When Tina came as manager she worked with some outstanding employees and made this the place to go…read more I would have given them 10 stars but they recently have new manager and they are on theway to 2 stars or less. Really feel for employees, they would be better off with no manager. Better yet bring Tina back. And thank goodness Tina is back!!

Changed hands a few years ago and since then the service has gone downhill. There are a few of the…read moreolder employees that are helpful, but the rest don't give you the time of day. Very frustrating.

Excellent staff to consult on DIY projects! They are kind,…read moreknowledgeable, and have helped me on numerous projects and have never given me a bum steer!

Usually a very friendly, pleasant experience with welcoming staff…read more Not so on 4/15/24. The young man who appeared to be in charge, offered to have staff find my part for me, so I handed over the old part, received a new part from an older gentleman and checked out. It was the wrong size. I went back, telling the young man that I could not make the 1.5" part I was provided fit the 1.25" fitting (as it was not the same size as the part I provided for replacement), only to be thoroughly offended as he told me perhaps I needed a plumber (to replace a HAND tightened PVC sink trap). I assured him I was perfectly capable of changing out the simple part, when I HAVE the CORRECT replacement part. I showed him the original part and the wrong part, and received another trap. That did NOT fit. Both employees failed to note that the trap I provided was threaded on only ONE end and therefore gave me traps threaded on both ends. I take full responsibility for failing to check the replacement parts both times BEFORE purchase, as I had unfortunately grown accustomed to trusting the employees to know their business. After all, isn't it just a game of matching the part? Observation skills? Maybe that just can't be trained :-/ So now I had lost the time, distance, and convenience factors (thereby wasting my client's money) of going to Do It Best vs a big box store and I had been insulted. I went to the store a third time, rather frustrated, I think for good reason, only to find the young man had NO INTEREST WHATSOEVER in ASSISTING me with finding the correct part. He outright told me to go to a big box store. So much for the benefits one used to find by going to the local store :-(. Truly disappointing in a store I once enjoyed going to and whose employees were always kind and welcoming. Albeit, the woman behind the counter was still friendly and the guy at the paint counter was quite welcoming. Too bad it wasn't paint that I needed that day. Perhaps some employee training, education, or rearranging can help redeem the store eventually. But customer service like that was MUCH MUCH worse than no customer service at all! In the end, I looked for and found the correct part independently at a local family owned store. If you want something done right...

Horrible this one guy was very disrespectful towards my mom, because earlier that day we had gotten…read morea tractor. We got home and we had left to go back for something. We had someone who tried to start the tractor while on our way back and we got a call that the tractor wasn't working so when we got back there, we told this one guy that it wasn't working. He proceeded to act like my mom was stupid and didn't know what she was talking about, while asking for a ball we got a call that the tractor was working, we told him that it had worked again, THEN PROCCEDED TO START MAKING SNID COMMENTS ABOUT THEM. Then when they were loading the ball on HE GOES FULL SPEED ALMOST TO THE BACK END OF THE TRAILER. I was in the car with my siblings, the whole car shaked, doors closed because how fast he was going, then he slammed things down. I don't care how mad you are you are in a business that you should represent it with kindness and patience. Absolutely rude, and unprofessional, and you additionally endangered kids in the car with your immaturity.

I may not always love the prices but this store is amazing . Tool rental is very easy. the staff is…read morevery helpful. they have a lot of really surprising things in there at times ! :)

Ordered washer/dryer unit and new gas range. Clyde and Nick delivered and installed both. Good…read moreprice--good service