I traveled to Melbourne on vacation and my Dell laptop went dark during my stay there. I brought…read moreit to OnTheGo. The tech 'Kevin' theoretically repaired it for $260Au, but after I left the country, it went dark again in 3weeks. When I returned to the States, the local repair place saw no signs of a repair, but replaced the motherboard and that fixed the problem for good (including 2 other nagging screen & mouse problems that didn't get fixed by Kevin). But that cost me another $185US. Obviously, I could not pay the expense of another plane ticket just to go back to Melbourne to have them repair it (especially at the risk of another failure), so I requested some remuneration for the repair here from OnTheGo owner 'Lawrence' via his WhatsApp and Line #s because he had a 3month warranty on the repair. It has been 3months and I received no reply (and we had communicated with these lines during the repair so I know he's listening). I consider his warranty and communication flaky if you go there for anything.

Got my surface pro repaired last week. Love the service at On The Go. I would love to recommend…read moreOnTheGo Glen Waverley store!

Booked in to get a new ipad last week…read more Upon arrival and a great sales spiel from the Apple consultant, i was advised, sorry we don't have any ipads available! Wish i was told that before driving out to Apple Doncaster! Thats like going to KFC and being told on arrival, sorry we dont have any Chicken! Whats the point!

So... yesterday at about 3.30pm I killed my Mac. I dropped…read moreit on its side while it was charging on the concrete, amid an oily coconut tanning frenzy. Dam you random 28 degree day... seriously! 0.34 seconds later I was on the phone to the Apple Mac Doncaster store sobbing, hoping I wouldn't be judged be tech nerds for taking its life prematurely, or even worse labelled a murder. The conversation went a little like follows: Frantic Voice: "My Mac isn't working and I need help" Nerd Voice: "O.K Let's go to the start menu and find the...." Frantic Voice: "No, It won't turn on.... I dropped it..." Nerd Voice: "You did what..?" Frantic Voice: " I dropped it." Nerd Voice: "Well, that's probably why it isn't turning on then isn't it?" (Judgmental eyes burn through phone) Awesome, me and the tech nerd are on the same page... Following on from our conversation he offered me an appointment at the Apple Mac Doncaster store as he "clearly couldn't help me from the Brisbane call centre" in the hope of finding a resolution. My one reservation prior to visiting the store was fighting the billion other tech nerds grazing in tech nerd heaven that I would have to compete with. Thankfully they knew I was coming, greeted me at the door and somehow scanned me and my MAC in ready and waiting to see the specialist. After a long winded assessment and a bit of 'out the back' emergency surgery, the prognosis wasn't all bad. Apparently the plastic casing surrounding the charge area was all that was affected, but that meant the whole bottom case needed to be replaced in order for it to charge again. I was slapped with a quote of $700 (worst case scenario) and was told it wasn't able to be fixed today and that I would need to leave it for a 5-7 day turn around... Although my "Mac Genius" was super friendly and did empathize with my situation I still felt as though he could have tried a little harder. If there was a workshop out the back, then why couldn't he grab a hammer and start banging. Its only a little bit dented, wishful thinking I guess. Devastated... Time for a new MAC I think..

Well, this place was pretty handy, namely because they were able to fix my phone. Okay, when I say…read morefix my phone, I am simply refering to replacing the Camera lens, namely because it has cracked (I tend to be quite a butter fingers at times), and it was, well, needing replacement. They did it, and they certainly did a pretty good job as well. It really wasn't all that pricey, and it got done pretty quickly as well. Yeah, this place certainly did its job, though of course, my requirement wasn't all that difficult, but at least they got it done.

These guys are super friendly and willing to actually help you fix your problems not just sell you…read moreboxed product. I took in my old hard drive that had stopped working and they were nice enough to run some diagnostics on the drive to test it and make sure it was still fully functional before i spent the $35 on a new enclosure (absolute bargain btw). This took about 25 minutes of their time so was a pretty good effort. They also repair broken iPhones, androids, iPads, laptops and desktops. Champs!

