Do NOT go there. Went there for 1 yr hearing aid checkup. Owner wanted me to come back for reprogramming for another $135.00. Did not test me with hearing aids on. Only w/o hearing aids. Did not give me any supplies did not clean properly. Her test of my hearing aid was to stand on my right side and say "Can you hear me?" No discount on batteries. Thumbs down!!! sw read more

Dr. Gallagher gave great care when I got my hearing aids, and has not only recently returned my calls regarding questions I had about accomodations, but has gone above and beyond the call of duty to provide me advice and the necessary information I will need for accomodations and continues to provide his time, energy, and compassion during continued care. The staff is very attentive to any issues or questions you may have and I imagine contributes a major factor in the care given by the doctors at Northwest Speech and Hearing Center. They made a considerable impact on what can be a lonely and trying issue by making it possible to hear very well after their care. I couldn't be happier with the care they provide and continue to provide me. Kudos to the doctor and his staff. read more

Always excellent care of my 92 yo mom! Dr Gallagher is skilled, knowledgeable and so patient. Fantastic front office staff, too. It's so great to speak to someone in-person when we call. read more

Our daughter failed her hearing test at school and we were referred to Northwest Speech and Hearing by our ENT. They are amazing! They tested our daughter and determined that her hearing loss was significant enough to require hearing aids. This was a big step for our daughter and our family. They helped us every step of the way. They are kind, courteous, and extremely patient. Our daughter has adjusted to her hearing aids wonderfully, with the help of the staff at NSH. Now that she can hear she is more confident and happier than ever. We are so grateful for all of their help and professionalism throughout this process. Highly recommended! read more

Dr Denise Keenan is an exceptional audiologist. She listened to my concerns and helped with getting the cost of my hearing aide. She helped to make sure I understood how the place it in my ear and how to care for it. read more

The doctor I saw in January was great; however the whole office experience is not worth it! In January I was asked to pay a co-pay (this came out of my HSA - pre-tax account). At the end of March the office finally sent the claim to my insurance company, except by then I had hit my out of pocket maximum deductible. I called the office to inquiry about my refund - "we are quick to return any refunds owed" was their response. My insurance company sent them a check on 4/23/2019 - I have yet to receive my refund from the JANUARY visit...totally unacceptable. I have never experienced such a disorganized mess - they need to hire a competent office manager! The staff is gruff and unprofessional with poor customer service and even poorer people skills. read more

I was referred to this office by my E.N.T. for a hearing test twice over a period of four years. They identified some hearing loss but they attributed it due to age & considered my loss insignificant, but each time wanted to sell me high dollar hearing aids. I researched further with a hearing specialist & identified that surgery corrected my loss. I called these folks immediately & spoke to the original audiologist & told them I wouldn't be needing their services. Six months after my call this same audiologist called me up to sell me hearing aids!! I wouldn't recommend these folks as quality customer representatives in this industry. read more

BEWARE Mary Cay Chisholm, owner informed my wonderful Doctor Denise to make sure I have ear molds ($188 plus tax) taken and stop using the rubber ends of my hearing aids before I left the office. I said no I like my rubber ends to my hearing aids. Mary Cay would not let Denise close the door during my appointment. Mary Cay stood outside the door listening in. I am 66 years old and Mary Cay spoke to me like a 2 year old yelling and not allowing me to leave the office. I was scared and couldn't believe what was happening. Mary Cay yelled at me that if I didn't get the ear molds I could no longer be a client any more. I said fine I also could not pay my bill because Mary Cay kept my doctor in the back verbally abusing her too. It is my understanding Mary Cay wants every client who has the rubber end to their hearing aids to get the ear molds, which they don't need. Someone needs to put a stop to the false information she is handing out. read more

Northwest Speech and Hearing is a wonderful place. Jeanne Benson has done a fine job for my husband and I for 4 years, and she is excellent at what she does. The staff is always kind and considerate and proficient. I recommend this company to everyone. They are the best. read more

