Updating because they deserve more than a 2.5 overall rating, at least based on my experience. I got a filling on Monday and all went very smoothly. Also the dentist is far friendlier in the morning, probably due to coffee. read more

The worst practice.. the doctor sold a toothpaste to me that could have been cover by my insurance. The hygienist is not good, she made a mark on my son's lip. I was very disappointed before and the doctor called me and apologized but I had a very bad experience again so I am definitely not going back here again. read more

I came here as a new patient and I was so nervous! I had bad experience with my old dentist and just took me a while to make an appointment. I'm glad I did because Dr. Kaur is SO nice and informative. She took the time to listen to my concerns, answered my questions, didn't feel rushed. My appointment was an hour, and the next person didn't show up until the next hour. She really spends time with her patients. I love the computer where you can see exactly what is happening. I really don't like the drill, so she switched to a manual one to make me more comfortable and I really appreciate that. When x rays were taken, I could see them being loaded on the screen. I really like this since it's not like they are trying to hide anything. She also took pictures of my teeth when trying to explain the issues and it showed up right on the computer. I really like the transparency. When I was taking panoramic xray, the hygienist actually asked me when my last xray was since insurance only covers it every so years. I was happy she was honest. read more

Dr Kaur is great to work with. I've been seeing her for a few years now. When I first went in, I had some dental problems. I ended up needing a root canal. The fault for that was on me - I was not not taking care of my teeth properly. Dr Kaur helped me to figure out what I needed to do differently. My teeth feel much better now- no pain, no sensitivity. I very much recommend Dr Kaur. read more

Dr. Kaur is a good dentist. I used to live down the road from her practice and it was convenient. I moved 10 miles away and will continue to see her because I am happy with her services. Her equipment is modern, her manner is stern but not scary (e.g. she warned me about my gums and after seeing her for a year they are much healthier and my flossing habits are good) but she is still nice and friendly, her office staff is organized and helpful, and I trust her. Also, their office is open on Saturdays and they take most insurance plans. read more

I would avoid this dental practice. Every step of the way there have been issues, from appointments that were made being not being able to be seen on time, low staffing, $20 charged extra during COVID, systems down, and billing errors. But what was a disappointment was on my last check up, I was told I had 4 cavities. I decided to get a second opinion and the other dental practice did not see any cavities at all. This was alarming, needless to say, I switched dentists. It may just my experience, but I figured I had to share. read more

Very impressed with the entire staff at this dentistry! I have been treated with the utmost respect and they have been very professional and polite. I drive quite out of my way to come there but it is definitely worth it! read more

DO NOT GO TO THIS DENTIST. While I don't have a problem with her as a dentist, but I agree with City of Fairfax C--her billing practices are more than questionable. Four months ago my husband went to get some fillings after receiving a treatment plan from the office. A treatment plan usually shows what your insurance will pay for a certain procedure, as well as what your copayment will be. She did a filling, of which she did not inform my husband, and which was not included in the treatment plan. Four months later we got a bill that is allegedly 60 days past due for $224.40. There was never either a bill or any discussion regarading additional charges. I am never going to her again. It is also obvious that her charges are way out of whack with insurance allowances for procedures, as well as other dentists' fees. She gave me a $1000 out-of-pocket estimate for four fillings, whereas I am able to get five fillings AND TWO CROWNS for the same money elsewhere! read more

Everytime I visit I have a great experience. The staff is lively and friendly, especially Asmae at the front desk. They make me feel welcome and Dr Kaur is always knowledgeable and forthright in explaining my dental situation. In addition, she is also a great conversationalist! I couldn't go anywhere else and feel so at home. read more

I found Nova / Dr. Kaur from a Google Maps search while on a 2-week business trip in Mclean, VA from my home in Los Angeles (Manhattan Beach). I had sudden severe pain with a molar, and as I wasn't able to take time off work mid-week they were able to see me on Saturday morning (they keep regular Saturday hours). After just a short wait I had Xrays done and a diagnosis from Dr. Kauer, and she presented options for doing further recommended work herself as well as a referral to another dentist much closer to my office if I preferred that. I found Dr. Kaur to be very professional, compassionate, and articulate, and I would certainly recommend her to others. read more

I've been a patient of Dr. Kaur for over a year. I came in needing quite a bit of work and I found her caring and thorough. She took the least invasive process to repair my teeth, and I could not be happier. With her thoughtfulness I was also able to avoid having a root canal. I've continued to see her for check ups and routine care and I highly recommend her. read more

I Fount Dr. Kaur to be very caring.

I would not recommend this dentist. It became clear by the time I left that Namrata Kaur got into this business only for the money, with no regards for what is best for the patient. I went in for a simple bi-annual checkup in summer 2011, which she did. During the checkup, she asked if I have ever got a deep tissue cleaning. I hadn't, and she said I needed one. I asked her how much it was, and if my insurance covered it. Once I started asking questions, she decided I no longer needed it because my insurance did not cover it. Then she recommended that I come in four times PER YEAR, which my incidentally was the maximum that my insurance covers. I had never heard of that, when I asked about it later, she said that it was just a recommendation and I don't have to listen. Additionally, she had me get the most expensive x-ray in addition to the normal ones, a 180 degree x-ray (can't remember what it was called). Later, when looking at my insurance information, I found it can only be done once every two or three years. The last straw was that she said I had two cavities in the number 2 and 10 teeth. I asked what from, and she said probably from eating sweets, sugar or soda. I let her know that I seldom eat any of those and brush and floss twice daily and rinse my mouth after eating these if I do. She did not show me the x-ray until I asked later. When I asked to see the x-ray, she just pointed very generally towards it, and when I said that I cannot see the cavities, instead of showing me what it looked like, she said it is very small and I cannot see it, but it is there and she is a professional so knows that. She took the x-rays back and put them away so I couldn't look further. This second time she said the cavities were in the number 3 and 10 teeth. She said she would send a treatment plan, which I still have in my email, and it has the number 3 and 14 teeth. Again, my insurance would conveniently pay for it. It looks like there may be an insurance fraud problem that my insurance, MetLife, may want to look into. I got a copy of my x-rays, and brought them to another dentist for a second opinion. The other dentist, I think it was Robert DiValentin, said that there were no cavities, and that one of my teeth simply has a natural indent in the enamel formation, and to come back in six months for another checkup. So, I would not go to Namrata Kaur with Nova Family Dentistry. read more

