Remains the least friendly of the Five County branches. The two managers were staring at their…read morephones, and this branch still puts holds on small checks, while others have stopped. Update 4/14/18 Branch remains understaffed. There was only one desk person on duty and one drive thru person on a Saturday. Long lines both inside and at drive thru. Branch is also starting to show neglect that never occurred in the years before. Building desperately needs paint and cleaning.

This place is amazing, all the tellers attentive and kind, very friendly. Zachary and Eira are my…read moreparticular favorites, professional but they always brighten my day.

Terrible Mortgage Service- Completely screwed up a closing, leaving buyers and sellers to scramble…read moreto extend moving truck rentals, find overnight lodging, delay paid laborers. Subsequent home closings that were pending on this closing all had to be postponed as well. Bad Bad Bad-

ATM WORKS 50% Of time. 5 people on the counter and 3 on the…read morephone, 1 on the window and one helps person. Very disappointing after years of 5 star service in SoPo & Falmouth.

GREAT local bank, with terrific service. We transferred all our personal and business accounts to…read moreBSI, after some miserable experiences with one of the "big" banks in the area. Friendly, personable staff that know us by name, and act proactively on our behalf. We had a fraud attempt on a business debit card, and were alerted within hours the same day. BSI's diligence saved us time and money, and they continue to do so on a daily basis. 'Nuff said. TIP: "Like" them on Facebook, and you could win $50 in their Neighbor to Neighbor promotion.

I have been blocked by multiple purchases because it's not within the 04011 ZIP Code and for that I…read morecan't use my bank every time I have to make a big purchase over I don't know whatever purchase it doesn't matter what the amount is they will not approve it even though I am cleared for I don't know two $3000 and then I called in ahead of time to ask for more clearance and they said it was authorized and then I tried to order again for a one time opportunity to buy something and it was denied because Visa would not approve it and then the bank would not give me the number to talk directly to Visa so I don't know what kind of service or management this is but I'm shutting down my account and taking my money elsewhere even though I'm gonna wait to see if the charges go through if they try to run it again but no one can give me a straight answer from the bank so and I got a little bit of attitude for management and they recommended that I took my business elsewhere, so if that's any indicator for anyone looking to open account here and give money to these people I would say that's a BIG NO! Carry on