Boy, I tell ya.... I was a customer for several years. Machines always in disrepair and another…read moretrip to Houston to get them fixed. The owner Dennis was hard to deal with, being very irritated most of the time. He pieces machines together though, in a market where parts are hard to find. After my last repair round, where he swapped a processer out of one of my machines putting in a less capable one..... I will never use his shop again. Attitude is everything. When I questioned him about the repairs he got in my face and became very aggressive, then calming down quickly. Be careful if you go there. Very little machines, but a whole lot of attitude..

I've been a customer of Westfield slots for some time now here in Houston Texas. Well not sure what…read morehappened but the older man asked me to "get out of my shop, leave" ... Well no problem. Never going back. I left. That was yesterday. Not sure why, or if I did something wrong... don't really want to know. .... no worries, there are other sources for machines and parts in the area. I'm not here to pick fights, I'm 66, too old for that crap. Just be careful if your looking for a machine and the places you shop.... some places for slots vary, maybe try online through private sales, might be better off in the long run.... if you choose to shop at slot stores on the Houston area, try Jeff at Haywire slots or East Coast slots....Glenn Brock

Everything went well and beyond any expectations! Service was top notch from the minute we pulled…read moreinto valet to the minute we drove out to head home! Front desk 5 stars and the room was sweet and everything a boutique hotel should be! We had direct access to the poll from our room patio which was delightful!! We enjoyed breakfast before leaving at Zaza's Monarch restaurant and Julia, our server, was insightful and very helpful! Food was great and we will be back to stay again!!

I spent $764.71 for 2 nights. $60/ night for valet parking seems reasonable but with parking sales…read moretax (wtf??) and credit card processing fee (I'm happy to pay valet parking in cash), it's additional $202.80 for 2 nights. I stayed at Aria and Venetian at Vegas a lot but I have never seen something like this. Did not touch their drinks inside fridge. Only used their fridges for storing our waters. They charged $8.85 for using their mini bar food. I'm a full grown adult staying with my wife, no children at all. While I called the hotel to dispute it, the lady did not want to investigate or refund about it. What? I'm a full grown adult calling to dispute about $8 after I deliberately used it? Was I supposed to write down an inventory list of what's within fridge and take pic as a proof? Was I supposed to ask for their agreement prior to using their fridge to store my water? Thats fucking insane. It's not about the price, it's about the fact that I did not consume their drink. If you hate money, come here. 2 stars not 1 star because to be fair, the hotel room is comfortable. Staff is friendly. Well, never again. Extremely disappointed. Manager, if you are reading this, you better look into it and refund my $8. It's not about the $8 it matters, I won't accept a rip off I seldom made bad reviews as you could see my post history but make this make sense

Amy is a great host. We had a good time and I learned black jack thanks to her. She explained me…read moreall the rules about this game. Great experience

Have a great experience with Gatlin. He was very nice an helpful to those who were new to the game!read more

owner "GROUP" is amazing. Had an issue and actually climbed the corporate ladder. Was treated with…read morerespect and issue was resolved ! ! Breath of fresh air in this day and age..... ®

Staff was really nice and friendly. Drinks were very affordable and not overpriced. Ashley was a…read moregreat waitress for a busy room! Chips came fast when players busted out of a hand. Loved the timed rake which felt like a big steal.

Love this hotel! From the check in, the staff, the complimentary waters, the easy parking garage…read morenext door, the clean rooms, the early check in, the complimentary car service, A plus. I didn't give 5 stars due to the horrible hotel smell in the hallways. It's a strong pest control smell. It had our heads hurting every time we went in the hallway. Outside of that excellent experience.

I'm not sure what these other fools experienced but I'd bet they really do not know luxury and are…read moresimply wannabes. This is a primary location and all about your experience. The king rooms feature a big bathtub that my wife absolutely loved. It's big enough for two. The rooms are upscale and the bed is so comfortable. FYI...my wife could see me on the bed from the big bathtub. The staff is all about your experience and over the top nice. The restaurant/bar is an experience all by itself. Great food and drink with a staff that caters to your experience. Occasionally we like to treat ourselves and you should too. Guys if you're looking for a way to spoil your lady this is the place. Great restaurants are within walking distance. But the JE downtown is an experience you will both enjoy!

Came here for the Texas GOP Convention in June 2026. It's a big convention hotel, but my room was…read moretopnotch - a "Corner King" with signs of recent renovation. Everything worked and they're back to daily maid service. They have a fine breakfast buffet in the lobby, with eggs and omelets made to order. The only drawback is parking - the usual self-park garage was closed during some nearby construction, meaning that if you're staying here this summer or fall, you'll have to choose between valet parking ($80/night) or else a pretty hefty hike to garages that allow overnight and in/out parking. Note: Indoor pool only. Not nearly as cool as the rooftop pool and lazy river at the other Convention Center hotel.

I didn't stay here, but was here for an event and it was great. The staff in the large Ballroom of…read morethe Americas (which would make a great underwear brand name), was amazing. The bar staff was friendly and engaging and the food provided was great. The staff was also amazing at keeping the venue clean and clutter free with a bunch of attendees leaving plates and glassware everywhere. The lobby area was spacious and inviting and it had a Starbucks in the lobby. There was also a skyway to the convention center on both the 2nd and 3rd floor. It super close and hopefully your convention is on the same side as this Hilton, otherwise, you have a long walk to the other side.