Chose to use this dental practice for myself and daughter (as we are not from the area) on an emergency visit because my daughter's baby tooth had fractured and was needing extraction. Immediately upon stepping up to check in at the desk the receptionist was not shy about asking for my insurance instead of offering a hello or welcome. Because of my daughter's tooth distress, I found the receptionist's greeting very gruff and lacking compassion to our stressful situation. The dentist was very nice to my daughter once we were in the exam. She recommended an X-ray so I was ushered (immediately) at 9:55 AM to pre-pay the front desk $79.00 for the X-ray. After paying i returned to my daughter and was present with her for the X-ray. Dentist verified the baby tooth needed to be extracted and I agreed. Dentist performed extraction. At 10:48 AM I paid $150 for the extraction and set up a cleaning appointment for both of us. The following week we returned for our cleanings and my daughter was examined and x-rayed again. During the same visit I was unable to get my teeth cleaned, which was the purpose of my own visit. After a long wait in my exam room, I briefly saw the dentist and had an X-ray. Disappointed I went to reception to pay $304.00 for my daughters visit. We are both self-pay and at that time I was able to set up an appointment for her follow-up fillings. At that time, I was handed a written quote for $1,990.00 for the dentist to give the 7 cavities "resin composite" and "pulp cap" for each. Decided to hazard and get a second opinion because I had a gut feeling I cannot explain. When I called to cancel appointment the receptionist cheerfully offered to give me a 10% discount for the services for my daughter. I declined and also asked if I could have copies of our X-rays. Weeks passed and I received several phone calls from the receptionist offering the discount and asking if I wanted to set up the appointment. I decided the second opinion with our family dentist would be best, even if it meant a long 8 hour trip. After getting our family dentist to examine us both, he found my daughter needed only one filling and I was cavity free. Everyone is free to make their own choice depending on their situation but I learned from this experience- It never hurts to get a second opinion. read more

Dr. Kaur's staff for managing her office finances has prompted me to leave this office due to questionable billing practices. With each visit there was a new fee which I continued to pay when there was a clear explanation. No bills by mail. In the past Dr. Kaur had asked for our patience and had corrected the person several times on ambiguous statements made in my presence. Yesterday, there was another greater than $150 cost on top of the thousands already spent out of pocket which again I had no problem paying if I understood the cost. With no clear explanation and embarrassing confusion with no Dr. Kaur onsite, I asked to have my records, I was told by her billing person that "I can't do that." Not give me my records??? HIPAA doesn't allow you to hold my records I replied. I was shocked and I realized the trust had dimiished! She called Dr. Kaur. The billing person returned to advise of the fees for copies: .50 per page and $25 per xray! So, read your paperwork folks when you enroll and keep your copies. I can't find this statement copy in my files. It was easier to just walk away in need of a crown for a recent root canal then to pay another cent. Dr. Kaur may be a good dentist without a good billing team; however, the non-compliant HIPAA comment diminished my trust in the office not in Dr. Kaur as a dentist. I'm sure I'll get a nice bill in the mail now after this review. Two City of Fairfax residents are now looking for new dentists in the area. read more

I have been seeing Dr. Kaur since 2008. I have ALWAYS found her and her team to be honest, courteous and professional. With as many times as I (need to) go to the dentist, it's important that I'm comfortable with their operation. And to rebut a previous review, Dr. Kaur has had multiple opportunities to conduct a procedure on me but thought it would be best to refer me to a trusted specialist instead. I highly recommend Dr. Kaur and her staff. read more

So, I've never really gushed over a dentist, but Dr. Kaur is the best dentist I've ever had. She is very nice and tries really hard to make sure you are comfortable with all the procedures. She explains everything very well and makes her recommendations easy to understand. She also has no problem referring you to someone else for procedures she doesn't do. Her front office staff are really nice and know how to take care of all the insurance angles. I've spent a lot of time there in the last few weeks with me and my children and they remember all of us every time. read more

I really liked this Dentist ! She is warm, friendly and encouraging. I went in for multiple visits and each time left with my questions answered and feeling reassured. I had no problems with scheduling an appointment or with billing. read more

It was the typical service of a dental office but I left a deposit on some major work I knew I needed, but I had job change which led to a new insurance company. So, it was a giant pain when I wanted to get my deposit back. It was several phone calls and emails later that I finally got it resolved. read more

I would very much recommend Dr. Kaur. Her staff is very friendly and pleasant. She is very receptive to talking about care and concerns. I started medicine that gave me dry mouth and she was very informative about helping me maintain healthy hygiene and combating the dry mouth. She was open about discussing my cavities and when filling them, it was painless. I would recommend that you really speak up during fillings. I have come to realize that my bite is very altered after the fillings, but that is more from my fault of not speaking up enough. There was one filling I cracked due to clenching and she was able to complete it despite the trouble with the location and it has held since the second filling. She made me feel very comfortable about proactive care around my dental troubles and always remembered concerns I had from previous appointments. She did recommend a night guard that was not covered by insurance but I needed it and HMO insurance isn't always the best. Hopefully her care will help me keep my original teeth well into my 80s, that's at least 50 more years! read more