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Northwest Storage

3.0 (2 reviews)
Closed • 9:00 am - 6:00 pm

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14 years ago

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8 years ago

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Sentinel Storage - Calgary Bowness

Sentinel Storage - Calgary Bowness

(3 reviews)

I originally though they were fantastic a bit pricier than other places( after initial deal I was…read morealmost paying $200 a month for it, had it not been so much I would of been able to afford to go pick it up at least 8 months ago but I was just paying to keep the unit) but I read good reviews about it originally (over 1yr ago) and the staff originally were so kind and understanding when I had to abandon my unit because I lost my job and where I lived and I'm now homeless while I was going to college too. My friend did pay and picked up 1/2 my stuff but I had to leave half my unit there because not enough room and did reassure its okay. I was planning on going back to get the other half another trip without her knowing about it because I didn't want to worry her about it but I underestimated how much it would cost to go from province to another with the cost of everything. My bed, sewing fabric and other items i was using for craft projects (making a indoor gardening stand). I did call when I couldn't afford it (used all my savings that I wasn't using for college and kept paying for a couple months which lead me to being homeless now) and signed everything I could for abandoning it and now I'm getting calls that its no longer valid or not enough days have passed and the amount of days changed a couple of times and was told to call a certain day and the manager is not even there. they were very adamant about the online review and did give them a good review but now I wouldn't recommend them, It feels like they were waiting for the google review first and the calls are constant reminder of what I'm losing which may not be much to ppl but it was the 1st mattress I could afford (I've always been part of the poorest of the poor even when working 2 jobs and about 16 hrs a day. so a 15inch memory foam mattress that I spent a couple years saving up for and losing may not seem like alot to other but it was my 1st item I spoiled myself with and each call is a horrible reminder of what I'm losing!!!. *Im still dealing with this so ill update with the results!* *Results* THANK YOU GINA, CALVIN, TAMARA, DUPSY and BETTY!!! you guys are amazing and have been amazing (this doesn't feel like a strong enough word!!!) I honestly feel like I'm in a movie, I was ready to abandon my unit because of hard times and couldn't afford it anymore and the Manager Tamara reached out to her Regional Managers Gina and Calvin and they have been so understanding of my situation and that I can pick up. I don't have words to explain how grateful, it honestly feels like a movie because this stuff doesn't normally happen only in movies or rare situations you see on the news! THANK YOU!!! THANK YOU!!!!The 5 star system is not high enough rating system for what this team has done, they have gone above and beyond even when I didn't think they were!!!! But I was so wrong Tamara and her team really do treat you like family and I wish I could put the emotions feeling right now into this post for those reading this review to understand how amazing this Team and Location is and how the amazing there regional managers are!!! I will only recommend this company to anyone in the future!!! I appreciate everything you guys have done especially with how difficult times are and that there is still a company out there that care for/understand those that most would look past!!!

I requested a quote and got a call back the next day and ended up booking a locker. The woman on…read morethe phone was so helpful and nice! I believe her name was Sheila. Today I went to sign the paperwork and buy my lock for my move next week and the woman at the desk was also amazing! SO so helpful, explained everything to me and absolutely just made my day. She gave me two business cards for movers she recommended and helped me pick which boxes to buy, exceptional customer service all around. Thank you ladies for making the process painless!

Northwest Storage - selfstorage - Updated June 2026

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