Remains the least friendly of the Five County branches. The two managers were staring at their phones, and this branch still puts holds on small checks, while others have stopped. Update 4/14/18 Branch remains understaffed. There was only one desk person on duty and one drive thru person on a Saturday. Long lines both inside and at drive thru. Branch is also starting to show neglect that never occurred in the years before. Building desperately needs paint and cleaning. read more

This place is amazing, all the tellers attentive and kind, very friendly. Zachary and Eira are my particular favorites, professional but they always brighten my day. read more

I'm glad I only ever have to come to this bank when I need to do shared branching. They have extremely poor customer service and I've waited for over 15 mins before with absolutely nobody acknowledging the huge line. They have also made errors on my account instead of depositing money they have withdrawn. read more

I opened a checking with this Credit Union. Located inside Walmart. The CSR gave me false information on the number of other branches. I found this out after the fact. Next thing is this bank will definitely nickel and dime you with fees. The customer service is very basic. Please skip this credit union they are definitely for profit and they prey on the non educated and those financially struggling. I did close my account after the 6 months waiting period. The good thing is there are other financial institutions near me. read more

We had a car loan with this bank. We were required to get lots of documents from the dealership to get the loan. We paid it off in September. We were told we would get our title in the mail (no other option offered). We waited. Its now January, and although we have been chasing the title for two months, we are now told by customer service, then consumer loans, and today in person by this branch manager that they mailed it out in October. We didn't get it. They are telling us that it is our fault, and we need to file for a lost title and pay the fees which are over $25.00. Why is failure to receive a title in the mail the consumer's fault? The bank officially stopped caring about their customer as soon as the title went into the mail, more than 3 weeks after we paid off the loan. I'm sure that they earned enough interest to cover the lost title fee. I'm told that the bank in Bath just put titles into the mail and do not use any form of tracking such as return receipt requested. This is an important document why such a poor system? As a business owner that ships product to customer, it is my responsibility to replace any product that is shipped but is not received. That is customer service. You don't quibble or deny a customer claim. You replace and hope that some day you'll get exceptional service too. I'm writing the banking commission over this. I do not believe that we should be paying for a lost title that we didn't lose. If we had received it and misfiled it, then it would be our fault. read more