Very poor treatment of patients, especially those who have (*gasp*) jobs.
For example, they have an answering machine, but turn it off when they're not available! So you can't call them during your lunch (or rather, their long lunches), or out of hours, or when they take a "day off for training", which seems to be extremely frequent. This is a real problem when you need to order medicine refills.
Another problem is their "open surgery", which is all morning. The idea is that, instead of the surgery managing its time and booking patients' appointments smartly, patients should take a morning off work, arrive at 8:30 HOPING for an appointment, sit there all morning, and finally get seen. OR not get seen, and take another morning off work the next day. Maybe they need to do this, to SOME extent, but doing it ALL MORNING seems like it just gives up on proper management, shifts the burden onto patients, and wastes proper appointment slots.
Another thing I don't like is that they pool their GPs, instead of allowing you to see a single doctor who can get to know you.
And worse still, the secretaries are FAR too happy to make decisions on their own, about which doctor they'll let you see, or what treatment you're entitled too, or what you can do over the phone vs. seeing them in person, etc.
This is all fine and dandy if you're sick once every 3 years, but for those of us who actually need the services of a GP on a semi-regular basis, it's a nightmare of incompetence and lack of consideration. read more