We have been customers for many years paying in advance and therefore depending on the automatic…read morerefill Ferrelloffers. Yesterday at 6:00pm (after business hours, of course) we discovered that the reason we were cold was that we had no propane and therefore no heat, cooking, or hot water. The lady we talked with was very apologetic and assured us we would have a fill tomorrow, (today). We called this morning and they again said they would get someone here ASAP. It's after 1:00. No call, no sign of them. We called and asked when we were scheduled; no return call. Of course we can only talk to a machine, so we have no idea what to expect. I don't know what is most troubling, the insensitivity to our pleas or the lack of communication, both between the company and ourselves and the company systems. Either way we lose.

What can I say. This company is the best in the area. They treat all customers like they are their…read morenumber one customer. I called on a Friday to have a gas delivery soon because my tank was on 30%. They said they would be out. I looked at my bank account on Tuesday morning and it was already done. I called the company and thanked them for the excellent service. You want the best? Call Franger Gas in Jones Michigan. #1 in my book

No fault to anyone, we had a broken valve on our tank and it ran out of propane. Josh delivered…read moreafter hours on Christmas night. AMAZING!!!!! He made sure all our propane furnace, water heater and stove were working properly prior to leaving. Thank you!!!!!

From the owner: We supply propane, lease propane tanks and provide related repair and maintenance services. Our…read moreservice area includes most of the lower half of Michigan's lower peninsula and northern Ohio. We have been reliable, transparent and value-priced since 1939. Our prices and more than 25 years of price comparison history are available on our website. Customers may access account information, order gas, pay their bills and conduct other business with us on our website or using our free downloadable smartphone app available for either iPhones or Android devices.

Polite, efficient and friendly. Have been doing business with them for several year's.read more

S&F has been good to deal with, other than when I called to ask them to please not drive their…read moretrucks on my freshly poured concrete driveway and to use the dirt service driveway next to it that runs directly up to my tank, I was told that they can add a note to my account but the drivers won't read it and they would crack my driveway sooner or later Acct#1193

I moved out of my home last september 2025 and discontinued my service. I JUST got charged for a…read moretank rental. When I called they told me that there is NOTHING that they can do because even though I called (which they can see) and cancelled my account that I didn't verify that that is what I actually wanted. Over 200 bucks they just charged me for NOTHING!!

This company needs to address it's customer service issues. There is apparently no way to contact…read morelocal personnel, as all calls go to an off-site call center. And, while Chori, the service representative, did the best she could, it took 3 days, during the winter, to get a delivery. They provide no timeframe for delivery, saying only that you'll receive a text/call when your driver is on the way. 72 hours for my 71 year old parents to receive heat is absurd, especially during the winter. I cannot fathom a business model that functions like this.

My mother has a "keep full" plan. It is 16 degrees, she is out of propane and no one answers the…read moretelephone! Grrrrr. Horrible customer service.

We have had nothing but great customer service from Tapper Propane. We have two tanks and they are…read morealways kept full. From Jody in the office to the employees delivering the propane.....always A-1 service!

We have experienced issues with my wife recently losing her job, and I am disabled, so we qualified…read morefor propane from the state. Nottowa Gas called us and said that they will charge us $200 instead of $150 to deliver from now on, because the state advised them to rush delivery.

Nottawa Gas has an amazing new location! What an wonderful place to shop! Great prices on bird…read morefood, feeders, houses and all thing bird related. They carry dog food, toys etc. Cat food and supplies! Fantastic selection of Trager grills to include accessories, pellets, you name it they have it. Service is fantastic! Definitely recommend shopping here!!