for 35 years this provder and staff have always treated me fantastic.. from dr mick... dr buhl…read more.. doctor alberts ...their staff has been what i was hoping for.. hence im there this many years. they have treated some really serious medical issues for me and i am pleased with the standard they did so. money..???yes they do also run a business..and the business office runs it tight.. but so..? insurance.. billing... its all good... thank you nw primary care!!!

Like Honey, like most of the office staff. Hate their Phreesia system. It's possibly one step up…read morefrom smoke signals. The good: plenty of medical professionals to choose from, the lab is there, and there's on site physical therapy, with a great team. The bad: Wait times, even with their new 15 minutes before appt check in, can still take a while, and there's no reception in the office so you need their wifi. The ugly: Phreesia. If I didn't love seeing Honey and Ashely in the PT office, I would go elsehwere. Their medical scheduling software, portal, reminder system, all that is hands down the most useless thing in existence. Despite having two folks look at it, I get a call, an email, and a text message, one right after the other, to check in for my appointment. Two people have tried twice to get it to only do 1 of those 3, but it won't take. You can't schedule online. If you try, you'll be there for an hour, checking day by day by day for an appointment that doesn't exist, according to the system. If you call in, they'll find you the first available, and often Phreesia will tell you it's not. And that's with your preferred provider. The patient portal is slow and clunky, takes forever to load, won't let you change things, and half the time, if you reply to a message, it doesn't go through. It errors out, then you're supposed to screen shot it, make a NEW message, attach the image, and send it to the person you were simply trying to reply to. That way they can send it to IT and get it fixed. I get it happens to not everyone, but that seems like a lot of work around. And lastly, the check in process online is fairly smooth, it's more bad than ugly, except thaT Phreesia wants to gather information for more streamlined suggestions for healthcare. I.E. They want to collect your info and sell it. If you say yes, the little window goes away for a year. If you say no, it comes up every time you check in. I left a message with IT to see if they can fix it, but I'm not hopeful.

I see Dr. Young at this clinic, and he is outstanding. He's a caring, competent physician, and I…read morefeel fortunate to have him as my primary care provider. My three‑star rating is based entirely on the front‑office staff and the service they provide. I've been spoken to in a condescending manner during check‑in, and the overall attitude often feels like they're annoyed to be helping patients. You can't make appointments online, and most of my calls to schedule one involved being on hold for 15-45 minutes. The explanation is always that they're understaffed or training new people, but at some point the clinic needs to hire more staff or implement an automated scheduling system. Patients shouldn't have to spend that much time on hold. The check‑in process is also frustrating. You're required to stand at a sign until staff call you forward, even when no one else is waiting. On one visit, I stood there for seven minutes while three staff members behind the glass talked and laughed before acknowledging me. An elderly woman came in after me, struggling to stand even with assistance, and they still made her wait about five minutes with no one else in line. If the level of care from the front desk matched the quality of the doctors, this would easily be a five‑star clinic. I've had a few positive interactions with staff, but it shouldn't be a gamble every time you walk in. I truly like my doctor, but I've seriously considered going elsewhere because of these ongoing issues.

I have been a patient at O.C. family practice for over 15 yrs…read more I currently called for a week waiting on perma hold for a human to answer so i could make an appointment, never answered, just automatically kicked me to leave a message. I left messages, but no one ever returned my calls. I went to the clinic in person and attempted to make an appointment. I complained about the absolute lack of any contact by phone. The receptionist said there is only two of us, we cant deal with the phone! I was then told that they wouldnt see me because they recently changed policy and wont accept my insurance provider. So after 15yrs ill be looking for a new Doctor. Worst contact ive ever seen, appathetic staff and now not accepting coverage. Be advised!

It's OK, but we wouldn't recommend it ! Mia, here, has to…read morelook everything up on her phone because she rarely knows what she's talking about or the answer to most questions ! maybe more educated now ...she should be! We don't know much about the other doctors. Thankfully, we found more appropriate healthcare !

I wish I never went here. This is where my problems began. I went for my blood pressure. They gave…read moreme antidepressants and I swear my memory and life changed. I went to another Dr. they gave me blood pressure meds and I was actually helped. I slowly got off the anti depressants that I did not need and gained 20 pounds from. Very cold hearted and not very nice. Do not go here if you want real help.

