What a great store. The staff was great this has the most amazing products. The team was super nice and even gave my dog a treat. They take great pride in the items the male family tradition and long lasting products read more

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Great outdoorsy store in the main shopping/store area of downtown Duluth. Lots of high quality brand items for the outdoorsy person in you. Shoes, camping, outdoor, etc...they have everything! Check it out. read more

Duluth Pack - Outdoor Gear Near Me - Duluth, Minnesota

We stopped by Duluth Pack while walking downtown. It's not related to Duluth Trading Company but feels a bit like an REI, focusing mainly on sturdy, U.S.-made bags. We weren't shopping for bags, but the quality stood out. They offer lifetime warranty on the bags and they are pricey! read more

Duluth Pack - Outdoor Gear Near Me - Duluth, Minnesota

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I am amazed that Duluth Pack has no computers to track merchandise. Ordered an item 7/26, received an email on 07/28 that item is not in stock and will not be available until 08/15. I immediately emailed Customer Service to change delivery address. In fact, we exchanged several emails to confirm new delivery address. NOPE, was delivered on 08/27 TO THE ORIGINAL ADDRESS. I sent emails to CS ask that my concerns be sent to a manager. NOPE! Duluth Pack = lack of customer service! read more

A local told us about this place. Glad we checked it out since it led us to a cutesy area filled with shopping and dining near the lake. Apparently this place is well know for their "packs". The store has various items to fulfill your outdoor needs. 3 stars as the place was filled with a lot of other brands and very pricey for those items labeled as "Duluth pack" and when all it was a shirt labeled with their logo. I ended up purchasing pullover for $80 which I saw very similar styles at other stores for $60. Bright-side...MN has no sales tax. read more

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Love the breifcase I got so far so good, but their customer service feels like garbage. Zero support for their VIP rewards, have had an issue for going on 5 weeks now with zero follow up I keep getting told that someone will call me. read more

The smell of leather greets you as you enter Duluth Pack. I was looking for a men's belt made of REAL leather. The belt I had bought the previous Christmas for my husband at a high end men's store had fallen apart -- the "leather" was really thin strips of hide glued to cardboard!! Well, at Duluth Pack I found an extremely well-crafted real leather belt with sturdy buckles in a variety of sizes and colors. My husband loved it! When we returned to Duluth 6 months later, we went back and bought another belt in a different color. My husband is hard on his belts, and it's very difficult to find high quality, real leather belts. Duluth Pack products are made in this beautiful city on Lake Superior and are truly superior products! read more

Today, my fiancé and I, set off in search for an axe, for our needs for when we are out hiking and camping in the woods. Cassie absolutely loves this store, she's gotten 3 different bags and a hatchet from here among other small things such as stuffed animals, cast iron skillets, and books. We even got our son, Tristan, an awesome summer dress shirt from here that was super comfortable. We talked about getting a long handle axe for a while and today was the day. There was only a few axes that were available but after the clerk was kind of enough to let us see them and get a feel for them we went with the Scandinavian Forest Axe. Even though this was one of their high end axes we knew this would be the best fit for us. We were looking at another axe which was considerably less which had a really light handle, an exclusive hand painted camp axe painted midnight blue. I'm sure it's a nice axe but we knew what felt better in the end and we are both happy with our purchase. We were happy to find out as well that our new axe has a 20 year warranty in the case there is any defects with the blade or handle. Not only are the products at Duluth Pack good quality but they are long lasting. The bags here have a lifetime warranty on them, we have had to have one patched before and was returned to us practically brand new again. The customer service here is amazing as well. Everytime we walk in they greet us and make sure all of our camping, hiking, and tool needs are met. Can't wait to come back! Thanks everyone who made our experience there one not to forget! #schroyerfamily #schroyerfamilydaily #camping #hiking #axe #axes #duluthpack read more

