Last time I visited this store I had a negative experience but this time things were better…read more I had to replace my iPhone's battery which dropped down to 79% battery life and was still under Apple care + warranty. I was able to schedule a same day appointment at this Apple Store. Once I arrived there were many employees available just chatting so I asked one of them for assistance and he pointed me to one of the employees who should be able to help me. The problem is that there were already 3 people waiting to talk to this person so I had to wait about 15 mins. Once I was able to talk to that particular employee things moved faster. I left my phone and they told me to come back in 90 mins. 10 minutes prior to that my phone was ready. Overall my experience was positive but I don't understand why another employee wasn't able to assist me and I had to wait 15 mins past my scheduled appointment time to talk to someone.

Great product. Always busy store long waits at Genius Bar . Hopefully they will expand store as…read morepromised.

They STEAL parts. Avoid them. As suspected the motherboard of my HP Pavillion laptop was dead and…read more it wasn't worth it to have repaired. They gave me an outrageous estimate so i declined and paid the diagnostic fee. I decided to salvage the parts. I open up the laptop and the hard drive and the RAM cards are gone. They stole the 500GB Hitachi HDD (hard drive) and left the useless 15GB factory recovery drive in the bay (see photo). Laptop came with two HDDs. And they stole TWO after market 4 GB Kingston RAM memory card I installed and replaced it with a cheap no name brand 2GB card. Of course they denied it and said it "might've been a defective" part. If you had your device repaired here there is a good chance your expensive factory components were stolen and you walked out w cheap defective and potentially unsafe parts. Avoid them at all costs.

Had a repair done by them about a month ago rather than going to Best Buy as I like to support…read morelocal Staten Island businesses. The store is pretty dingy looking and there was large pile of what looked like old computers just left underneath the front window. The kid that helped me was friendly and helped me replace my laptop keyboard. When I took the keyboard home I noticed that it was really cheap feeling and flimsy. It definitely wasn't replaced with an original part from the manufacturer. Some of the keys now just stopped working all of a sudden. I got fed up with it and just bought a new laptop from Best Buy. I paid a lot of money for a cheap looking part and it didn't even work. Next time I'll just go to Best Buy. I would have taken it back to the store, but I figured that they would replace it with the same cheap feeling keyboard as before that would just break again. I suggest to go somewhere more professional that does not cut corners and over charges.

They have a flat rate 75 to fix any problem as long as it doesn't require any hardware componentsread more

Took 10 calls to talk to a live person that hung up on be after I told them I was aggravated. Mind…read moreyou I wasn't yelling. Never again will I go to Best buy.

Bought a computer that was open box thinking it was a good deal. Even had it uber's for $50. The…read morecomputer doesn't work and is very slow. I emailed and never heard back. They want me to drop off the computer miles away.

GARBAGE, i took 2 printers there back in late january 2020 i took a DTF Epson and a Sublimation…read moreEpson, The Guy/Owner charged me a deposit, i waitied over 3 weeks, and no contact, i finally call him and he said " no luck with printer" so if i would of never called my printer would be sitting there, so i went 3 times to try to pick it up and he was closed out for about 2 hours, he is the only one running the business and cant keep up. When i picked up my printers i asked him about the sublimation printer, he asked me and said " What is Sublimation?" i was stunned. so i picked up both printers HE NEVER TOUCHED NOR OPENED the printers, it was just sitting at the same spot over 3 weeks ago, I lost my deposit and lost time, i ended up going on youtube and fixed it my damm self. DONT WASTE YOUR TIME THERE, plus he acts like he dont need your business. He was too serious and i did not get a good vibe at all from him, but i gave it a try and i should of trusted me Gut.AND last thing alot of people were trying to drop off boxes since his services are UPS FEDEX And i think DHL, so the customers were upset that he always had a sign on his door saying " We will Be back" but it took hours for him to come because i waited over 2 hours so i can pick up my printer since i live far, i allready did that trip 2 times and i was not leaving until he showed up. well i hope this helps,

