20 minutes to pick up phone,,,,,,,,clueless, Horribly managed store,Spending my haard earned money…read moreelsewhere,

1st they delivered a gazebo that was 800.00 less expensive than the one I ordered and paid for,…read more I said I would keep it, no worries, just refund the difference. They have taken 100.00 plus tax from my refunded amount, and won't bother to explain why. Kind of sleazy for a big store like this. Don't know if the on line order and refund are being handled in Duncan BC or in a larger Canadian center but- NOT GOOD as far as I am concerned. I used to be a pretty regular customer, not anymore. Donna - Youbou, BC

I am writing to share a frustrating experience I had with the customer service at your Halifax…read moreBayers Lake location, which has left me feeling disregarded and disheartened. In late July, I purchased a 16 cu. ft. Vissani deep freeze from the Bayers Lake store. Unfortunately, by mid-October, the freezer stopped working, and I lost all of its contents. I tried various solutions but couldn't get it working, so I sought warranty assistance. However, I couldn't find my receipt, which I needed for the repair. Initially, I contacted customer care via telephone, and the representative assured me that my receipt could be retrieved at the Bayers Lake store. On October 28, I went to the store, providing a three-day purchase window, the exact sales amount, and the model information, hoping they could locate the purchase. I was informed, however, that since it was a cash purchase, no record could be found, and no one offered assistance in locating it, despite the details I provided. I requested to speak with Assistant Manager Lyt Adams, who offered a full refund if I returned the freezer, though all I wanted was a working freezer. Initially, all I was looking for was my receipt so I could go through the warranty process and have my freezer repaired or replaced. However, I accepted this solution and was given paperwork to return within the week with the freezer. On October 30, I returned to the store with the freezer and paperwork, only to be told by a different associate that I could not receive a cash refund, only store credit. The associate's attitude made me feel as though I was doing something wrong, and it was made clear that store credit was my only option. Reluctantly, I accepted the store credit. On November 7, I found my original receipt and returned to the store, expecting that I could now receive a refund instead of store credit. I spoke again with Assistant Manager Lyt Adams, who said he would escalate the matter to Store Manager Ashley White and assured me that I would hear back from her. The next day, however, I received no call from Ms. White. Instead, Mr. Adams called me later that evening to inform me that there was nothing they could do, and the first thing he pointed out was that I was now past the 90-day return period. However, when I initially visited the store and spoke with Mr. Adams, I was within the 90-day period, so this feels especially frustrating. Throughout this process, all I wanted was a working freezer. I would be more than willing to purchase a replacement freezer from Home Depot, but there are no comparable models available in size, price, or immediate availability. I am disappointed that no one assisted me in locating the receipt initially, nor did anyone attempt to find an alternative solution to the product failure. Instead, I was left with store credit and no suitable replacement options in stock. This experience has left me questioning Home Depot's commitment to customer satisfaction. I hope this feedback will be taken seriously to improve service for future customers.

Home Depot is a great place to go if you're looking for a particular item that is in their flyer,…read moreother than that, I find it rather expensive! I went into this particular location last week because I was looking for taps for my kitchen sink. I found the staff to be rude and not helpful. I didn't really know what I was looking for and nobody asked me if I needed help. I found the kitchen tap isle, but walked out without purchasing anything. Before I went to Home Depot, I went to Rona for an idea on the prices. After glancing at the selection and prices at Home Depot, I decided to go back to Rona!

The staff didn't seem to know the first thing about hardware…read more When, after much searching, I finally found what I came to purchase (their website indicated it was in stock) the product itself was very poorly made, and the parts did not fit with one another.

Out in my neck of the woods, we seem to have everything! Except a Walmart (which I am happy about)…read more But we do everything smaller and more tame! I like that. And this Piercy's / Rona is no exception, it has what i need when I need it! Lumber - for when i want to build some awesome stuff. Tools - for when i need something, or to replace something. So does Cdn Tire! Paint - for painting. supplies - for everything, electrical, plumbing, etc. etc. etc. Does it have everything? no, but it has the most common needs a home owner typically y has! Plus it is only 5 minutes from my house......HUGE bonus points. Yes the Rona/Kent/Home Depot in Bayer's Lake are bigger/better/ more ominous, but they are further away when you need say a junction box and generic ceiling light to add in my basement! ( last nights project!)

We moved to Upper Tantallon in 2002 and I can't count the number of times John Glover has pulled my…read morebacon out of the fire. They maintain a wide inventory coupled with their superior knowledge of their staff. While we are blessed with a Rona and a Canadian Tire but I always make Remonds my first stop.

The best locally owned Hardware store, fortunately never failed me is great and friendly customer…read moreservice and quality of products, very clean and organized. Priced reasonably and will go the extra mile to assist you 365 days a year. We've lived in the area for 17 years and still shop there.