Armed with a cracked ipad and a sad face, I turned to Yelp. Again to my rescue, this time in the…read moreform of Benjamin N, A1 was exactly what I needed : straightforward nerds who will fix things and minimal interest in up selling. I called A1 and the man was as straight as it comes. $100 is quoted, After being quoted up to $200 elsewhere I am happy that I got a straightforward and reasonable quote. Straight to point fixing, just what you need.

I want to leave a detailed review because this was a stressful repair and IT-Tech Online handled it…read morefar better than I expected. I brought in a 14-inch 2021 MacBook Pro that had suffered liquid damage from a hot starchy water spill. The laptop had completely stopped turning on. No power, no normal signs of life, and from what I had already been told elsewhere, it sounded like the kind of problem that often gets written off as not worth fixing. From the start, IT-Tech felt like a different category of repair shop. They were realistic about the risks, but they also clearly understood that this was a board-level problem and not something that could be solved with a superficial clean. What I appreciated was that they did not pressure me into an open-ended money pit. The arrangement was clear: if they could fix it, there would be a set repair cost, and if they could not, I would not be charged. That mattered a lot. Frances in particular was excellent to deal with. She was kind, calm, and professional throughout the whole process. She communicated updates clearly, explained where things were at, and made a pretty awful situation feel manageable. When you are handing over an expensive machine that seems dead, that kind of communication matters a lot. The repair itself took around 3 weeks, which to me actually made the whole process more credible. This was not some rushed same-day guess. It was clearly something that took proper investigation, labour, and probably sourcing or deeper board work. In the end, they got the machine working again. When I picked it up, the MacBook powered on properly, the display looked great, the speakers were working well, and overall it was obvious that the laptop had genuinely been brought back to life. That was a huge relief. They also gave me a receipt and explained the warranty. Overall, I found them fair, technically competent, and trustworthy. I would especially like to thank Frances for being so decent and helpful through the whole thing. Liquid damage repairs are never simple, but based on my experience, IT-Tech Online are the kind of people you want handling that kind of job.

Frances was very pleasant to deal with. Great attitude and explained everything that needed to…read morehappen and what the outcome would be. No surprises and a fantastic turn-around. I sent my MacBook Pro 17" to them from Queensland using Australian Express Post. It was delivered on Thursday, repaired on Friday and I have it again on the Monday. I had several messages from them letting me know exactly what was going on, could not ask for more. Thank you for your great friendly service. Roger in Queensland

Five visits to Fixaphone on Carlisle Street and Glenhuntly Road, and each time old time customer…read moreservice, professionalism and integrity. My Galaxy Fold 4 is broken- I so happened to be at Malvern Central yesterday and noticed a Phone repairer and asked him what it would cost to repair. He told me $1300.He was polite and helpful and even charged my replacement phone. Today I went to Fixaphone and saw Chris.. He looked at the phone and told me immediately to make a warranty claim and even told me from my 'recent' on my temporary phone I was using that I was in the 24-month Warranty period. Why would I go anywhere else other than Fixaphone? I offered to pay for the considerable time he spent with me- he declined. I will always go to FIXAPHONE.

I went in with a very simple problem - I'd inserted the sim card into the wrong section…read more The guy who served me (in Carlisle St) was able to extract the sim card within a minute. He didn't know the tablet well so wasn't aware it was for a media card but thst wasn't his fault as I didn't give him the opportunity to research it properly and was adament it was where the sim card was located. He was very patient and helpful and refused to charge me because it was such a simple job. In all honesty if he had charged me I would have been disappointed due to the issue being resolved so quickly. So great morals and work ethic too. I later found out from Samsung that the tablet model I have doesn't have sim card capabilities. Very happy. Hope they do well.

Love this store .. Excellent customer service an great prices .. Has everything I need for mobile…read morean iPad

So Ali does amazing work. Yesterday he fixed my iPhone in 10 minutes. Today I discovered a problem…read morewith the replacement screen. I went back and he figured out the problem and replaced it for me! He does great work and has really pleasant customer service skills. Definitely recommend and would go again! Hope I don't have to, but you know what I mean. Thanks Ali!