Doctor is great but the front office is a joke. I have medicaid and since last September I have…read moretried to get my bill fixed. Medicaid has even called them on 3 way and asked for a complaint number for the way they talked to the medicaid rep on the phone. Now they send me to collections when I HAVE INSURANCE THAT PAYS THE BILL, they just cant seem to figure out how to do their part right.

This Practice since Dr. Kelly left has completely went down hill, I was a patient of this practice…read morefor 30 years. The new owner and staff don't care at all for the patients. I am a type 2 diabetes and they would skip then A1C test and don't care and am suppose to be checked by them every 3 months. They became nothing more then a meat market collecting money and they over charge for everything.. They don't follow the Medicare rules at all. Most people don't know that in order for the Doctor to charge Medicare they have to spend a amount of time deemed by Medicare but they don't they rush you out after making you wait way past your appointment time. Which is against the rule of Medicare. If you are on Medicare file a complaint against them. I would say stay away from Kernersville Family Practice you will never get good care at this terrible place!!

I brought my teenage son into the office for a sports physical and had a good experience overall…read more The price was fair and not overly inflated for what we came in for. At first, we were greeted and given several forms to fill out. Before I finished filling out the first page, a nurse called on us to follow her back into the office. She was pleasant and provided us with a comfortable welcome. She assured me not to feel the need to rush in filling out the forms. After her assessment of my son, Dr. Chow entered the exam room and was just as friendly as the nurse. He engaged us both in conversation and questions. Not to mention, he was very patient in filling out the 2-page form that I brought in for him to fill out on behalf of my son. He gave my son a thorough exam and asked me to contact his office to make a future appointment for my son's yearly physical. In all, I would recommend this practice for anyone with similar needs.

Dr. Andrew Chow is a great primary care practitioner and so is NP Erica Cox. The care they provide…read moreis very attentive and the entire practice does their best to provide 5 star service for its patients.

WHATEVER YOU DO, DO NOT TAKE YOUR LOVED ONES TO THIS ER…read more Arrived at ER around 2AM with my wife who was experiencing chest pains. Before they can get my wife in a bed an ER attendant is already entering the room asking for debit card. She tells me there was a $200 copay. When I get the receipt I notice I was charged $800 - when I asked why the difference the ER attendant goes absolutely nuts, screaming and acting aggressively towards me, yelling out loud that she "knew how to do her job" and if I didn't like it I could take my "so-called" sick wife elsewhere.. Yes, she actually said "so-called". Two other female ER staffers behind the desk thought it was funny and sat there laughing out loud. The one saving grace here was that those working in actual ER were grown adults capable of acting professionally. You will never find me visiting said facility again. You can keep deleting this post - I will keep re-posting it.

It's a good walk-in place! My 1st visit at this site. The…read moreentrance splits, so It would definitely help if they put up a sign saying which way is for novant employees and which way is for other patients! I wasted 20 minutes waiting only for the secretary to tell me I need to go to the other side! Signed in a 2nd time, waited another 20 mins to be acknowledged! The secretary didn't seem too happy that I won't repeat my SS# louder for her, instead I wrote it down and handed it to her. Finally got in, still can't remember the person name or her even cleaning her hands once. Waited over an hour in room to be seen. Woman said there was only 1 chart ahead of me!! I know this place can definitely do better than that!!