Heavener has expanded their inventory in the last half year and added a large section for gardening…read moreand patio. They always have had friendly, knowledgeable and helpful staff. I have saved time and money on so many house repairs going to Heavener rather than Christiansburg and buying one washer rather than a pack of 10.

I go to the one in Blacksburg, VA all the time. The 1st thing that I would like to point out is the…read moreexcellent customer service. I went there today and they were already trying to help me before I could even make it through the door. But seriously, they are always super helpful, knowledgeable, and friendly. 2nd, it is so much more convenient when you need to pick up just a couple of things as opposed to driving to the neighboring town to hit up one of the big hardware stores. Besides, I like to support the local economy in Blacksburg as much as possible.

CMC Supply is one of the few supply houses in the area that don't constantly tell you, "we can…read moreorder it from distribution and get it to you next week". On most common items they carry an extensive inventory locally. The sales staff is always polite and good at returning calls. I have used them for both my home and my business needs.

Went to this place to pick out next bathroom supplies and was ignored by all employees. Will go…read moreelsewhere for bath and kitchen-maybe my dress that day wasn't acceptable to them

great service and items. there is a wide variety of fishing and gardening items to choose from, I…read moremyself usually go there for fishing equipment and they hands down have a better selection than any other sports store around. A little hidden gem!

Kind of a quirky store in what they carry, however they seem to have things which other stores the…read morearea do not (or are out of stock). Unlike the review throwing the R label around, I have seen no evidence of this when I am in the store..... this town has many ethnic groups, seems like everyone is treated the same to my eyes and ears.

When I get to do business with a place like this it give me great pleasure. I have a 40 year + old…read moreSatoh Tractor which now runs like new. two simple updates and it starts and runs like a dream. My last update, was the electronic ignition. It took me no more than 30 minutes to install and my old Satoh fired up once again for the first time in a couple of years! What is really wonderful about the folks at Valley is they aren't even vendors for the part, they simply recommended it!! The previous update was a bit more involved. Per their suggestion, I took off the intake manifold and shipped it to them. The replaced my carb with a new model packed it up and shipped it back. Upon installation it started immediately without even using the choke! VPP I'm a fan!

These guys are known nationwide--and probably further--for their expertise on the troybilt line of…read moretillers and other stuff. This is most important with the pre-2001 stuff, since the current owner of the brand doesn't do so well (Troybilt went bellyup back then, and MTD owns the line now.) Bill and his staff know these machines inside and out, all generations, and provide all the parts you need. In addition, they provide a location on Yahoo, "Troy Bilt Tiller Club" for owners of these fine historic machines to exchange information, ask Bill about parts and get his advice, provide documents, allow posting of photographs, etc., all for free to us. This is definitely a class act! Oh, and they sell or repair lots of other stuff too. Go there. Really! Go there!

came here looking for a shadow box that was online and couldn't find in store. asked an employee…read moreand they said that it should be and that they arrived a month ago. He went all the way in the back stockroom for about ten minutes and actually came out with what we were looking for!! Absolutely phenomenal customer service, and the store was spotless and easy to navigate, as opposed to michael's. They actually honor their online sales which is such a breath of fresh air after being in michael's where they tried to charge us twice the price in store vs online. Highly recommend shopping here for craft supplies, the environment is so much better. :)

I really dislike giving negative reviews, but I also cannot tolerate rude behavior .. And, this is…read morethe first time I have felt compelled to write a review BECAUSE of a manager's explicitly rude behavior. I was referred to Jo-Ann's by a [male] clerk at another local store when I asked if they carried a little sewing kit. When he told me about Jo-Ann's I was not only grateful, I was happy to be able to check it out because I love fabric stores. And, the fact that this one had a smattering of craft supplies was also a plus, since I also need spray adhesive. I browsed the store and found a couple more items to purchase, including some burlap. The young woman at the cutting counter was helping a family when I got there, so I took a number and patiently waited for her to cut fabric for her other customer. The manager of the store, Jason, busied himself inventorying thread nearby. While I was waiting, and elderly lady walked up to Jason and asked if he could help her check out up front. Jason got up pretty quickly, but as he walked past her he said something to the effect of "there's a bell up there you can ring to get our attention." On the face of it, that wasn't a bad thing to say, but his tone and attitude were condescending and impatient. He came back to his task pretty quickly, seemingly ignoring the fact that I was still waiting at the cutting counter. Eventually he walked over to see what was taking so long, but did not ask to cut what I needed (1 yard of burlap). I'm not sure why, but the young lady who was working there stopped helping the other couple and came to cut my order. Once she had, she offered to ring me up, but I told her I would go up front. Jason had come back over to the counter at that point and said that I should wait at the cutting counter 'because she'll be just a minute" and went back to his inventory. There was some discrepancy with the other customer over the price of the fabric and the cutting clerk had to try and resolve it. At that point Jason came back, commented about the fabric price (again in a snide way) and then turned to me and said "I can take you up front. Apparently they are having 'issues'." In between he had interacted with a couple of other shoppers and said some things I don't quite recall, but again seemed rude and condescending to me as I watched. The husband who was at the cutting counter and I exchanged looks and a brief remark about how rude he was being as well. So, I took my stuff, and the number I had originally pulled, up to the front and figured I'd be out in a minute and be done with this experience that was getting overly negative for no apparent reason. I asked Jason if he could throw away the number ticket and he reached for it, but as he did, he snidely said "you only need a number if there's a crowd of people." Well that was the last straw, and I started to tell Jason that I had been watching and listening to him interact with others only to find his attitude to be poor, and that ..." Well, Mr. Attitude started to ARGUE with me - and interrupted me to do so! No apology, not appreciation for the $40+ I was spending, he just kept escalating the issue. And, he rolled his eyes at me, and told me he received compliments all day. To which I replied "well you're not getting one from me." Honestly, I think Jason has some deep-seeded issues, but I could be wrong. Maybe it was just that day and that particular set of circumstances. But I'd be willing to bet that Jason does not have as good a reputation among customers as he thinks he does. And, like I said at the beginning, I have never had such a poor interaction with a store manager - much less one in the NRV as I did on Sunday. So, buyers beware, if you go to Jo-Ann's you may find what you're looking for, and more, but if you have to interact with Jason, you may be in for some verbal abuse. Needless to say, I'd rather drive to Roanoke, or find another store to shop in than deal with Jason again. Maybe Jo-Ann's should have an experience survey like Michael's does to collect some info on how they're doing.