"I recently visited Excel Propane and was very impressed with the entire experience. From the…read moremoment I walked in, I felt welcomed. Everyone was friendly, knowledgeable, and took the time to answer my questions. Best of all, they were able to fix my problem while I was there! The office was organized and efficient, and it's clear they truly care about providing great customer service. It's refreshing to find a business that makes you feel valued as a customer. If you're looking for propane and excellent service, look no further than Excel Propane. I highly recommend them!" PLUS.... GREAT DEALS!!!!!

Are you looking for a gas company that doesn't treat you like they will do the bare minimum…read moreservice, just to get your money? Well, look no further. The people at Excel Propane treated me with complete professionalism, but with a Home-Town feel. There were several obstacles to overcome getting Propane to my house, which included an old tank and many buried lines to appliances which were no longer used. Excel came up with a great solution. They relocated my 1000 gallon propane tank to the back of the house. Then worked closely with Bel-Aire HVAC of Portage to run new lines from the tank to the new house Regulator and also to the Generac generator, while Bel-Aire ran new pipe inside the house to all three appliances. The result is peace-of-mind knowing we have All New Lines from the tank, into the house, and new pipes inside going to the appliances. My thanx and gratitude go out to all the people who make Excel Propane a great company to work with. Excel Propane is at the Top of their industry, and has no equal.

We just had our whole home boiler heating system replaced by E.M. Sergeant. Their quote was…read morecompetitive and we really appreciated their choice of a Made in Michigan furnace. Communication was professional, responsive, and friendly. Installers were top notch pros. We highly recommend them.

From the owner: We service or install your new heating & cooling / HVAC system for both residential and commercial…read more We also offer delivery for residential and commercial propane, heating oil, gasoline and diesel.

I moved out of my home last september 2025 and discontinued my service. I JUST got charged for a…read moretank rental. When I called they told me that there is NOTHING that they can do because even though I called (which they can see) and cancelled my account that I didn't verify that that is what I actually wanted. Over 200 bucks they just charged me for NOTHING!!

This company needs to address it's customer service issues. There is apparently no way to contact…read morelocal personnel, as all calls go to an off-site call center. And, while Chori, the service representative, did the best she could, it took 3 days, during the winter, to get a delivery. They provide no timeframe for delivery, saying only that you'll receive a text/call when your driver is on the way. 72 hours for my 71 year old parents to receive heat is absurd, especially during the winter. I cannot fathom a business model that functions like this.

Easy to arrange for deliveries. Timely delivery…read more Good maintenance. Friendly staff. Portal is user friendly and concise

I would give a -5 stars if I could. Purchased a place at Sandy Pines and I have been simply trying…read moreto put the account in my name for OVER 4 months which is something one representative admitted that they do everyday. First round of calls I was finally told by "Andre" (sp?) that I have to buy the actual tank. They later withdrew that demand but still no name change on the account and no propane delivery. Next round of calls and I was assured the account was in my name and could order when needed. Not true. More calls and still no propane. Last set of calls resulted in Andre showing up again, wanting me to sign a 3 year contract which NO ONE had previously mentioned!!?!?! Seriously? You can't make this up! Avoid the hassle and go elsewhere.

My mother has a "keep full" plan. It is 16 degrees, she is out of propane and no one answers the…read moretelephone! Grrrrr. Horrible customer service.

We have had nothing but great customer service from Tapper Propane. We have two tanks and they are…read morealways kept full. From Jody in the office to the employees delivering the propane.....always A-1 service!

Better than Lowe's and Home Depot…read more Their diet Dr. Shasta soda/pop tastes identical to diet Dr. Pepper and costs less. So I last year made permanent switch to Dr. Shasta. Menard's is only retailer in Kalamazoo area (That I've found) that sells the Shasta brand.

They always have what I need for home repairs or upgrades. The staff is helpful with finding items…read moreand offering advice. The store is neat, well-organized, and reasonably priced, with a solid ship-to-home option.

Very good field service, office average. Prices went up slightly and started shopping around. If…read moreyou are concerned about service they are exceptional. Sometimes this is worth the slight difference.

Great local company. Honest, do their best to keep regular customers prices low, not just new ones…read more Best in town pricewise and customer service. That's why we stay with them for many years.