7 hours and counting. It absolutely doesn't have to be like this . Poorly ran hospital , ER waiting…read moreroom not full , but people aren't being seen and to make matters worse, you can hear staff laughing and joking around . I hope karma takes care of this unacceptable treatment of patients. Absolutely ridiculous, probably 1 doctor on duty ?

This is the worst hospital/Dr. Offices in the country! I've lived on both coasts and in between…read more Absolutely trash! It really should be investigated. At this hospital and this one only are you a patient by phone when at the actual real live appointment. If you're that under staffed don't make appointments! Especially at 7am on a Saturday! I knew it wasn't normal to do it at that time. Get her and I have to call a Er nurse to get directions on what to do... Excuse me? I'm here for a live appointment... Just horrible... STAY AWAY FROM THIS PLACE!

Dr. Vasquez and her team are amazing, she took the time listen to all my concerns. The front desk…read moreis so polite and professional, the MAs and nurses are so helpful and knowledgeable! The care I get here is always excellent!

From the first call as a new patient to my in person visit with Dr. Michelle Quinn was an easy and…read morepleasant experience. Understandably it takes 4-6 weeks to get an appointment. Every doctors office is busy. The person who made my appointment over the phone was thorough, helpful and walked me through the process. Once I got to my appointment the office personnel was friendly and helpful. The doctors assistants were kind and understanding. Dr Quinn is amazing. Listened to my concerns, gave me options and choices. Sent out referrals and the ladies who schedule your follow ups are just great. They had to reschedule a follow up due to schedule changes and they called and were accommodating and apologetic for the inconvenience. Overall I found that if you come in with a good attitude everyone there is truly doing the best they can to make your experience as easy as possible.

I have taken my family here for 2 years when needing care over the weekends or holidays. sadly the…read morecare they provided myself compared to my children was a stark difference. with my kids they were gentle, kind and understanding, but most recently when I fell ill and needed care I was talked down to by the nurse- the PA had no empathy to my situation and to top it off, after they left the room, I heard them talking negatively about me in the hallway and it was incredibly hurtful. I have never had to advocate for my health so hard and been treated so poorly.

Update! These criminals are still in operation and pillaging as they go! Went in with flu-like…read moresymptoms. Pay my $50 co-pay and get a swab up the nose. Three weeks later I get a text saying they are charging $200 more. Apparently the test was $700 (!?!) and insurance only covered $500. How about telling me about the options and costs for this before hand? Outrageous and criminal.

Can't say enough about Ana. My was so impressed after our visit today. Ana went out of her way to…read moremake my wife to be as comfortable as possible

Doctor Cohen is an amazing doctor. Been seeing him for awhile now. Been there for me through a lot,…read moredoing a great job. I saw another doctor there once, she was really good too.

Still zero communication from their office. Just more "past due" stamped envelopes with corrected…read moreamounts....after months of trying to get information from their billing company (which also didn't know what was going on). Stay away.

I often recommend this clinic to my friends. My experience is mainly with Dr. Gary Dreger and Dr…read more Joanne Gordon but everyone I have worked with there is excellent and very warm and friendly. The doctors really focus on helping patients find a higher level of overall well being. I love that they treat the whole person. Their depth of knowledge and experience with all kinds of natural treatments has been tremendously helpful to me. For one thing, I am much lighter than I was when I started there, though that wasn't even my goal, or the focus of my treatment. With compassion, they helped me get my body in balance. Then the weight came off very easily and naturally. I also used to have quite a bit of low back pain, but not anymore. They took the time to look beneath the surface to find the root causes of my health issues, so I could stop struggling and really get well.

The building is lovely; it was clearly a Victorian type house at some point. As for the staff, up…read morefront, not bad. The actual therapist seeing my daughter... eh... not much to say except they go for more than a year treating and really get no where and make no significant advances on helping child in a very difficult situation.

Took almost a week to get an appointment scheduled. When it came, I was basically told to search…read moreself help books on Amazon and to find a naturopath. Not helpful.