My Grandfather was here for one week under respite. We will never let him go back to this horrible…read moreplace. While under the care if you can call it that, he must have fallen as when he was picked up we saw a bump/bruise above his eyebrow, then later on at home a bruise on the bicep of his arm. My brother asked upon seeing this why the family was not notified? The worker didn't know much as to why we were not notified and didn't really know what happened. So I filed a complaint. What I was able to find out from the home is that one morning he was found bleeding from his forehead but doesn't seem anything was done at that point, then at another point a nurse noted the bump but We are not sure how she checked him out to make sure he was ok and why neither worker called us the family. The home once they found out I reported them would no longer tell me their findings into their investigation as to why this incident was not handled correctly. They told me AHS could tell me what the fundings were since I had filed the complaint. So not only did the home not call us, our grandfather had hit his head and this can be a serious matter, we have no idea what kind of checkup was done on him after to make sure he had no concussion. The health care industry is so sad. So many older people do not have advocates for them and nothing gets reported. But our Grandfather has advocates and this got reported, sadly I don't think anything will happen to the parties involved who didn't do their jobs. I know it can be hard when you need to place a loved one but please exercise caution if you are going here.

no actual nurse on staff. Manager Trevor is rude and deceitful . Kitchen staff and front…read morereception goo. Place is not maintained well. they say they have bus serice and outing but it's broken more then running

my mother lived here for seven years. in the last few years building has not been maintaine. They…read morewere without hot water for three days in the spring. they serve hotdogs and pasta too frequently. the window frames are rotting. suite has had mice, and ant problems. building is past its prime. management changes every six months. maintenance does not address issues in the suite. My mother had flickering bathroom lights for over six months before it was repaired. The carpet in her suite needed to be stretched it had ripples in it. There is an on site nurse, not sure what she does, during covid she never checked on my 89 year old mother when she had covid.

I'm giving a one star review only because I can't give a zero star review. My mother was admitted…read moremid November able to walk, she was continent and she was in great spirits. Since that time she's contracted MSRA, which had to be pointed out to the staff before it was treated. She's contracted pneumonia, which also had to be pointed out to the staff before she was given a chest x-ray and antibiotics. Last week she broke her fibula. No one there knows how she did it. She has lost her ability to walk, because Physio is nonexistent. Her butt is extremely excoriated because she's sitting in a wet diaper for hours on end. She's depressed. I could go on. Care borders on negligence. I wouldn't recommend this facility for anyone that you care about. Staffing is extremely poor. There are 72 patients with only 12 caregivers on days, 7 care givers on evenings, and 4 caregivers on nights.

I came here for a tour with my Kiwanis club in the hopes of doing some volunteer work to help out…read more In the process we learned a lot about the facility and all the work they put in to make this facility as good as possible for the residents. While the rooms are small and often include two beds separated by a curtain and are rather small, the facility has some great amenities including a bar, a barber shop/hair salon, many rooms for events and activities, a gorgeous indoor garden, a meditation/spiritual room, and more besides! There are many activities for the residents and their families and lots of community engagement and the facility is very well maintained. Sure the buildings were built quite a long time ago, but there are some great features. We met with one resident who seemed happy and we hope to do more when we visit the facility next.

I think they are trying really hard, but it feel it lacking a bit…read more I've been visiting my elderly here for 5 years. The rent goes up every year. It's slightly more than what she collects for a pension. The meals are provided and they are pretty good, but sometimes they are just awful. The staff is very friendly and capable, but when I reported my elderly's diamond ring had gone missing, I got no help. No response. I called for a case conference for my elderly and it was held without me. I wasn't invited. I'm the ONLY kin. I should have been called. Especially due to a hearing issue for my elderly. One day, I lucked out and walked into her room for a visit while the coordinator was having her yearly client conference. I had lots to say and I felt I was heard. The security is lacking. Guests are required to buzz in, but many just walk in. There is some free parking, but often full. I have to pay for street parking. It's pretty clean and cheery, but the thistle grows wild outside. They put on daily programs and invite a podiatrist monthly. There is a chapel on the 2nd floor which doubles for a fitness room and community centre. The weekly room cleaning they provided is barely sufficient. I'd probably be OK with living here in my 90's. I'd just let things roll off my back.

Amazing staff! They are very caring and attentive! The meals are on time and tasty. The rooms are…read moreclean as well. Not much in the way of rec though.

What a great place, if you have a loved one who needs help 'Entrust' can help, they offer several…read moreoptions, many of them you probably did even think of. For the past 4 years I have dealt with Entrust and could be happier. Thanks Tilton Reed for all your help.

While my mother lived here she was not happy, we frequently complained about the food and the chef,…read moreshe was not dealt with in a compassionate way nor did the chef try to accomodate her. It is sad she had to live out her last days being unhappy and dealt with by a mean and careless chef.

From the owner: Garneau Hall is lovely retirement Home offering Independent, Supportive and Memory Care in a…read morefriendly, safe environment. We strive to make your move a happy transition to the independence level you deserve. Serving 3 delicious meals a day and numerous above the bar services.