Duluth Pack - Front of store - Outdoor Gear Near Me - Duluth, Minnesota

Expensive, but quality is superior, just like the lake! I bought a small water tight wallet protector as well as full finger kayaking gloves to avoid blisters every time I go kayaking. Nice shop, wide specialized collection.... go outdoor, the classy way!!!! read more

It's no secret that Duluth Pack products aren't cheap. But I do definitely believe that they fall into the category of "you get what you pay for." I actually love this store because it's a great chance to check out all of the bags and products you might order online and actually kick the tires, so to speak. You can see how the different sizes compare, feel the actual materials, see what the colors look like in real life, feel the ruggedness and smell the leather -- all before you set your heart and order a $200+ bag. I actually like the ability to see it in person before I buy it. Plus it's just really fun to look at all the bags! This store is just a retail location -- they don't make the bags here. And it's right in Canal Park, which is a bit on the touristy side. Still, the merchandising here is smart. In addition to all of the Duluth Pack products, the store is also kind of a general store for all things north woodsy and a good amount of apparel and other small type items that one might buy when on vacation and in a shopping mood in Duluth. It's a fun store to shop (where else can you buy north woods wild jam and a loon-shaped cookie cutter in one place?) and is worth the stop even if you're just looking and don't end up buying anything. read more

Duluth Pack - Outdoor Gear Near Me - Duluth, Minnesota

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My daughter mistakenly purchased a gift certificate for Christmas from Duluth pack. Within 24 hours requested the gift certificate be refunded. Company will not refund the money due to company policy. They basically stole her Christmas money. Terrible customer service.. read more

UPDATE! Customer service reached out to me and corrected an issue very quick! This pack is amazing. Very old school cool with the leather and roller buckles, plus it has waxed canvas that will last a lifetime! You will love this pack. Be sure if you have an issue, to contact them. Customer service will help you out! read more

Duluth Pack - Outdoor Gear Near Me - Duluth, Minnesota

On October 11th, 2022, I placed an order on the Duluth Pack website for a 20oz water bottle. The website says "Item In Stock And Available For Delivery." I used a $50 gift card that completely covered the $47.77 owed. I patiently waited 3 days to receive a shipment notification but it never came. I emailed customer service and was told that my order was on hold and that a "Tom" would reach out to me to address my order. Needless to say, it's been over 8 days since I've placed an order and there has been no update on my order. My order wasn't cancelled - it was simply ignored and left unshipped. Not only that, but Duluth Pack has seemingly refused to return the $47.77 to my gift card. How is that even legal? I've paid for an item that will never be delivered with money that they are refusing to refund. It goes without saying that this experience was less than satisfactory and after reading other reviews on Facebook and Google, unfortunately it's not too surprising. It would be my recommendation to shop elsewhere, like Frost River, which appears to have better reviews, prices and customer service. Duluth Pack charges a ridiculous amount for shipping ($9.95 for a water bottle!) and if you read any reviews, you'll see that their lifetime warranty is a sales gimmick that holds very little value. And just a tip to Duluth Pack - your customer base isn't stupid. We know that your claims of "back in stock" or "selling out quickly" or "beat the rush" or "you asked we delivered" are all embarrassingly bad marketing ploys. There is no rush and those items were never selling out quickly. Be better. read more

While visiting Duluth at the end of September, we were looking to check out an item our son wanted. We found it but since it was the wrong color, we ordered it. No shipping when ordering in store! It was supposed to be delivered November 15th but we got it yesterday, October 16th and he loves it. Everyone in the store was kind, friendly and very knowledgeable which was super refreshing. All the help seemed young and normally when we see youngsters where we live in IL, they really look like they'd rather be somewhere else. Anyway, we're looking to purchase another item if they have a sale while we wait for yet another item to arrive at home. Great experience~can't understand all the negative feedback but realize people's opinions differ. (o: read more

Friendly and helpful staff guide you to everything you'd need for the outdoors. There isn't much they don't have from thermal socks to winter jackets. read more

