Super helpful and super fast and easy to work with. I would highly recommend to family and friendsread more

Worst experience Ive had with any business. This place is a money trap. I was sold a used car here…read moreand assured they sell good quality cars. When my car started having problems a few months after purchasing I went in to get some answers and some help. They offered no realistic options other than trading for another problem and took no accountability. When I wasn't satisfied with what they were offering they just Say sorry about your luck. I've done nothing to these people but help them and now I'm being ignored. Makes me sick to see this sprawling business in the middle of my city. I've seen many other bad reviews like mine. I don't know how they are allowed to operate.

This has been the worst experience I've ever had from a dealership. I have been waiting since May…read moreof 2024 to have the paint fixed from corrosion. The manager tried to tell me the reason they never got back to me was because my warranty ran out so I needed to call Jeep Corp. and basically give them a "story " to get them to cover it. He told me exactly what to say. I called Jeep only to find out my warranty didn't run out until a year after I reported to Hernstein about the paint. I found out the manager is no longer there and they had me get an estimate in the spring. It is now August of 2026 and it is still not fixed. I had trouble with the stereo popping loudly and disconnecting. I had to figure that out myself and tell them the problem after paying deductibles to have already put a new stereo in which didn't fix the problem. 6 months later it's happening again. I had problems when I first got this jeep and they couldn't figure it out til I pointed out what I thought might be wrong. I will never buy from Hernstein again and I will not recommend this dealership to anyone. The service department is incompetent and although I had 2 people in the office who tried their best to help me, they can't do much when management and technicians cannot do their jobs. It's terrible to call in and listen to their on hold recording talk about the great service they give when it's truly a lie.

Buyer Beware - Questionable Ethics at Play…read more I recently experienced a situation with Herrnstein Chrysler that I feel the need to share. My 2018 Ram truck was stolen, and I began searching for a replacement. After finding a truck (2016 Ram 2500 4x4) I liked online, I coordinated with Herrnstein Chrysler through Cars.com on Friday, November 29, 2024, I sent an email to the dealership to schedule a test drive. The following morning, I was contacted by Austin, a dealership employee, and he informed me that the dealership closed at 6 pm. I told him I would need about 3-4 hours to drive there, and Austin confirmed that it would be fine. I live in Louisville, KY. At 2:17 pm that same day (Saturday, 30 November 2024), I received a text from Austin asking if I was still coming to test drive the 2016 Ram 2500 4x4. I actually had just arrived at the dealership and let him know I was there. However, as I drove around the lot, I couldn't find the truck. When I went to the office, I was informed that the vehicle had already been sold earlier that day. Furthermore, they seemed unaware that I was coming to test drive it, and they offered to show me other vehicles instead. Understandably and unfortunately, I got upset and did not react well. I had just driven 3.5 hours to get there on a holiday weekend, only to experience a classic bait-and-switch tactic. I stormed out of the building, furious about the wasted time and effort. After leaving the office I sat in my car for a while, looking up other dealerships in the area, that's when the police knocked on my window. I guess, one of the male employees got nervous and had an accident and got sent home. Dealership management called the police, concerned about my outburst. The officer informed me that the dealership wanted to avoid escalation and had requested that I leave the lot. I explained my side of the story to the officer and left without further incident. In my many years of car shopping and buying, I've never been treated like this before. I will never return to Herrnstein Chrysler, and based on my experience with them, I strongly advise others to avoid doing business with them also.

Gabrielle Le master is a dependable and reliable Sales Associate at Coughlin Chevrolet and Buick in…read moreChillicothe, Ohio. I was looking for a 2025 Blue Chevrolet Malibu with a moon roof and with a remote starter. Gabrielle did find one but it was in Pataskala, OH. I found the vehicle I wanted in my hometown, a Chevrolet Trax. Gabrielle called me and I told her I decided to stay with Buckeye Chevrolet. She was very gracious and said if I needed anything to call her back. If you are close to Chillicothe and need a dependable car sales Associate call her @614-956-1630.

Absolute garbage customer service. Kent is halfway decent at his job of managing services, but…read moreevery other person acted like I was an imposition.

I would highly recommend Nourse for all your service and sales needs. They are amazing to work withread more

While shopping for a truck, I happen to run across one online from Nourse, I called and was told…read morethat the truck was no longer available however, there were a couple on the lot that I could look at. Once I got there I was greeted by a friendly salesperson, I was shown the truck and explained all of the features. As I was looking for something particular, I was told that I could order as truck or they could modify one of the builds that they currently had working. All the while they took their time to make sure all of my questions were answered and were very knowledgeable about their product. Overall a very good experience.

I would highly recommend nourse for all your service and sales needs. They are super fast and easy…read moreto work with

We had a good buying experience with Derek. He was very good to work with and didn't pressure us…read moreinto anything even though he had the chance to do so. We appreciated his style and demeanor