they were awesome. price was reasonable service was professional. they were done in a day. they cleaned everything up nicely. and i love my new roof. If you need a roof and don't want to spend your life savings on a replacement. call them. read more

Novak Home Improvements - My roof - Roofing Near Me - Bethlehem, Pennsylvania

Agree with Jessica.... DO NOT WORK WITH THIS COMPANY!!! They sign you up, very friendly... than do not communicate when work proceeds....no matter how you plead. Also asked for owner, empty promises. They don't even consider the fact it is YOUR home. Very bad roof work, sloppy & it leaks!! Only 3 months old. Will be replaced again, ugh! Stay away, shouldn't be in business...hate seeing their signs all over! read more

I, too, was approached regarding the hail storm and was lucky enough to have the majority of my roof and siding replaced and paid for by my homeowners insurance. I received a quote in May of 2015 and approved the work. It took weeks for them to show up for the roof work onLY after continuous follow up by me as to when they would start the work. In July, I received a final invoice and completion of work notice BUT the work was not done. They never came back to do the siding, shutters and gutters. They didn't show up until the end of august to finish the job and with no notice they were even coming. Also there was some work that the insurance company would not pay for but the township required. I had received a notice from my current homeowners insurance that I needed to provide them with proof the roof was replaced or I would be dropped at the end of the contract year (which I was because they wouldnt provide me with the documentation I kept requesting). From the time the work was completed up until November I called continuously requesting an itemized invoice of the work and what was owed and paid so I could supply that to my insurance company. After never receiving the paperwork I finally gave up. I tried numerous times to pay what I owed but did not have a final invoice of that. Now, it's the end of march and they have the nerve to contact me that they will be coming to my house to pick up a check. They were paid almost completely in full (over $4500) at the beginning of the job except for my $500 deductible. I was not able to return their call about coming for payment so they called me the very next day threatening me. I'm floored at this behavior since I tried for months to make final payment and that THEY let this go for so long. When I finally called them back I asked why this has taken so long I was told they just have so many files and they are just now getting back to me. Seriously? SO once again I asked for an itemized bill and they have basically refused. Today I receive a letter in the mail stating the amount of the job and what was paid...that's their idea of itemization. On the letter it says I have basically a week to pay in full or they are going to the magistrate to put a lien against my property. This has been the worst experience I have ever had. I would not recommend this company to anyone. The way they do business is a disgrace! Their behavior in this matter just makes me think they are in financial trouble. STAY FAR AWAY FROM THIS COMPANY! read more

Let me start by saying that if i could i would give 0 stars but yelp doesn't allow that so unfortunately I had to give 1 star. So I signed the contract, Had an appointment scheduled for may 18th. Never showed up. . We called them, they said oh we will be there Wednesday. Wednesday came they never showed up, they said due to another job they couldn't, they said they will be here Friday, they never showed up. When contacted they said there truck broke down. Last straw was they showed up to the house and could'nt get through the backyard so they left. We were told by one of the roofers in the beginning of all this that we didn't need to be at the house for them to do work. It just seemed like it was excuse after excuse. There was allot of miscommunication on there part. We as customers were trying to contact them when in fact they should of called us to let us know what was going on. It came to the point that we wanted to speak to the owner and when we got ahold of him he was extremely rude, insulting and non apologetic.. so I ask myself this question. . Is this a company that we want to deal with to do an expensive job? HECK NOOOO... we will go else where. There not the only roofers in the lehigh valley. So if you come across this company do not give them the time of day because they for sure won't give you the time as a CUSTOMER. . read more

This company should be not considered for any type of roofing job.I can't speak for the other services they offer but I suspect that the work they did on my roof is just as telling as the rest of their work. Don't be fooled by their sharp looking website..The pictures tell of their work..The materials they used ( facia on front of house ) was put on end of May...It warped..They have been told..bet they continue to use it...the picture of the roof with the bubbling effect was put on in March...The gutter was ruined when it was detached and reattached when the roofing material was attached...btw had 3 independent surveys of the roof done..ALL informed me that due to the pitch of the roof ONLY a rubber roofing material should be used and should have been used originally. ..this work done by Novak was to correct original work that was done poorly and with the incorrect materials done years ago..porch roof leaked..this started two years ago..They know the work done was wrong and after over 30 phone calls , 3 attempts to fix the original problems made much worse and telling them that reviews would be posted of their work they were then going to do it this time correctly.. As they put it..Really..the facia on the front of the house was just a repeat of the same materials that failed years ago..I informed the owner of the materials failure ( since according to him he never saw that warping effect BEFORE.).the other consultants took one look and said the Exact same thing..material was too thin..paper like was the term used..And Novak thinks I'm going to allow fourth time to fix it. .not happening...just look at the workmanship...informed them work is being done by a company who abides bye roofing standards ( used by legitimate companies)...we are headed to court..if this isn't a heads up I don't know what else I can do to help protect you from this company and the stress and aggravation you will face later...Be advised. .. read more

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Gave me an estimate, I agreed on the price/signed off on it, and never received the service. I called over 10 times and never received a call back, so I went with a different contractor. Poor customer service. read more