When we arrived for a two week rental, there was no Wi-Fi, therefore no TV, only one small 6 inch pot for cooking, and no iron or ironing board.
After nearly three days the Wi-Fi was repaired and some larger pots, skillets and a colander were supplied. We still had no smaller items for cooking, no iron, no ironing board.
I wrote the host that it wasn't a matter of a single problem, but rather the pattern that indicated the apartment had not been ready for us when we arrived. I added that our experience would be reflected in our evaluation.
She responded by stating that this "caused a problem" for them and unilaterally rewriting the contract to indicate that we would have to leave the following day, She provided only a partial refund.
I spoke with several different people at VRBO customer service. Fernando and Angela were especially helpful, explaining that we had not broken any house rules, that we could not be evicted, and that the host could not rewrite the contract without my approval. I explained this to the host, who repeated sent emails, purporting to be from VRBO itself, rather than from the host telling us we had to leave.
After we left, she sent 10 emails demanding payment of $3,028, then $3,178, then cancelling request, requesting $3,028, $1,408, cancelling these, sending others demanding payment for cleaning and others, then cancelling these.
Our two week vacation was ruined by three days in an apartment that was not as advertised, a contract broken by the host, then harassing emails and eviction. read more