I've been going here for several years, to treat a persistent anemia, involving IV infusion of iron…read morewhen my levels get too low. Dr. Kula, my hematologist, is not only incredibly calming, but her problem solving resulted in me getting an actual diagnosis after many specialists and diagnostic tests showed no specific cause, despite how thorough the other specialists as. When I first went to Dr. Kula, I was frustrated and worried and she turned my worries around, telling me we would get a solution. She seemed attuned to me, kmoldgable about my case, and was incredibly efficient without me feeling as if I'd been rushed. After ten months of testing, I was so relieved to have an answer, and four years later, Dr. Kula still inspires my complete confidence.
As we all know, the doctor is only a part of the process, but in this case, the entire staff, from front desk, to nurses, to techs, have all been fantastic. No huge delays in appointments. In fact, I think every single appointment has run a few minutes early. Questions and concerns are answered in detail, blood draws are painless (no, seriously!) and it is great that they have an in-house lab, so in the short few minutes between blood draw and appointment, the doctor has updated and to the moment red and white counts, etc.
I've spent most of my time in the infusion center, since my iron replenishment is usually an all-day affair, and this has allowed me to meet some great folks, as well as being able to observe the flow of the infusion area.
The infusion area is one big room, with a nurses' station at one end, several offices, including scheduling, I believe, scattered throughout. On one end of the room is a smalll kitchen area with soft drinks, animal crackers, and the like, for patients and caregivers alike. There are two bathrooms, very clean and well appointed. Patients and a caregiver for each, if the patient has brought one) sit across an aisle, and the chairs are close enough to foster communication, if desired, but far enough apart to offer a bit of privacy.
There are several televisions suspended above each row, but I haven't seen them turned on at any time. There is a good selection of magazines, and also a bookshelf where you can take or bring a book to donate. There are mostly adult genre paperbacks (mysteries and romance).
Most patients seem to be on their tablets during their infusions, utilizing the wi-fi, which is at perfectly reasonable speed for web surfing. As I haven't tried streaming on the wi-if, I can't comment on how that speed might be.
The infusion center is sunny and pleasant, and the nurses are thoroughly and wholly patient focused. Nurses are assigned to a "row" of patients seated in chairs across an aisle from each other and the nursing staff freely offer an extra hand if several patients need assistance at the same time.
The nurses in this section are so soothing, explaining every step of the process and how long each segment is expected to take. While side effects are mentioned, they aren't emphasized, and through the process, the nurses were always only a few short steps away.
If you'll be there for some time, the center is very centrally located, with a large Wegmans grocery store a short distance away, among many other shops.