After checking reviews and talking with friends who were recent home buyers I decided to use Win…read morefor my home inspection. While I do think Brian caught a lot of things, was very helpful explaining things there, and took a lot of pictures and videos - he missed a few big things. My first day with the keys I realized the kitchen counter was not at all attached to the kitchen counter and there was a leak in the pipes underneath the kitchen sink. After living there for two days the handle to the shower faucet broke off completely - this might not have been something he could've caught but I feel like as an inspector you would typically have a better eye than the average person for things like that. Although I did think that Brian was good at explaining everything, I was just a bit disappointed to find these things immediately.

I had a great experience with WIN Home Inspection from start to finish. Brian was punctual,…read moreprofessional, and incredibly thorough. He took the time to carefully evaluate every aspect of the property and explained his findings in a clear, easy-to-understand way. I received the detailed report that same night, which was well-organized, included photos, and clearly outlined both strengths of the home and any minor areas to keep an eye on. I felt confident understanding the condition of my new home. I believe WIN is trustworthy home inspection company, and they made a stressful process feel smooth and reassuring.

5.Star Awesome I've…read moreworked with David Sipple a couple times and the experiences could not be improved upon. He is super pro....communicative and extremely thorough. One of David's biggest strengths is being able to easily explain everything with amazing detail. HIs recommendations are spot on but he's not at all pushy. He has no agenda accept to give you the most information possible. All of his reports had great pictures too. I would definitely refer Duke Inspections and David Sipple - I'm grateful he was referred to me

We purchased a 1968 home in Elyria, OH. Duke was referred to us. He was very nice, informative and…read moreprofessional. He took time to explain all issues to us during the inspection. I felt very confident with what the inspection that he did of this older home. He was on the roof, under the crawl spaces and everywhere in-between--exactly what I expected for a home inspection. Thank you very much.

This is the guy you want to hire for your home inspection. He is very thorough and very reasonably…read morepriced. If you don't hire him, you'd be making a huge mistake. Yes, he is that good!

Chuck is awesome! I recently hired him to inspect a 15-year-old, 4,600 sq ft home before purchase…read more We couldn't be happier with the experience and results. There are many great things to say: He always answers his phone, and is very generous with his time answering your questions. His inspections are broad and very detailed. He identified a long list of issues, many of which were small and could have easily been overlooked. Some inspectors only use binoculars or drones to inspect the roof. Chuck climbs up on the roof and inspects it up close, which is 100% necessary in my opinion. With that service alone, he discovered 6 issues, and saved me a bunch of money. Since we have a toddler, I requested specific water tests that are not listed on his website. Chuck happily collaborated with the local water testing facility to administer the extra tests properly. My brother-in-law was so impressed by Chuck that he will be using him on his next home purchase. After the service is complete, you will receive a PDF report of the findings. The report is clean, well-designed, color-coded, and easy to understand. Photos are large and easy to see. Descriptions are succinct and easy to communicate to contractors. I've seen reports from other inspectors, and they are terrible by comparison. (Small grainy photos, unclear descriptions, disorganized, and ugly.) Chucks reports are professional and presentable. We'll be moving into the house in a few weeks, and I am confident that it will be in the exact condition that Chuck reported. Oh, and he'll also be available to us after move-in, in case we have any further questions or need advice. Excellent service, and well worth the money. Thank you Chuck!

Was sick...got pushed..no call when sale went thru..sorry I used Doreen Englehart…read more Not happy

Realtor didn't disclose known issues, questionable motives to selling homes not safe for habitation.read more

Jay was so easy to work with. He was quick to respond and really helpful during our inspection. He…read moregot the results back to us the evening of the inspection. I'm top of it all he was just a real nice guy.

Jay was incredibly helpful. He is knowledgeable, responsive, thorough, and informative, making the…read moretypically arduous house-buying process easier.

I want to write a review for Paul as a buyer, and I strongly recommend hiring Paul as your…read moreinspector because of his profession and his honesty. Your real estate agent may not recommend Paul because the agent wants a deal to earn the commission fee. Paul tells you the facts about the house. You can make a wise decision on the deal.

Excellent experience with Paul. Easy setup with the appointment, very informative, walked me…read morethrough each item as he was inspecting the property; Final report included summary sections that made it simple to reference when it came time to negotiate and set up repairs - highly recommend.

Great experience. Was very prompt and thorough. Would highly recommend to anyone needing a home…read moreinspection.

