Wanted to check prices and possibly open a unit on Saturday but apparently even though it says open…read moreuntil 12 they decide to leave early

I have been using this storage facility on and off for over a decade. Without a doubt, it is the…read morenicest storage company that my family or I have ever used. I am in the real estate industry down south and see many storage facilities that are sub par. Judy and Jane take pride in making sure the belongings are safe and secure and put a personal touch on the experience. Look no farther. Just choose them to store your items. They are wonderful to work with.

Prime storage, a company of Prime Group has a practice of renting a unit to you and then increasing…read morethe price through email communication, Mine went from $110 to $175 per month and I disputed where they advised me how about $130. Well, they still raised it to $175. DO NOT expect good service here. My property was riddled with brown recluse and mice when I transitioned from a 5x10 on the back wall to a center 10x10. Don't trust this company, they're clearly run by people who think empty units are worth more than filled units. Lastly, no one is ever on site, they have a video screen with a person somewhere else. Also, there is no security gate, so it's free reign. They have cameras, but cameras don't deter anyone.

Extremely disappointed. We were into the third month of renting a unit when Prime raised the price…read morefrom $360 to $455. when we stopped by to rent a unit there was a sign up front that says one month free, when we asked about it, the employee said it did not apply to our unit. We also rented from prime because they have a secure gate entrance. The access gate has been stuck open for more than a week which isn't secure.

I got a $128.00 unit through prime storage to hold my stuff as I was in the process of moving. Due…read moreto the lack of security at the unit site, I left my lock on the unit even after moving my stuff out as I was afraid people would tamper with my unit. There are beer cans scattered in the wooded area behind the unit and it's often poorly lit so being a young female I refused to go to the unit alone to begin with. The day I was supposed to be out, I had a medical emergency in Syracuse, which I informed them of, and told them I would race back to the unit to get the lock off. When I did it was too late and they threatened sending my bill to collections for being a day late for a unit I was no longer using. I paid the bill just to find that they were renting out the unit, I PAID FOR, and there was a new lock on it. I would never recommend this company for storage. i never received a notice that they were renting out my unit either. I drove up and found another lock on my unit that I paid a full months worth of rent for. I did not get reimbursed for the rent either. I tried leaving a review on their website but apparently they only show the good ones.

From the owner: At Prime Storage, we know that behind every door is a story, and we want to be a part of yours…read more We're here to provide solutions to meet your individual needs. Whether you're moving or renovating, own a business and need space for inventory or seasonal equipment, packing up your college dorm for summer, or looking to store your classic or seasonal car, RV, or boat, Prime Storage has self storage units of different sizes that work for you, your budget AND your schedule.

I have rented from PS in the past and had no issues. I recently came back to rent a room through…read morean online discounted price. I felt the cost was reasonable until I realized that I would be charged an administrative fee (half the cost of my unit). Additionally, I choose the Dix Ave location because of the cleanliness, however they tried to switch me to the Dix Ave location in Glens Falls. (That location is dirty and has a pest problem - rodents, I know family members who rented from that location). I received a notice that my rent will change in November. The last straw and the reason I will be leaving my contract is they want to randomly raise my rent $20+ dollars - I feel like this is a bait and switch (I got a nice, discounted price, with this price change, I am now paying the 'regular' price) - nice try PS. Thankfully I didn't move too much in, and I can leave easily. BEWARE!

We rented a unit at the 128 Dix Ave location for vehicle storage. It was perfect for our needs…read more The contact folks in the office were very professional and helpful.