Northwest Bank is charging a $2100 return check fee. I attempted to pay a car loan off early. Only option seemed to be to send a check in the mail as they have limits on how much you can pay online. My bank thought the check might be fraud and declined the check causing a return check fee by Northwest. Normal return check fee is $25-$50. Northwest applied a 5% fee on the payoff amount when I only actually owed $700 for the month. Fee is $2100 (3 times my monthly payment). They refuse to reduce it to a normal amount. Morally I don't know how they can stand by a $2100 return check fee and on top of that it was a bank issue and not a funding issue. Do not get a loan here!!!! read more

This might be the most underhanded bank I have ever dealt with. I took out an autoloan with them and attempted to make a principal payment to pay down the balance. They took the $3K I meant to go to the principtal and just made my next 3 plus payments. Never sent a remittance slip because I was paid ahead. After not seeinng a remittance, called only to find that they were accruing interest daily from the last payment which almost 75 days. Then when I made my next payment over 3/4 of the payment went to interest. Do not take a loan with these sharks. They are dirty. read more

Shut off my checking account constantly from fraud alerts for normal purchases. They say call the fraud department and then the fraud department says call the branch. Just avoid. read more

TERRIBLE customer service! They quoted a payoff on my vehicle traded in and then raised the amount on the dealer. Decided to inform me when the balance was 45 days late and if I didn't pay today, she would "ensure my credit was ruined." read more

Northwest Savings Bank is a bank that I really respect, think highly of and admire. Their main offices are located in Warren, they're one of the cities largest employers, they are committed to the betterment of the town which they have proved by having paid for fountains, music shows, the development of a music park and such a host of other items I can't even begin to recall them all. They are also the top lender for local businesses and indeed without them, there are some businesses and employers that may not have survived, so I am forever thankful for that. Besides their community involvement, they have a banking staff that is really about the most polite, attentive and accommodating to be found anywhere. No, I'm not just saying that because I have an account with them or personally do business with them because, being a resident of Fort Lauderdale where they have no offices, I don't. I'm only saying it because I really mean it. One other good thing of note is that they have a change sorting/counting machine, and that, I admittedly use a lot. read more

Northwest Bank - Front of the Main Branch on Libert & Second Streets - Banks & Credit Unions Near Me - Warren, Pennsylvania

After attempting to pay off a loan, and receiving no acknowledgement of the cleared payment, I received a statement (with minimal information and no details) requesting payment of additional funds due. When I called to inquire, I was told that it was interest (that did not appear on the previous statement). I disagreed, but didn't press the matter and I asked to confirm the payoff amount. I was told that it was more than double what was requested at the beginning of the conversation (now more than $1000.00). I requested to speak to a supervisor. I asked that I be sent a statement detailing the interest charges and how they were applied, since the interest doubling in less than a month on a paid off balance was unreasonable. The supervisor continued to interrupt me as I was making the request. When I asked him to stop, he hung up on me. read more

I am constantly frustrated when everytime I try to order online, I must first "get permission " from the fraud department on how to spend my own money. Then my card is locked out over trying to make purchases when no purchase is even made because Northwest feels they know better than the person who works for the money on how, when, and where it should be spent. Time to switch banks!!! read more

Two years ago my 73 year old father told me he had financial problems. I can help let me see what is going on with your fiances. Can I look at your checking account statements? He FINALLY said YES. His statements showed that Northwest Bank let him overdraw his account 59 thats FIFTY NINE times in one year. His social security check was 700 dollars a month and five overdraft fees per month was 150 dollars. Take 700 minus 150 gives my dad had 550 to live on for the month. This went on for almost two years before I figured out what Northwest was doing. I have always wondered how many other seniors Northwest has abused in this fashion? read more

This is the WORST bank in the world. The Customer Service Dept., as represented by "Lori" refused to accept a payment by fone without a late fee. because I was 5 minutes too late. I would not have been late if they would answer their fones. I had called at 9:30am and after waiting 15 minutes left fone # for a call back. By 2:15 with no call back, called again and waited 20 minutes until "Lori" answered. She wouldn't accept the payment because their cut-off time was 5 minutes ago. She said she would take the payment with a $9.95 charge and a $38.00 late fee. I objected but she would not respond to my reasons, repeatedly insisting that the cut-off time was five minutes ago. After repeated requests, she said she would try to get it waived and would call me back. Never heard from her. Don't the banks make enough money that they have to swindle their customers out of every last cent? read more