You need to know there are care problems here related to insufficient staffing and management…read moreignorance. The facilities and amenities are beautiful, the meals are great quality, and for this the residents pay a high cost. But the high cost is not reflected in the actual care provided for more fragile and dependent residents. Despite the service being advertised as being able to meet enhanced supportive care needs, the management has insufficient experience and expertise to understand what those actual care needs require in terms of staff and equipment. This is sadly not uncommon in elder care, but here it is pronounced. Staff advocate for better care, such as basic medical and first aide supplies, as well as more regulated nursing staff, but concerns often go unheeded. There is a culture of secrecy; if you speak up as a member of staff, you are likely to be targeted for trouble. Canterbury has a hard time keeping quality nursing staff for a reason. This all means that the most at-risk and medically delicate residents are not getting the care they need in a timely manner. One of the consequences of this is bedsores. No one should die of a septic bedsore. Another is if your loved one sustains a fall, it might be quite a while until a nurse gets to them if the nurse is busy elsewhere. Yes there is an Registered Nurse working 24/7, but that RN takes care of over 300 people at a time. It can take 10 minutes to get from one side of the facility to the other. There is little time to really provide CARE, there is only time to do TASKS. When looking for a home for your precious elders, look beyond what is visible, talk to the staff, ask around. The staff here are trying their best, but they are not well supported, which is always risky for residents.

Excellent quality, reliable and trustworthy care. Attentive and friendly staff and good…read morefacilities. Operates on the non-profit philosophy and it shows. Good long history of church principled compassionate care. Money is well spent.

I'm giving a one star review only because I can't give a zero star review. My mother was admitted…read moremid November able to walk, she was continent and she was in great spirits. Since that time she's contracted MSRA, which had to be pointed out to the staff before it was treated. She's contracted pneumonia, which also had to be pointed out to the staff before she was given a chest x-ray and antibiotics. Last week she broke her fibula. No one there knows how she did it. She has lost her ability to walk, because Physio is nonexistent. Her butt is extremely excoriated because she's sitting in a wet diaper for hours on end. She's depressed. I could go on. Care borders on negligence. I wouldn't recommend this facility for anyone that you care about. Staffing is extremely poor. There are 72 patients with only 12 caregivers on days, 7 care givers on evenings, and 4 caregivers on nights.

I came here for a tour with my Kiwanis club in the hopes of doing some volunteer work to help out…read more In the process we learned a lot about the facility and all the work they put in to make this facility as good as possible for the residents. While the rooms are small and often include two beds separated by a curtain and are rather small, the facility has some great amenities including a bar, a barber shop/hair salon, many rooms for events and activities, a gorgeous indoor garden, a meditation/spiritual room, and more besides! There are many activities for the residents and their families and lots of community engagement and the facility is very well maintained. Sure the buildings were built quite a long time ago, but there are some great features. We met with one resident who seemed happy and we hope to do more when we visit the facility next.

Looks like things have only gotten much worse since the other reviews. Management both in house and…read morehead office are totally incompetent. Food at my location is at best the worst in terms of taste, nutrition, portion and variety. Building is advertised as luxurious while in fact may be a C+ and we'll overpriced.

Poor Wifi so Face Time is not possible. Not all room door…read morehandles have auto locking. Unbelievable to see men in the same Memory wing with women! In first week my Mother had a man come in her room and demand sex in front of her husband!

My parents were residents for over 5 years at Touchmark. In…read moremy opinion there has been a tremendous and hazardous decline in residents' care in the Private Memory Care. You should know that given they are a private business they do not need to follow Continuing Care Health Service Standards. Those standards do need to be followed by funded sites within Alberta. There isn't a regulatory body that can hear our concerns and advocate for the residents there. As a result of the lack of proper systems and communication and because of sub-standard medical care our mother received we had no option but to move her elsewhere. I am concerned for residents/friends who have been left behind.

Four years ago my mom moved here from Winnipeg and we needed to find her a safe and comfortable…read moreplace that felt like home. We went and saw a few retirement communities, but it wasn't until we walked into Touchmark that my mom felt at home. With the comforting atmosphere and the genuine friendliness of the staff we knew we found the right place. Over the 4 years that my mom lived at Touchmark we were always impressed by the staff and their willingness to help her and us with our questions and changing needs over the years. We would highly recommend Touchmark to anyone looking for a safe and friendly retirement community.