 3 months per pet, which would work out to 3 x $60 x 2 = $360. The visit was amazing. I spoke with Justin about the previous incidents, and I was satisfied that my concerns had or would be addressed. We continued to talk, my bill was put through, I vaguely saw the total as I was still having a conversation with Justin, paid on my credit card. It wasn't until a couple of hours and chores later I was curious to the bill and rechecked it. I was billed at $80.72 per dose not $60, then taxes on top. I called the clinic, asked to speak to Justin. He called later, we spoke, I was not willing to have him put in any position of problems as it was the other staff that made the issue. He spoke to Kristen, who pretty much denied any culpability for her or her clerical staff. I requested that they honour the verbal quote given by the staff, was denied. Third time trust was in complete disrepair.