Great place to get your taxes done! They were extremely nice and helpful. They worked with me to…read morefit me in even though my schedule is jam-packed during the day. (-1 Star for the office being kind of old and run-down. I get that it's a tax place so it doesn't need to be ~fancy~, but it was super old and kind of falling apart.) I would definitely go here again. I appreciate their help and patience through this tax season!

Not sure why other folks had issues but the folks in this office are very kind and helpful. The tax…read morepros are knowledgeable and take the time to answer questions and explain outcomes. Definitely way easier than doing taxes in my own!

If I could give this place zero stars I would. I scheduled an appointment for 6:00pm. I arrived 10…read moreminutes early and waited until 6:40 before asking the receptionist if she knew how much longer I would have to wait. She shrugged her shoulders, and said that the "tax expert" had a 7:00 appointment so I should just drop my papers off since it was already 6:40. What?! Why should my appointment be bumped/removed because your accountants can't tell time? She then proceeded to tell me my taxes were going to be easy since I'm a student (I am NOT a student; I can only assume she didn't value my appointment because she thought this though) I would not recommend going here unless you like wasting time. If their tax preparation is anything like their customer service, beware.

I have been going to Zool to have my taxes prepared for 12 years. He is wonderful and I have never…read morehad a problem with any of my personal or corporate returns. I would not think of going anywhere else and have continued to see him every year even though he moved from Chicago to Sycamore. He's just that good.

From the owner: At H&R Block, we provide tax services for individuals, families, and small businesses in Sycamore,…read moreIllinois, as part of a nationwide network of local tax offices. Our local tax professionals can help you prepare and file tax returns, answer tax questions, and find you every credit and deduction. We know taxes can be challenging on top of your regular schedule so support is available by walking in, making an appointment or dropping off your documents at our office. If you want to work with your tax pro from home - just call and ask to use our Digital Drop-Off service. You'll get an email from a tax pro with a link to upload your documents. Visit your local Sycamore office to connect with a tax professional.

My rating is based on the fact that after being with T. Allen & Associates and its predecessors for…read more50 years, I was dropped as a client due to expressing my dissatisfaction with the service I received for the 2022 tax returns. The problem was not due to the actual preparation of the return but to subsequent sloppy handling of it and blatant fabrication of a story to mitigate the circumstances in getting the return back to me for signature. I had requested that the material be sent to an address in Florida where I would be. While there, I inquired as to receiving the packet for signature. I was told that the material was on its way. Not having received my packet in over a week, I again inquired and was told to wait a while. Another week passed so again I inquired and asked as to what address my return had been sent. They did not know because they did not keep a record of it and thus could not be tracked. After a few more days I again inquired and was told the material had been returned by the USPS and they would send it out. About a week later I received the return from T. Allen & Associates. I noticed that my original material, such as W-2s and 1099s were photocopies. In all other years, original material was returned. In questioning this, I was told that the original packet had not actually been returned by USPS, so I received a copy from their file copies. Corroborating the falsehood was that they could still not tell me where the original materials had been mailed to. There was no need to make up a story about the returns coming back to T. Allen. It was uncalled for, false and unprofessional. Furthermore, it puts a bad light on client relationships. T. Allen conceded that errors had been made. What caused him to drop me as a client was that I had labeled his staff incompetent. I did apologize for the poor choice of words since I have never had a problem with the actual tax preparation. I could have been satisfied with simply apologizing for the apparent clerical error in sending my return to a wrong address. However, I explained that what put me over the top, in my choice of the word incompetent, was being lied to by a member of his staff. In fact, I chose that word because I did not want to use the words "being lied to". I realize that the staff member meant well, but he went too far. I had forgotten that I was dropped as a client so I sent my material for the 2023 tax returns to T. Allen. He sent back my materials and a copy of our email correspondence from the previous year to remind me that I was no longer a client. In the emails Allen pointed out that in the email subsequent to our disagreement, he had written that they no longer wished me as a client and that they would return my check for the preparation of the 2022 returns. I checked my records and found that they had cashed my check, rather than returning it as stated. So I wrote him a nice letter, again apologizing for my poor choice of words in criticizing his staff, and reminded him that he was going to return my check. I said I would appreciate receiving the remuneration. Well, a few weeks later and no check. Obviously Allen chose to renege on his initial words. Hence this review.