I'm not sure how I initially discovered Duluth Pack and started purchasing their high quality (and life time guarantee) items on-line. This year I was reminded of this ongoing business, when I wandered into their large booth at the Minnesota State Fair (Dairy Building) wearing one of their sturdy canvas backpacks. My first Duluth Pack purchase was a leather accented canvas backpack that served me well during my 2006 Earthwatch Expedition to Churchill, Manitoba. Unfortunately, that one was either lost or stolen soon after. However, my replacement (and current) backpack made the second Earthwatch trip to the Mackenzie Mountain Barrens in the Northwest Territories of Canada. They're handsome and comfortable backpacks that are built to last and take plenty of punishment along the way. Hopefully, this one will be around when Gayle and I head off to Portugal next May and when I plan to tentatively take my next Earthwatch Trip to Ecuador in 2011. Duluth Pack is also your place for that next trip to the Boundary Waters Canoe Area. Closer to home and in addition to my trusty backpack, my canvas gym bag, duffle bag, camera case (aka ammo bag), and toiletry kit all sit waiting for my next adventure within the next urban or rural wilderness I travel. read more

Sad to think we purchased our BWCA pass here last year, and the owners are choosing to stand with an administration who goes DIRECTLY against all that the BWCA represents. Also sad that a local Duluth business will be suffering even more in these times now. read more

My husband got me a leather bag for Christmas from here. I didn't really care for the size so called them and they gladly allowed me to return in the mail for a different style. Love the bad I got! The durability and quality is something that you rarely see these days. He recently ordered me another bag online and it came very quickly and is beautiful! The products and customer service are superb! read more

The things you will buy here will last you until you're dead. Their backpacks and purses are virtually indestructible. I subject my things to a great deal of adventure, and Duluth Pack stands the test of being dragged across Europe, no sweat. They also sold me my first pair of Chaco sandals and let me tell you... Worth. Every. Penny. My Chacos go on in April, and do not leave my feet until November. Ever worn a pair of Manolo Blahniks with that trademark cris-cross tan line? Sexy, sexy. The Duluth Pack folks will help you pick out a sandal that will make your feet cheery, even on the longest, muckiest portage. (An extra note on Chaco sandals: the company will fix them for virtually nothing, and the repair turnaround time is mind-blowingly fast.) If you are going to the Boundary Waters, please make this your first stop. They will outfit you with everything you need, from compasses to winter hats (it's August, you say? Have you BEEN to Minnesota, I say?). read more

Absolutely tops! I am by no means an outdoorsy type but Duluth Pack made me want to buy a Lodge dutch oven, a tent, some enamelware dishes, a fishing pole, and head straight out into the wilderness to get lost/eaten/maimed (because this is what would happen to me if I attempted to camp). I also appreciated their non-outdoorsy stuff that had an outdoorsy spirit; Boyfriend and I bought matching earthenware mugs that were handmade by a Northern artist, with a kitschy pine tree design (each one is unique, so they don't exactly match but whatevs). They also had great cookbooks/outdoors books, clothing, Minnesota foodstuffs, and pretty much anything you could need on a Northwoods trip. I can't wait to go back and buy everything I couldn't afford/fit in my suitcase. read more

Had issues with my bill. Asked for the manager. Front desk help went to a back room to get him. Comes back and tells me he wasn't in. I told her that I knew he was in. She goes back to the same room and low and behold who magically appears but "Dakota" the manger. Apparently he did not want to deal with an unhappy customer. He wanted to push it off onto his hired help. I really suggest replacing him. The room was okay but nothing special. read more

One star for the Canal Park store, (not worth mentioning) and 50 billion stars for the Manufacturing store. I LOVE my new bag, and the repair and alterations done on old bags are fantastic. Tracy was a dream to work with and I got them all back way faster than they said it would be. read more