From the owner: Alpha Laser Richmond Corporation was formed in 1993 by Robert as a printer repair and cartridge…read moreremanufacturing company. With a background in the computer service industry, we knew exceptional products and service was a must to make it. Today Alpha Laser Richmond Corporation services printers, faxes, and computers, and installs and maintains networks. We also sell over 4000 imaging products and original equipment manufacturers, as well as remanufactured and compatible products. Our service department is located in New York City and covers the five boroughs, Long Island, Westchester, Central, and Northern New Jersey. We offer many different types of service plans; from time and materials to service contracts and print management programs.

It's such a time in this day and age when I want to build my own PC but have NO CLUE what I'm…read moredoing. Yes, YouTube tutorials are one thing but since I'm a hands on learner; sometimes I just can't get it. This 5 star is going to the wonderful Reinaldo! Who saw me looking clueless next to the available graphics cards. Micro center has such a wide variety of everything that it can get overwhelming but he helped me every step of the way and even took a look at the list I made. Constructive criticism may hurt my feelings but his advice wasn't to sway what I wanted but give me more perspective of how it will run in comparison to how it will look. With streaming and my art set up, he knew I'd need a better parts. At this point, I didn't mind paying a bit extra because he EXPLAINED why I would need them instead of just upselling me for the heck of it. 10/10 service and care. Also big 10/10 for micro center getting employees that are knowledgeable and love what they do. Along with having EVERYTHING. (If they don't, the employees can help you find it at a different micro or help you order it to home) Thank you!

Well, I just ended one of the absolute worst shopping experiences of my life. I left this review on…read moretheir other site too. I specifically came here after ordering a Web order of one of the two things they had - and then the following sequence of events happened. 1. My web order was not on the shelf, even though I had a confirmation email, they saw the confirmation email in their system, and then weren't able to find it after 10 minutes of searching. They then told me to go to the floor (no help, no direction on where to go) to go find what they lost 2. I am told to go to a sales representative on the floor. I tell him what I need, knowing that there is still one left in their inventory since I didn't buy them out with my Web order. He searches the generic name of the brother labels i'm looking for (literally "brother's label cartridge"), the results are very long, he doesn't go past the first page, and he tells me that they don't carry that here at all 3. I then show him the page on the website with the right name. He finally looks it up. he tells me it's an aisle seven and tells me to go there. 4. I go to aisle seven I search for another 10 minutes, no help from any staff at this point, and no cartridge to be found - neither the one I ordered online nor the one they had left in inventory. Look, I know mistakes happen, but there was a point of friction on every single step in this process. There was no accountability, no support when things went wrong, and no accommodation once the experience is wrapped up. I've had two negative and two neutral experiences. I've tried. I'm sorry. Never coming back, and I'll let my friends know my experiences when it comes to electronics

These guys are very professional, and helpful. I brought in my computer that was loaded with…read morespyware/malware that I could not figure out how to remove. They had it fixed for me in a timely fashion, and it ran just as good as when I first got it. I heard about these guys from my school. My school uses them for their internet and phone systems. If you are looking for guys who know their stuff, and always have a smile on their faces, this is the place to go!

From the owner: We specialize in all technology concerns including; General Computer Consulting, Computer Hardware…read moreSales, Computer Software Sales, Custom Software Programming, Computer & Printer Repairs, Off-Site Backups, Cabling - Network, Phone, and Video, WiFi - managed, Local & Wide Area Network Design, Phone Systems, Video Surveillance Systems, Internet Service Provider, Web & email Hosting, Web Site Development,

My problem was corrected quickly and this old analog guy got a little smarter.read more

I just purchased a new laptop from Lifeline, which would make the third computer I've purchased…read morefrom them over the last 10 years. The team at Lifeline is helpful, professional, and very responsive. They have repaired my daughter's laptop in the past, set up all of our new laptops, and made it all easy and seamless for us. I highly recommend their services!