I first hired Bill in 2017 when purchasing my first home. I really had no idea what I was getting…read moremyself into and Bill was very patient and thorough, walking me through things and providing me a report that went into great detail. Fast forward 5 years, and I am in the process of buying my second home - Bill was my first call again. As usual, Bill beat me to the home even though I arrived 10 minutes early. Once again we walked through the home together, discussed any issues and suggested repairs, and again I have a full report of his findings. Thanks Bill, having your sign-off on the property makes me feel at ease with my purchase.

I am a first-time homebuyer and Scott came highly recommended from close friends. I was able to…read moreschedule an inspection next day, and Scott was very responsive to my calls & texts with questions prior to the inspection. He is very knowledgeable of different aspects of a home, especially the nearly 100 year old home I am purchasing. He relieved so much stress by explaining things clearly and respectfully and had a great sense of humor throughout our walkthrough of the home! He was able to get me a very thorough inspection report within a few hours which was very helpful given my contingency timeframe. Lastly, make sure you sign up for the free HomeBinder that is offered - comes with reminders of home maintenance and other helpful tips and reminders. I would absolutely recommend Scott to anyone, and plan to keep him in mind for future home needs!

Scott did a very good job inspecting the property I was interested in. I would recommend him to…read morefriends and will call him again for any future home inspection needs.

We were contacted by a manager after leaving our review. They were apologetic and heard us out on…read moreour concerns. A follow-up was ultimately scheduled and we were promised this person would be more competent. Two area managers showed up and fit the bill. They did a thorough job with the benchmarking and took the time to answer questions, restoring the peace of mind we originally set out to purchase.

Subject: Request for Immediate Resolution of Basement Waterproofing Failure and Resulting Damages…read more To Doug Secrest My name is Jason E. Charles. I am requesting a call back at your earliest convenience so that we can work through a matter of increasing concern regarding the waterproofing work performed on my property. Approximately five years ago, I contracted The Basement Guys to waterproof my basement. Shortly thereafter, I encountered an issue near the oil tank carrier -- an area that was not waterproofed during the initial service. Once the oil tank was moved, that area was subsequently waterproofed. For the next five years, the system appeared to function as expected. However, on June 19th of this year, following significant rainfall, the system began to leak. I contacted The Basement Guys using the phone number listed on my original contract. That call directed me to your company, Ohio Basement Authority. I spoke with a representative who located my information and scheduled a technician to visit the property, which I greatly appreciated. During the inspection, I showed the technician video evidence of water pouring into the basement during the rain. After reviewing the footage and inspecting the installation, the technician informed me that the system had been improperly installed and needed to be redone. He contacted your internal team and advised me that someone would reach out within 24 hours to schedule the repair. Approximately 45 minutes after the technician left my home, the basement wall collapsed. I immediately contacted the technician, who returned promptly and installed temporary supports. He reiterated that the collapse was caused by the improper installation of the original waterproofing system. In the days that followed, I spoke with Marc, who I understand to be the General Manager of your Twinsburg office. He sent out your concrete mason, Aaron, who provided a quote for repairing the wall. Later that day, Marc arrived and performed his own inspection. After cutting open the wall plastic and examining behind it, he concluded that no track system had been installed on 90% of the original basement area -- only around the oil tank, where work had been completed later. The lack of a track system, and the concrete pinching the plastic against the wall, prevented water from draining properly, effectively trapping it behind the walls. Over the years, my children had playfully pushed against the wall during rainstorms and noticed it moved like a waterbed -- not realizing that this indicated a serious issue. We never experienced any visible leaks until the event six weeks ago, which prompted me to contact your office. I have since consulted my own contractors, your technician, and your mason, Aaron. All parties have confirmed that the failure occurred due to hydrostatic pressure building behind the wall because the improperly installed system did not allow water to drain. This ultimately caused the wall to collapse. Over the past six weeks, I have continued to work with Marc. He has repeatedly promised, via text message, that your company would cover the cost of repairs and reimburse me for damages. I have retained all communications. My attorney has advised me that those text messages constitute a binding written agreement. As of today, those assurances have not been fulfilled, and Marc is now in breach of that contract. At this point, I am simply seeking a fair resolution and would prefer to resolve this matter amicably and outside of litigation. If, however, I do not receive a timely and appropriate response, I am fully prepared to move forward with the legal action that has already been initiated. Sincerely, Jason E. Charles