An office staff that is aggressive and unprofessional seems to be about right. While my mother is in rehab, I have now received a phone call and a billing statement calling ONE visit that occurred barely 2 weeks ago as "past due". Really?? When I called to discuss the fact that 1) my mom is being seen at a rehab center; 2) I have a great deal on my hands with her and 3) her mail is being forwarded to me - I did not receive any sort of acknowledgement or apology. The woman I spoke to could barely explain in any sort of succinct, clear way their billing procedures, how Medicare and/or secondary insurance come into the picture and never answered why they are pursuing an account not even 30 days old as "past due". They apparently decided on this hard approach because the post office returned the first statement sent to my mom's home address instead of forwarding it. I like the audiologist I spoke to and I am stuck with the circumstances but I AM NOT pleased with the way the office staff is handing the account. If I were an individual who could pick and choose where I went, I would urge you to pick another facility. read more

Northwest Speech and Hearing was recommended to me by my ENT doctor and I am so glad I took it. Besides being very professional, they are conscientious, caring and thorough. Their products and services are excellent in addition to having a welcoming staff and audiologists. read more

Pros through and through. Great office, great people and even the card holder at the reception desk that read something like "telling even one person about our service is the greatest compliment of all" was nice. Truth! Thanks! read more

I have been a client here since 1998 and had the same hearing aids until finally replacing them in 2015. NWSH provides quality instruments, not the type sold by storefront providers. In all of the years I have been a client, I have never had a less than exemplary experience. The audiologist are extremely professional, thorough and caring. I never felt pressure to replace the aids which, while old, were still working for me. I can't imagine trusting my hearing care to anyone else. read more

The office staff is gruff and unprofessional with poor customer service and even poorer people skills. Hope that you don't have a problem with your hearing aide even while it's under warranty as you will be treated like a toddler when questioned about how you care for the hearing aides. Also, be careful when purchasing accessories as they don't have a return policy for items that cost hundreds of dollars. If the accessory doesn't work properly you are out of luck! Take my advice and find another audiologist; you'll be glad you did read more

Very pushy people. Bought my hearing aids there almost ten years ago. They don't have replacement parts available and charge extra for parts. Always trying to get you to buy a newer pair. They have no financing plans available. I'm looking for another audiologist. read more

My 79 year old father has been almost completely deaf for a number of years. He had an old hearing aid he got a long time ago (not from Northwest Speech and Hearing Center) and it didn't help him at all. Finally, he accidentally dropped it in the sink and it broke in several pieces. He decided to go here to see if there was anything they could do to help him. My mother went with him. The people here bent over backwards to help my dad with his hearing. They also bent over backwards to help my parents be able to afford two new hearing aids. The first time my parents went here, the staff stayed long after closing time to help my dad. The doctor managed to find refurbished hearing aids that would work perfectly for my dad and kept bringing down the price to help them financially because they new my parents weren't loaded. Now, after years of being nearly deaf, my dad hears well! MY DAD CAN HEAR AGAIN THANKS TO NORTHWEST SPEECH AND HEARING CENTER! My parents and I can't thank them enough for all they've done! read more

WARNING DO NOT GO HERE! This was the most unprofessional office I have ever been to. They were pushy, unethical and all about making money. The focus is not about patient care. They performed unnecessary tests on my son and then charged me for them! When I brought it to their attention, they told me that just because the test results were inconclusive doesn't mean I didn't owe them the money. There were three tests that I was billed for. The ONE test was inconclusive, I did agree to paying .... but the other two tests were unnecessary and inappropriate for my child's age (the audiologist even said so before performing the test). One of the tests was not even started, and I was charged for it anyway. My son never let the audiologist close enought to put the headphone in his ear (the test never started). TOTALLY UNETHICAL OFFICE! When disputing with the Better Business Bureau, their letter did not reflect the service I received that day. They brought up the inconclusive test, which again I never questioned paying. Needless to say, the test results were inconclusive because they didn't perform the test based on industry standards. They told me I may need to come back multiple times to have the test repeated (more money in their pocket of course). I ended up going to another facility where they performed only the 1 test, and my son passed with flying colors. Just goes to show that Northwest Speech and Hearing has no idea what they are doing. I don't know how the staff can sleep at night knowing this is how they treat other human beings. read more