Buyer Beware - Questionable Ethics at Play…read more I recently experienced a situation with Herrnstein Chrysler that I feel the need to share. My 2018 Ram truck was stolen, and I began searching for a replacement. After finding a truck (2016 Ram 2500 4x4) I liked online, I coordinated with Herrnstein Chrysler through Cars.com on Friday, November 29, 2024, I sent an email to the dealership to schedule a test drive. The following morning, I was contacted by Austin, a dealership employee, and he informed me that the dealership closed at 6 pm. I told him I would need about 3-4 hours to drive there, and Austin confirmed that it would be fine. I live in Louisville, KY. At 2:17 pm that same day (Saturday, 30 November 2024), I received a text from Austin asking if I was still coming to test drive the 2016 Ram 2500 4x4. I actually had just arrived at the dealership and let him know I was there. However, as I drove around the lot, I couldn't find the truck. When I went to the office, I was informed that the vehicle had already been sold earlier that day. Furthermore, they seemed unaware that I was coming to test drive it, and they offered to show me other vehicles instead. Understandably and unfortunately, I got upset and did not react well. I had just driven 3.5 hours to get there on a holiday weekend, only to experience a classic bait-and-switch tactic. I stormed out of the building, furious about the wasted time and effort. After leaving the office I sat in my car for a while, looking up other dealerships in the area, that's when the police knocked on my window. I guess, one of the male employees got nervous and had an accident and got sent home. Dealership management called the police, concerned about my outburst. The officer informed me that the dealership wanted to avoid escalation and had requested that I leave the lot. I explained my side of the story to the officer and left without further incident. In my many years of car shopping and buying, I've never been treated like this before. I will never return to Herrnstein Chrysler, and based on my experience with them, I strongly advise others to avoid doing business with them also.

The service department is very dishonest. I know this is an old trope "dishonest mechanic", but…read morethis place earns the title. I had a $4600 repair done on my Cummins and they broke the parking brake cable when they pulled the cab off. They refuse to fix it unless I pay, claiming "they found it broke". Only a moron would believe that. I released the brake to drive it over there. So, they would have me believe that in the 5 mile drive over that the cable was severed with no other damage in the area. Get real. Also, they replaced my serpentine belt without my approval. They took that $100 off after I informed them that I had a new belt under the back seat ready to go if the one on there failed before it was due. Find another mechanic, I know there are trustworthy ones out there; I'm just new to the area and didn't know where to go.

Gabrielle Le master is a dependable and reliable Sales Associate at Coughlin Chevrolet and Buick in…read moreChillicothe, Ohio. I was looking for a 2025 Blue Chevrolet Malibu with a moon roof and with a remote starter. Gabrielle did find one but it was in Pataskala, OH. I found the vehicle I wanted in my hometown, a Chevrolet Trax. Gabrielle called me and I told her I decided to stay with Buckeye Chevrolet. She was very gracious and said if I needed anything to call her back. If you are close to Chillicothe and need a dependable car sales Associate call her @614-956-1630.

Absolute garbage customer service. Kent is halfway decent at his job of managing services, but…read moreevery other person acted like I was an imposition.

While shopping for a truck, I happen to run across one online from Nourse, I called and was told…read morethat the truck was no longer available however, there were a couple on the lot that I could look at. Once I got there I was greeted by a friendly salesperson, I was shown the truck and explained all of the features. As I was looking for something particular, I was told that I could order as truck or they could modify one of the builds that they currently had working. All the while they took their time to make sure all of my questions were answered and were very knowledgeable about their product. Overall a very good experience.

I really dislike car delealer. I think they take advantage of you when you go in for repairs…read more Everyone was nice that's not the problem. We took our camery in because the brakes weren't acting right, and the transmission was shifting slow when it was cold. Got charged for 2 diagnostic test. That's 200.00. 89.00 to flush the transmission. And a sensor had some corrosion on one brake. Total 332.00 I think they are worse then midas.

This place is honestly THE worst. I took my car in three times and each time it was misdiagnosed,…read morecosting me more money, while the original issue went unresolved. It turned out that my power steering rack was failing. They also missed that my brakes needed replaced. I took it to an actual mechanic who fixed the issues THE FIRST TIME I took it to him. He was appalled that they had done unnecessary repairs while leaving me to drive a vehicle that was unsafe. Bottom line, go somewhere else.