We use caregivers from the Missoula Home Instead location. I cannot say enough positive about them…read more Some of the basic descriptive words for both the office staff and caregivers: friendly, professional, compassionate, empathetic, knowledgeable, flexible, and easy to work with. They listen to our specific needs and continually work to meet and exceed them. We had one caregiver we didn't feel was the best fit, and they changed her without an issue. The quality of the caregivers, even the one that wasn't the best fit, has been exceptional.

The person that is coming to keep my husband company is a wonderful fit. His personality is so…read morecaring and understanding. My husband looks forward to the time when John comes.

Accepted a job being told Consumer Direct was new to Florida and there would be 'some overtime'…read more Went in the first day for almost 11 hours. The only reason I was able to leave was cause an employee went up to the program manager and basically told her there's no reason I should be sitting around the office and I should be able to go home and she finally let me go. Had the employee not said anything i probably wouldve been there another hour or two being unrecognized. This program manager resigned my first day on the job as I was told she was set to make an announcement, fortunately I wasnt there long enough to see this happen. I was told earlier in the day, the next 2 days I should expect AT LEAST 12 hour days, thats at about 35 hours of work in 3 days, with 2 more days left which I assume wouldve been another 10-12 hours each. 'Some overtime' is not 60-65 hours a week daily at compensation of mid 30's. A fellow employee advised me of such long hours which I appreciated. I shouldve known there was a catch and a reason why they offered me salary and at sadly a respectable rate for this god awful Southern Florida economy. Overall just very unprofessional on Consumer Directs part, especially since I had another job lined up to start on this day which I turned down to work for Consumer Direct. I emailed the boss of my program manager with my concerns and received no email back. I suspect this was just 'another day in the office' for him and they probably are use to this and there is heavy turn over. At least be honest with those you interview of what the job will consist of, itll save both parties time and hassle. Based on the way they treat employees and handled this situation, I suspect their business practices are just as shady.

Have you ever hired an in-home care agency to come to your house and take care of your loved one…read more--only to be disappointed ? Maybe the caregiver didn't show up, or didn't keep your loved one clean or properly fed. Maybe they left hazards lying around while they played on their phones or slept on the job? Well, if so, I understand because it happened to my family. That's when I thought--enough is enough! I realized I could take better care of my loved one than any revolving-door-caregiver sent from an agency. Once that was decided, I went to Alpenglow and they helped me above and beyond by: securing single caregivers, drivers, medical STAs. They trained them and equipped them with tech to track hours. They did all the billing to Medicare/Medicaid and secured payment for my caregivers. They even went one step further and advocated for my family to receive an increase in desperately needed additional hours as my loved one's case got more complicated. The agency never did that! They stayed stuck and only did a review of his needs once a year. So now, with Alpenglow's help, my brother has his one, personal caregiver. She's kind and responsive to his needs. We love her and never want to see her go. Yet, it is nice to know we are not at the mercy of an agency and that should we choose, we could fire our caregivers at any time if need be. Alpenglow put us back in the driver's seat of our care and we so appreciate that. The Missoula office, run by Tali, is just great. She was so patient with all my questions. Thanks, to all the Alpenglow team!!!

Charles is highly knowledgeable. He assisted me in getting my child approved for services which…read moreallows me to take care of my daughter at home. Very smooth onboarding process and happy with the pay they offered me! Noah