Things have changed a great deal lately (Nov. '23) at Palms of Paradise. The new owner is SOLELY…read morefocused on selling LARGE palms to customers on the mainland. Juan is the friendly, long term caretaker of the nursery, but he will not be able to sell you any palms. If he sells you a smaller size palm (15 gallon size or smaller) it could cost him his job. DO NOT go there. You will see that the place is run down and many palms are in poor condition. You will be wasting your time.

Great selection of palm trees. Very nice gentlemen working here. If you're looking for plans…read moreother than palm trees don't come here.

You'd think with the name Paradise Plants that there would be a welcoming energy of Aloha....Just…read morethe opposite- an uptight owner with a negative attitude. I was told by a gentleman who was in charge of garden pots that I could buy some pots at a sale price bc there were just a few left, so I did and love them. Came back to buy the two that were left and the owner refused to honor his sales price, saying they were new and he shouldn't have done that. I left, remembering that it was not just a bad day for her but that previously she refused to let my service dog on he premises even though we had been there a few other times. Just such a buzzkill and not a place I recommend

We own a real estate management company, an interior design company and we are real estate…read moreinvestors so we are constantly buying furniture and design elements. We have purchased many pieces of furniture, plants, art and decor from Paradise Plants over the years. Objectively speaking we have come to realize over time that our purchases from Paradise Plants were all superior in quality and often times the same price as the pieces we bought from other stores both on-island and the ones we had shipped to the island that were far inferior in look and build quality. We purchased some pretty beds from Home World. They look great, however they are very cheaply made and we have had to rebuild all of the internal parts to make them stronger as they all broke in the first year. This was a great expense. Home World sells particle board junk. We noticed the beds we purchased from Paradise Pants had solid aluminum supports instead of cheap particle board. They are all super sturdy and look amazing and were the same price as the Home World particle board junk. Paradise Plants sells quality, unique, indoor furniture at excellent prices. Bamboo and Teak down the road is also good, but mostly used stuff so a bit like shopping at a garage sale, but sometimes you get lucky. Paradise Plants has new, gorgeous pieces every time we go in all at a good price. They also have an excellent outdoor furniture brand called Lagoon that is perfect for the environment here on the island. So far, It's the only outdoor furniture that has survived at our salty oceanfront locations and our corrosive Volcano location. That brand of outdoor furniture is Puna proof! It has no steel to get rusty and is all strong durable plastics and/or non-corroding aluminum. Very happy with quality and price as none of these end up in a landfill after 1-2 years like every other brand we tried. From price, quality/longevity, beauty of pieces, to their excellent customer service and ability to deliver and setup all pieces and have a great customer experience, you won't find a better store that is locally owned and operated employing great local people.

Oh wow, I didn't know this place exist here at Hilo town…read more While at the Hilo Farmer's Market , I met a lady at one of the booth and she recommended Garden Exchange. I was on the hunt for Culantro plant for my mom. We searched all over while shopping for veggie plants back on Oahu. Excited, I asked my hubby to take me to the Garden Exchange, I could have walked over but didn't know it was so close by, one street over from the Farmer's Market. FYI- Parking is located on the other side/back of Garden Exchange not on the main street. I asked a kind staff to guide me to where the Culantro were and killed 2 birds with one stone, I also asked if they have any Hoya plants. I loved looking at the plant selection they have. I ended up with 2 Culantro and came across a beautiful Hoya plant on trellis and for such a great price, I had to get it. Happy with my Hoya plant and culantro for my momma during this visit. I wasn't sure if it would clear agriculture inspection back at the airport, but glad it did. Not sure why the low ratings but I loved my first time visit, I LOVE plants, staff that helped me were all so friendly. Garden Exchange is a well established gardening store, located in Hilo with history dating back to 1964. Make a stop here for your garden needs, super huge store! Keep in mind, Plants are All Sales Final!! I hope there will be more Hoya and hope they have more selections when I visit again.

We love Garden Exchange because we prefer to support local businesses and families. They usually…read morehave a good selection of native plants and trees, often from native and local farmers for fair prices. Staff is always helpful and friendly. We've bough ʻōhiʻa lehua, ʻaʻaliʻi, kou from them in the past.

First time here and the staff are extremely helpful, knowledgeable and friendly. I'm clueless and…read morejust started gardening and the person helping me was very patient and answered all my questions and gave me different options. Will definitely be back. The selection of products are great.

The workers know their "stuff!" Everyone is helpful and knowledgeable; we always find what we need…read morethere!

always have great service. People know their stock and are very helpful. They always load up things…read morein my vehicle. Great service and attention to customers.

This is the farm store and nursery supply outlet you have been looking for. Superb expertise and…read morehelpful service this is my new favorite garden supply headquarter. Container buckets are half price compared to other places and the soil and fertilizer combinations are divine. You will be glad you stopped by.

I bought a light from these crooks. About 3 years later probably sooner, I bought new lights for it…read moreand 2 worked and 2 did not. I moved them around like he told me and still 2 would not start. I brought it to them so they could check and his response was the ballast was out. We confronted with I bought it there for over 500 dollars, his tune changed. All the sudden his computer did not hold that info in my file. Bull_____, an Apple 2e, would hold that info. He lied so he could not check when I bought it. THEY ARE CROOKS, GI TO GROW STORE IN KEAOKAHA.

The gentleman who works the front gave me wonderful customer service. I needed some 20 gallon…read moreplanting pots and gave Ohana Greenhouse a call to see if they carried them. They did, and offered to hold some for me even though I didn't know when I would be coming to pick them up. I had my son with me when I arrived a couple days later. The same person I talked to on the phone helped me carry out the pots and a few bags of potting soil since I was carrying my son. Very pleasant experience!

Good luck getting anyone to ever answer you call or return your message. After weeks of trying, I…read morewas finally able to get someone to pick up so I could purchase a Phenakospermum guyannense plant on the phone. However, it took weeks of stopping by every few days to find some one at the nursery so I could pick it up.

What can I say that hasn't been said already other than Mark Collins, the owner's mission statement…read moreof "inspiring and helping others" is complete BS. If anyone knows where you can actually get heliconias in the Big Island I'd like to get some for my house in Kona.

Came in to browse and see what types of new fauna we could find. Fun outside wall made of…read moresurfboards, a really helpful young man who gave us the rundown/layout of the gardens/offered to help, reasonable prices, and then a huge variety of plants! Some of the plants looked like they needed a little more love, but they had a bunch of hibiscus colors I hadn't seen before (which was awesome), some indoor plants, a large variety of palms, and fruit trees!

Used to be better in types of plants and quality of plants. Heard them say when walking around the…read morenursery - oh these don't look so good because someone didn't water them or used wrong concentration of neem oil. This alerted me but, I gave them credit because I had purchased from the nursery over several years. It was the staff that encouraged us to use them for design and installation work. Use caution as they say they have or can get or do and then back out. Sad to relay this message but true experience. Realize it is hard to find staff which makes committing to a schedule difficult, but dragging a customer on was not a good approach. I'm a positive reviewer type, want to help out local businesses over WalMart. Hard to write this but feel others should go in aware in the hope they have a better experience. The nursery has limited hours, not necessarily the hours posted. Went by several times when they were supposed to be open but were closed.