I think I visit Duluth Pack every time I visit Duluth; but it's so expensive......... I actually found a few things this last trip to purchase, but after waiting forever in line -- i learned that their credit card processing system was down. Ughhh! But besides all that, I really do like the products. Great quality.... apparently lasts forever (unless you lose it). Great gifts! They do have some factory seconds and sale items upstairs. (Hit or miss... ) read more

I've never been to the actual store in Duluth but their on-line ordering system is totally wack-o! My boyfriend ordered me a pack for a Christmas gift, and while I realize they are probably super busy at Christmas, they gave him no confirmation that his order had actually been placed and his credit card wasn't charged. When he called to inquire they told him that they "don't send confirmation emails" but they would send a shipping confirmation. After 2 weeks still nothing! He had to call again and they said that his order still hadn't been processed. Finally when they actually did process the order the email they sent said "your order will be sent out today... or Monday at the latest." WOW way to give yourselves as much leeway as possible! I won't deny they have great products but seriously something needs to be done about the way they do their on-line orders and shipping. It's extremely inefficient! read more

Awesome store. Prices? Well, it's not Walmart. With that being said, the quality of everything I looked at was amazing. Heavy canvas and thick leather bags, multiple blend t-shirts, super soft jackets, and wooly-warm sweaters are only a few of the many items they have. Backpacks, tents, and pretty much anything else you need for hiking or camping. I almost purchased a freeze dried meal but thought it would have been weird if I sat in one of their tents eating freeze dried chili pretending I was camping. So, I settled on a couple of their reasonably priced t-shirts and decided to leave the $400 tote for the next visit. read more

Best quality packs available made right in Duluth , MN. Have purchased a quite a few bags here over the years and BWCA permits. Lots of upset people at the moment because the president's daughter stopped in. read more

Nice store with lots of camping and hiking goods. They carry their brand of packs, hoodies, hats and shirts too. Kids and women's section as well. Small section of items for your dog. Overall it's a nice place. Staff was super nice and helpful. read more

Doesn't matter if they are republican or democrat. Liberal or Conservative. We LOVE our local businesses. Duluth Pack employs so many of our neighbors. A decent living wage. They've been able to weather the pandemic by making Personal Protective Equipment. I think that is awesome. I'm going to shop here more because I want to continue to have local businesses. read more

It's a tradition that when we visit Duluth (usually every other summer) we all get Duluth Pack sweatshirts. They are the most comfortable, cozy, cute, and well-made sweatshirts you can find. The staff at the store is uber friendly! We had a great conversation about honey this past vacation. Did you know it can heal burns and cuts?! You learn something new everyday! They also have a huge selection of clearance items most of the time that we are there. Their items are very high quality (and some very high priced). They have a great selection. Definitely worth a stop when in Duluth! read more

Every time I'm in Duluth I love coming to Duluth Pack. Well made clothes and outdoor accessories sold in a very attractive environment. A great place to shop. read more

Duluth Pack - Outdoor Gear Near Me - Duluth, Minnesota

I've been looking forward to visiting this store for a long time. Nice store, great selection of quality merchandise but horrible customer service. When we visited the store was very busy for a Friday morning. My partner was looking at $80 hats and we asked an associate for help and she couldn't have looked interested. She answered our question but offered absolutely no assistance and went back to standing by the counter across from men's shoes, helping nobody. I've worked retail all my life and was surprised that nobody was attempting to help customers in the 30 minutes that we were there. Not sure we'll be back after that disappointing experience. BTW my partner did purchase the hat. read more

Preorder a limited run backpack for my girlfriend. It was suppose to be shipped to her house do to me being on the road. All I knew was if was gonna ship sometime in June. Fast forward to almost July and no backpack. I started digging around in my email to find some way to track my order. I found a number that would track it only on there website. They delivered it to my house because it was the billing address and not to my girlfriend's house where I wanted shipped to. It was delivered 20 days before my search to the wrong address to a place no one was gonna be without any notifications of the item being shipped. I learn this 20 days later. So I race to the location it was shipped to and it was gone. $250 backpack gone. Notified them and I was told they would put a claim in with UPS and 7 days later they would tell me what they were gonna do. Well it's been almost 4 weeks and I've heard nothing! They obviously don't care and never planned to do anything to resolve this blunder they created! read more

