Orlando is a master at his craft and wonderful to deal with. He's made various difficult repairs…read morefor us and even designed and created a beautiful one of a kind piece. You seriously can't find a better jeweler!

I'm definitely thankful I found this jewelry store! The customer service was superior and…read moreridiculously fair prices! My ring was in poor condition with the band broken in the middle and the shape of the band was severely compromised. My ring was fixed promptly and looked gorgeous as ever. Orlando is the most fair and professional jeweler I have done business with in America.

Top quality service and product- sometimes they offer up something you didn't even know you NEEDED…read more Love shopping local and the agates used are LOCAL and ethically sourced! Great family business

I brought in a very well worn old Black Hills gold ring to have the stone replaced! What a…read morebeautiful surprise when I got it, it was brought back to life like a brand new ring, a new stone,all defined and the shine.. something I'm proud to wear again! thank you JB

Security Jewelers has been great to me for many reasons. From my husband's wedding band to my…read morefriends and I taking our watches here for battery changes and repairs to picking out my favorite ring with just the right amount of sparkle. The staff is very knowledgeable and personable. You tell them what you want, and they will tell you what they can do. They understand that even something that may not be worth a lot monetarily, may be worth the world in sentimental value. I trust them with my valuables right down to my circa 2001 Fossil watch.

Did a beautiful job fixing my ruby ring that was missing a small diamond and rebuilding the channel…read morethat holds the stones. Looked like new and was finished in a week!! Staff were very friendly and helpful! The even resized my husband watch for free! Will be back for all our jewelry needs! Thank you! (We were at the Miller Hill Mall location)

Absolutely HORRIBLE customer service! Not only did they size our rings WRONG twice, they never…read moresoldered the rings like they were suppose to! THEN, the tell us we are receiving a free PlayStation because we purchased well over the amount required, so we drove down in a blizzard to pick it up 90 minutes away and when we got there they said NO! Horrible service!!! They do NOT care about the customer, only the sale! Save your time and energy and go to Kay's across from them!

I'm an older gentleman. I purchased a bracelet for my husband, put some money down, paid it off,…read moreand a couple of weeks later bought a bracelet for myself. I've been in sales for many years. I worked for a Zales Outlet in St Augustine, FL. We would adjust watches, bracelets, and any other "customer service" issues as a courtesy. Zero charge. I went in the day after I purchased it to have them remove a link the salesperson asked for my phone number. I said, "Are you about to charge me to take a link out?" I was verbally upset, to where I was bewildered from the expectations, so i leave it to get adjusted and i get a voice mail from the Manager apparently saying thank you for leaving your bracelet to have adjusted. I've done this quite a bit & It's only going to be $5. I'll be returning it. I spoke with my husband and also shared this story with most of my friends I've bumped into within the last couple of days. It's true, one bad experience. I actually told more than five people. It's the principal. There's absolutely nothing you can do to change my mind. It was a mere "I wanted" at the time of purchase. I just don't need the bracelet.

The range of items is very nice except I was immediately turned off by three or more items for sale…read morethat made it obvious of their political views. The items for only one side. So, I didn't want to buy anything after that. I was greeted and they were friendly when I came in but I was still turned off.

Wide selection, many brands and styles, many are new with tags! Love dropping in when I'm in town.read more

I went to John Marxhausen for my engagement ring. When I got it, it was too big. I brought it in to…read moreget it resized. When I picked it up, it was still too big and the lady helping me agreed. John came out and I told him it was still too big. It slid right off my finger easily still. He told me to take it with me anyway. And bring it back if I still didn't like it later. I told him that it was too big and the size of the band was uncomfortable as well, trying to be kind about it. He basically shooed me out of there. A few minutes after I left I noticed there was a difference in the gem, looked like little flecks of light or inclusions that were certainly not there when I dropped the ring off. I would have gone back right away to show him, but I needed to get somewhere at a certain time and I wasn't driving, so I called him immediately to tell him about my concern. He said he would need to take a look at it. I brought the ring in a week later. He could not see anything wrong with it, of course. The difference was clear as a bell to me and everyone else I showed it to though. He resized the ring and fixed what was uncomfortable about the band. About a week after I got the ring back, my gem cracked and it has gotten to the point where I cannot wear it anymore. I basically haven't been able to wear my engagement ring since I've gotten it. It didn't fit me before and now the gem is destroyed. He will not admit to anything happening while it was in his possession. I have analyzed the situation again and again and I am very certain he caused it or someone who handled it while it was in their possession. He will not help me with the problem at all and even suggested insurance fraud. He is very difficult and draining to talk to and will talk in circles around the problem and offer no solutions. I would never recommend him to anyone.

John was awesome to work with! My wife (then girlfriend) had a ring she really liked at a chain…read morestore, but I felt much more comfortable with John. Brought him a picture and he was able to design a ring with the same qualities that we liked while improving the design and helping make it one of a kind. No need for rhodium on his white gold was a huge selling point, and I was able to pick the perfect diamond to match the setting.