This review concerns the big, gaping difference in quality between how the branch manager of the…read moreIndian School Rd branch of Chase Bank treated me as a customer versus the way the branch manager of the Paseo branch treated me. Last week, I walked in to the Paseo branch to deposit a government check to pay my credit card balance and to use their coin-counting machine. The branch manager of the Paseo branch interrupted the conversation between the teller and I, to say that he had "a concern." He asked the teller to stop my transaction, and he returned my identification and check before asking me to leave. What would cause a bank branch manager to prevent a legal financial transaction and then ask the customer to leave? A 1-star review. That's it. The Paseo branch manager asked me if I wrote a negative online review concerning his specific branch. I didn't deny anything; I admitted openly that my online review was my true and honest experience. At that point, the branch manager asked the teller to stop my transaction. The manager returned my identification, and asked me to leave. He didn't like what I had to say online. My negative review was about a creepy investment banker there whose job is to get new customers to invest in JPM Chase. His first question when we met him was, "So, how much are you guys worth?" We're not answering any of your inappropriate questions. My husband and I thought that we made it clear to that employee that we're never going to be investing with him. This guy doesn't take no for an answer; he calls me, I block him. He calls from a different phone and asks to speak with my husband. We block him again. After that guy called us while we were asleep, I wrote a negative review online, which the Paseo branch manager read and disliked enough to prevent me from conducting a legal business transaction. I wrote a complaint to the highest level of Chase that has a public email address and I requested a written response from Chase addressing my concern. I'm still waiting. Meanwhile, I went to the manager at the Indian School Rd branch, Mr. Ernesto Ortiz. This time, my experience was far more welcoming. I retold the story and Mr. Ortiz was sincerely understanding. He went out of his way to let me deposit coins, even though the Indian School branch doesn't have a coin-counting machine. Mr. Ortiz was professional and truly caring. Big difference. Now, be careful out there, readers. Sharing an honest thought could get you policed.

Stopped in for some quarters prior to them closing by a couple of minutes. Couldn't have been…read moretreated better and was greeted by whom appeared to be a manager who was very friendly and nice. Teller assisted me promptly without feeling like I was being rushed since they were about to close.

I went to my the branch with a plethora of questions; some I would even consider a bit…read morecomplicated. Chris Valdez assisted me and I was so so impressed with her knowledge and professionalism. Chris Valdez answered every single question I had completely and thoroughly. Her confidence made me feel like I was in good hands and she smiled the entire time and was so kind. I highly recommend this location.

Have been calling for two days now several times each day and no one answers the phone. I've called…read moreother days and the same thing. No banker answers.

Always consistent in today's world and the way BOK does it is really important in this space…read more. build a relationship with the branch mgr..

Monday morning only three employees in the entire Bank. Waiting online at the drive-thru for 20…read moreminutes. Finally went inside and had to stand online for an additional 15 minutes to make a simple deposit. This is not acceptable. They need to hire more employees because if I have to go through this again I will pull my account after 20 years

I have been a customer of Bank of the West, Rio Rancho location, for many years. I have…read moreconsistently received pleasant, accommodating service. There have been a few times where there were issues with my accounts, but they were always resolved in a prompt manner. Even though I have moved away from Rio Rancho, I am reluctant to go anywhere else due to my satisfaction with this bank. Congratulations on a job well done folks!

This is the worst customer service I've ever experienced from a bank, my paycheck is from the same…read morebank so I could just walk in and cash it and then deposit the money, but since I deposited it instead, it cleared 5 min after my 3 payments cleared, 3 35 dollar charges, plus returned the payments insufficient funds. Nothing they could do to help me either, they dont "do that". Well I guess I no longer "do" their bank either. Been with them 8 years.

This is the institution that a few months ago refused to make change for a 100 dollar bill unless I…read morehad an account. Now that Im settled in my new home and looking for a local bank you can bet Im not going here! Lovely way to gain business.

I purchased a new car last year and was calling Rio Grande to talk to somebody about refinancing…read morerates. After waiting 30 minutes on hold I got a girl name Shae on the other line who is absolutely rude to me. after insisting on my ssn to look at my account, she put me right back on hold back in the loop. I'm so disappointed in the customer service received today and will refinance with another bank. Shaking my head....

Really nice bank branch. Haven't had a line to deal with yet and the staff are very friendly.read more

I have recently opened an account there. Worst service ever. I deposit cash and I can't even get…read moremy own cash in the morning. Because they didn't tell me a new account has to be on hold for 5 days wasn't a check it was cash Stupid. Manager Kim there has no customer service skills terrible business don't go there waste of time.

Having problems with my mobile online account. Went in today at opening to hopefully solve my…read moreissues. Ms K Wakefield listened to my problems & quickly was able to determine the solution. After walking me through the fix she then took the time to let me use my I-pad to log in, set new password, & ensuring everything was working properly. When I left everything I came in for was fixed. That true customer service, all in less than an hour. (Most of that, because I am slow) This is why this is our Credit Union. Staff were still following masking protocol, but were allowing customers to choose if they wanted to remain safe by wearing one.

I needed an account specialist for a few things that I have been dreading to do and putting off…read moresince the beginning of the Covid19 lockdown. My adult daughter came along with me for company as we figured it would be a long event. We waited no more than five minutes after signing in before being welcomed back by Tyler Roth-Murphy. What a friendly, professional and knowledgeable young man! In about 1/2 the time I thought we would be there for, he completed my dreaded tasks, fixed two items that I never would have known to inquire about, and then got several things done in addition for my daughter. Tyler worked fast, made us feel very comfortable there and I was relieved and happy to have all those items correctly taken care of! Lisa