I am military and I have had an account with them for about 17 years since i lived in NH.
The good - the people working at the branch locations, friendly and they try to help you
The bad - a lot...bank times and availability are not good (no 24 hour phone support, odd hours). Their web services cancel without notice if you don't login frequently enough. Even though i had a primary number listed which i have had for over 7 years, they contact secondary numbers to reach me for account issues. There is no notification if you overdraw - i used autopay and it charged $300 overdraft without a single email or phone call generated. The customer support over the phone had no interest in helping me or retaining me as a customer.
Bottom line - Service Credit Union is a much better bank, with helpful staff, and good services. And they are very military friendly. I would never send anyone to Northway Bank. read more