This place is amazing. Have had my Duluth bag for almost 20 years and it's still in tip top shape! I love using my duffles for work trips and a weekend getaway! Thanks DP for the awesome bag read more

An interesting store to say the least....I know this is the height of tourist season but I was surprised at the limited selection of sizes within any given style. Still there was lots to see and appreciate. Sales staff were very patient and helpful. Hubby was looking for moccasins, but they did not have his size in stock. I was looking for matching crocs for my 6 year old grand daughter and myself - they were out of both sizes. So...... read more

I love Duluth packs but their price jump recently is crazy I was going to get a new pack but it went up $60. so I will now be buying packs elsewhere. (Frost River Employees that left Duluth pack )are well-made but their prices are just crazy and not worth it. love how they are USA made but there are other packs also made in the USA and now that company has a new customer and Duluth pack lost one. also last sonar purchases item the shipping was $50 bucks really read more

Nice to the eye and definately a tourist place but no thank you. Pricey!

Absolutely THE worst customer service I have ever experienced! I ordered a couple of items for my father's 75th birthday three weeks before the event from their online store, figuring they would arrive in plenty of time. I was shocked when his birthday came and went and they still had not been delivered. I emailed customer service and never got a reply. When I then called their customer service line the woman lied to me and said they had just shipped out that day. Well, another four weeks have passed with no gifts and another email from me received zero response. Avoid buying anything online from this company! read more

I think the products they sell are great if you want something to match you style and carry light things like clothing, but don't trust them for anything more. I dropped over 300 dollars on a laptop backpack for college, but after just one semester of normal use ( laptop, 1 textbook and a couple of notebooks) I had to pay 75 dollars to repair it. Not worth the money at all. My 20 dollar jansport from middle school holds twice as much and still works much better! read more

Really cool place if you can actually afford anything in here, if not it's fun to walk through anyways. They have everything from winter clothing to candles and souvenirs. Great store for the outdoor enthusiast. Plus if you walk out the back door you can scoot right over to the Northern Waters Smokehaus, Nice! read more

I was in the market for a new travel duffel and I wanted one that was going to last me for a long time which had me to start comparing brands like Coach and Cole Haan (a personal fave). Out if nowhere, like a giant moose in the midnight roadway, came Duluth Pack. So began the internal struggle for me, do I go with my personal favorite brand or do I give DP a shot? It all came down to the fact that Cole Haan, while awesome in its own right, doesn't offer a lifetime guarantee on their bags. Plus the gear is made right here in America. Which, up until this point, I hadn't really given much consideration but it surprisingly makes me feel good. Anyways, I ordered the leather duffel and let me just say that it looks even better in person than it does in the pictures online. The craftsmanship is top notch and I can see this bag being passed down as an heirloom. It's funny too because whenever I look at it, I feel the same guilt that I do when I can tell a dog wants to go outside and play. I just look at it and I instantly want to go travel and go on adventures The only reason I didn't give DP 5 stars is because when you order from them, they pre authorize your purchase by "charging" your credit card twice and then once the product ships, the money is then refunded directly back without having to go through some sort of refund process. In the long run, this isn't too much of an issue, but what bothered me is the only way I found out about this is when I checked my balance, I saw I was charged twice for the bag and I had to reach out to their customer service group. Meanwhile, I scoured their website to see if they mentioned this, and there was no sort of indication that this was their normal process. I feel like just some effort and some forewarning could go a long way because I can't be the only person who's had this same concern. When all is said and done, I'm more than satisfied with my purchase and will most likely be picking up a few other bags from them. Great purchase! read more